Second, be polite. When serving guests, we should pay attention to polite language, say more please, and take care of the guests as our own family. Sometimes careful reminders will make guests feel very warm, such as careful steps and paying attention to burning their mouths.
Third, we should have the consciousness of active service, observe more and see what the guests need, and try our best to do it before the guests shout. For example, if the guests' bone plates are full, they should go over and give them another one, and if the cups are full, they should go over and ask if they want to add them.
Fourth, no matter what happens, don't run around, it will make the guests feel uneasy. When you encounter something, you should be calm and calm. Remember to report to the leader in time if you can't handle it. Don't gather to discuss. This is the taboo of the hotel, which will look very bad.
Fifth, the hotel is divided into off-season and peak season. Sometimes there may be fewer guests, but you can't indulge your standing posture or find someone to chat and play with your mobile phone just because there is no one. Be ready for work at any time. You know, no matter who gets paid, since you have done this job, you should be responsible for it.
Matters needing attention
1. Different waiters may have different job contents, but no matter what job, they must have a basic sense of responsibility.
2, always cheer up, the waiter is the most employees in the hotel, which can be regarded as the facade of the hotel, so a mental outlook is very important.