1, the cashier should be prepared before going to work. Prepare small change for easy change; Check the cash register, calculator, money detector and other equipment used, and do a good job of cleaning and maintenance.
2. Print all payment documents and invoices accurately; Timely and quickly collect customers' spending money; Do fast, accurate, good and missed collection in the collection; We must carefully verify the authenticity of all kinds of banknotes; Pay counterfeit money.
3, daily cash income, we must conscientiously implement the "long pay short fill" provisions, not to learn from each other. If there is any long payment or short payment, it must be truthfully reported to the superior. The long payment shall be credited to the company account according to the company's financial regulations, and the short payment shall be paid by the parties themselves.
4. Foreign currency shall be charged according to the company's foreign exchange quotation, and foreign currency shall not be withdrawn or exchanged by itself.
5. The cash and bills received every day must be consistent with the documents, and the business statements must be carefully filled in and legible, and shall not be altered. After checking with the collection menu, card bill and bill receipt document, submit it to the auditor for review and reconciliation, and then transfer it to the accountant for receipt and entry. Cash, credit card bills and other funds should be submitted to the cashier, and business receipt documents should be submitted to the auditor for signature. The guest needs the invoice to be recorded on the stool, and the signature of the supervisor level is valid.
6, standby liquidity cash register immediately, must be counted every day, special custody, if lost, self-compensation, absolutely not allowed to use white to the library for misappropriation.
7. All operating income shall be paid in cash, and no squandering is allowed. Without the approval of the general manager (which must be signed in writing and supplemented by the telephone consent of the general manager), the operating income in cash shall not be lent to any department or individual.
8. When using credit card to settle accounts, it must be handled in accordance with the regulations and operating procedures of bank training.
Precautions for cashier at the front desk of Extended Information Hotel
The concierge took the guests to the front desk. The receptionist should first smile at the guests and greet them politely when 1 m arrives at the front desk.
When the guests arrive at the front desk, the right to speak should belong to the receptionist. Don't wait for the guest to say it. He should ask the guest "What can I do for you" after greeting (be sure to be respectful). No matter what kind of reception process, there is a consistent time limit, so all processes should be completed smoothly.
In the reception process, the information that must be confirmed with the guests includes: room type, house price, departure date and number of people staying. After this series of confirmations, there must be a check-in registration form to be signed by the guests. Remember to present your hands with a pen and paper, point the pen at yourself and ask the guests to sign it.
There should be no silence among guests' signatures. You can mention the service items of the hotel to the guests. This should be the most appropriate topic. For example, some five-star hotels can use their room cards for free swimming or fitness, which are places where guests feel that the service is in place. ?
Finally, hand in the room card and deposit slip with both hands, and point to the direction of the elevator to tell the guest which room the room is in, so as to prevent the guest from wandering around the hall and finding the entrance. And wish the guests a pleasant stay.
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