1, directly call the official Meituan phone number "10109777" to make a complaint, truthfully and in detail to provide the name of the store, address, phone number of the party being complained about, and explain the reason for reporting the complaint.

2, through the Meituan platform direct complaints, open the Meituan official app, login in the main page to find my and enter, click on the top of this page customer service, enter the chat box, enter the complaint merchant, according to the process prompts to fill in the content and operation can be.

3, directly dial "12315" consumer reporting hotline, dialing the phone, the staff will prompt you to say the content of the complaint report, you only need to answer the question according to the prompts, and explain the facts and reasons you want to complain.

Meituan complaint related regulations:

A purpose and scope of application

In order to provide the majority of Meituan review users with a more realistic and objective review and merchant information as a consumer reference; in order to provide a fair and equitable competitive environment for the majority of merchants. We hereby formulate the "Merchant Evaluation Integrity Management Measures", hand in hand with merchants *** with the boycott of false positive reviews, malicious bad reviews competitors and other disruptions to the platform evaluation order. All of the merchants on the Meituan Dianping platform are in the restaurant category, in the comprehensive category, and in the hotel and travel category.

Second, the merchant evaluation integrity points and penalty rules

Evaluation integrity points definition, merchant evaluation integrity points: represents the merchant in the evaluation of the current status of integrity of Meituan Dianping online. If the merchant has no record of speculation violations and cheating, the merchant evaluation integrity score is full: 12 points.