Section 1 Quality Requirements of Store Manager

I. Quality Requirements of Store Manager

II. Ability Requirements of Store Manager

III. Other qualities that Store Manager should possess

Section 2. Job Responsibilities and Role Orientation of Store Manager

I. Job Scope of Store Manager

II. Job Responsibilities of Store Manager

III. Appearance standards

II. Dress standards

III. Attitude standards

IV. Smile etiquette Section I. Staff recruitment management

I. Position planning management

II. Recruitment preparation

III. Interview

IV. Personnel recruitment

Section II. Staff training management

I. Training. Implementation of performance appraisal

III. Performance measurement indicators of personnel productivity

Section IV. Employee incentive management

I. Types of incentives

II. Incentive mechanism

III. Implementation of employee incentives

Section V. Employee management system and form

I. Employee management system

II. Employee management form Section I. Concepts and types of teams. Differences between groups and groups

IV. Three types of teams

V. Members' roles of work teams

Section II. Organizational construction of shop teams

I. Precautions for team success

II. Optimization of team structure

III. Departmental setup within shop teams

Section III. Internal management skills of teams

I. Team efficiency. Creating the spirit of teamwork

IV. Ways to stimulate team spirit

Section IV. Meeting management

I. Suggestions for the meeting

II. Let everyone participate in the meeting

III. Practical skills for presiding over the meeting Section I. Basic knowledge of promotion management

I. Promotion strategies

II. Formulation of promotion plans

III. Ten trends of store management in the future

Section II Management of store promotion methods

I. Price discount

II. Low-priced promotion

III. Free gift

IV. Competition and lucky draw

V. Coupons

VI. Commodity exhibition

VII. Sample gift

VIII. On-site demonstration. Advertising budget decision

iv. advertising information decision

v. media decision

vi. evaluating advertising effect

vii. classic examples of advertising planning

section iv. management of promoters

i. professional quality requirements of promoters

ii. instrument requirements

iii. personal conduct requirements

iv. Shop promotion management system

II. Shop promotion management form Section 1: Basic knowledge of customer consumption demand

I. Consumer demographic characteristics

II. Consumer lifestyle

III. Meeting consumer needs

IV. Basic types of consumer decision

V. Consumer decision-making process

Section 2: Customer types and consumer psychology

I. Common consumer psychology of customers

III. Consumer psychology of different types of customers

Section III. Customer reception skills

I. Preparation work

II. Best opportunity to approach customers

III. Skills to approach customers

IV. Getting customers' goodwill

V. Skills to improve customers' return rate

Section IV. Customer complaint handling skills. Basic ways of handling customer complaints

IV. Handling procedures of customer complaints

V. Handling norms of different forms of complaints Section I. Daily operation management of stores

Basis of operation management

II. Execution norms of operation management

III. Store planning and scheduling management

Section II. Etiquette standards for business personnel

I. Reception etiquette standards for business personnel

Standing standards of business personnel

IV. Standing standards when greeting customers

V. Standard of greeting etiquette

VI. Standard of using basic service terms

VII. Standard of smiling service of business personnel

VIII. Standing standards of counter business personnel

Section III. Management standard of cashier

I. Operation flow of cashier

II. Operation standard of cashier. Shop daily operation management system

II. Shop daily operation management form Section 1: Purchase plan and purchase strategy

I. Preliminary market survey

II. Formulation of purchase strategy

III. Determination of purchase timing

IV. Determination of purchase batch

Section 2: Purchase preparation

I. Supplier selection criteria

II. Commodity price survey. Reasonable selection of procurement channels

III. Purchase negotiation and contract signing

IV. Procurement control

V. Supplier management regulations

VI. Curbing procurement corruption

Section IV. Procurement execution norms

I. Procurement operation norms

II. Procurement contract management norms

III. Commodity acceptance management norms

Operational specifications for re-purchase and goods evaluation

Section 5 Procurement management system and form

I. Shop procurement management system

II. Shop procurement management form Section I. Hygiene implementation standards for stores

II. Hygiene implementation standards for outside stores

III. Sanitation implementation standards for office areas

IV. Hygiene implementation standards for employees < Operating rules for sanitary cleaning of counters

II. Operating rules for sanitary cleaning of passages and dining areas

III. Operating rules for sanitary cleaning of changing rooms

IV. Operating rules for sanitary cleaning of toilets

V. Operating rules for sanitary cleaning of glass doors, windows and curtain walls

VI. Operating rules for cleaning lamps

VII. Operating rules for cleaning escalators and elevators

VIII. Code for waste disposal

Section III Hygiene management system and form

I. Shop Hygiene management system

II. Shop Hygiene management form Section I Safety and fire management

I. Switch shop safety operation standard

II. Fire management content

III. Fire equipment to be equipped in the shop

IV. Work requirements of firefighters

V. Formulate fire fighting and extinguishing plans

VIII. Fire fighting training and fire drills

Section II. Operation and equipment safety management

Section II. Shop equipment safety management

Section III. Shop key parts safety management

I. Shop key parts safety management

II. Shop key parts safety management

III. TV monitoring system. Safety management of explosives

Section IV Store emergency management

I. Basic categories of emergencies

II. Emergency handling team

III. Basic principles of emergency handling

IV. Fire emergency handling

V. Power outage emergency handling

VI. Personal accident emergency handling

VII. Weather disaster emergency handling < Robbery emergency treatment

section 5 store loss prevention management

1. Causes of store loss

2. Store loss prevention management

Section 6. Safety and loss prevention management system and form

1. Store safety and loss prevention management system

2. Store safety and loss prevention management form Section 1. Equipment use management specification

1. Specifications for the use of the price printer

V. Specifications for the use of cold and hot cabinets

VI. Specifications for the use of scanners

VII. Specifications for the use of electronic anti-theft equipment

VIII. Specifications for the use of computer equipment

IX. Specifications for the use of coding machines

Section II. Specifications for equipment maintenance and management

I. General maintenance and management specifications

II. Distribution. Code for management of electrical equipment maintenance

Section III Equipment management system and form

I. Equipment management system

II. Equipment management form Section I. Cash management

I. Cash register workflow arrangement

II. Cash register operation regulations

III. Customer payment methods

IV. Cash expenditure

V. Management of large bills < Vault management

Section II Financial analysis management

I. Steps of financial analysis

II. Methods of financial analysis

III. Financial analysis indicators

Section III. Cost control management

I. Composition of costs and expenses

II. Basic principles of store cost control

III. Basic methods of store cost control < p