The catering management industry is a service industry, the key is customer satisfaction, and the customer satisfaction in the service industry completely needs the service of internal employees. Therefore, the management of the service industry must be both internal and external, and both are indispensable. On the purpose of service, of course, we should emphasize that customers come first, employees come second and companies come third. Only in this way can the former have a sense of identity with the company psychologically, have a good mood and have a good service and experience.

If the employees are in a bad mood, the guests will also suffer.

Managers should learn to lead employees to provide the best service to customers.

Remember, employees can manage, but customers are difficult to manage. Don't forget, you are the manager of employees and the servant of customers. The key lies in the management of employees. Sensibility and blind punishment are absolutely fatal to the service industry.