A speech can help speakers express themselves better. In today's social life, the application scope of speech is more and more extensive. Do you know how to write a good speech? The following are my collected speeches on hotel quality service. Welcome to share. 1

Hello, I'm xxx from the club. I'm glad to have this opportunity to stand here and give a speech. I'm an intern. I just arrived at the hotel. Today's speech is based on my personal experience since I joined the company. The topic of my speech is: Sincerely light the road, and service creates value.

Far away in the universe, vast space, a long life. The world is big when it is big, and small when it is small; Life is long and short. In short, I am like a boat in the sea, stepping into the vat of society from the ivory tower of the university and dyeing it black? Turn white? None of this is known. Graduation equals unemployment, which is indeed a common phenomenon in today's society. A scholar commented: It's like walking in the dark in college, and you don't know the future road, but the ideal light of the future guides you into society like hope; When we graduate, the suddenly enlightened complex society makes our students lose their way. Maybe I was at a loss and somewhat helpless, but this is my state of mind before I went to work at Qixing.

after the introduction of my classmates, I came to the Seven Star Business Hotel. Afraid of not being competent for this job, I became a waiter in the club with a cautious and nervous attitude. Words such as smile, etiquette and attentive service suddenly came to my mind. Some unexpected, seemingly simple "services" contain a lot of knowledge, and boredom and anxiety are also in my heart. I'm afraid that I can't stand the recommendation of my classmates; I'm afraid I'm sorry to urge the manager's expectations; I'm afraid of facing a busy weekend with heavy workload ... As a result, after a period of time, the staff team of Qixing made me feel the warmth of home, and lit up my heart like the light that penetrated through layers of rain and fog. During the interview, the head of human resources department took into account my accommodation problem and went through the check-in formalities for me as soon as possible; The department manager's kind guidance and a lot of encouragement and praise; The careful teaching of my colleagues who took me to get started; The minister's careful service ... and so on, all make me feel that this is not only a workplace, but also a warm home. Soon, with their care for me, I had a new understanding of my work and I was able to get started immediately. At the same time, I saw the effect of serving with "heart" from the service attitude of ministers and colleagues and the way to deal with problems. I also try to greet my work with a smile and sincere heart every day. While serving the guests to make them satisfied, I also got great comfort and pride from my heart. It is said that the work in the service industry is simple and ordinary. However, our seven-star team, with its standard and decent language, sweet and warm smile, dignified appearance and sincere service attitude, has tasted the extraordinary position while providing the best service for the guests! In such a service, its own value has also been sublimated. At the same time, we strictly demand that we set an example by ourselves, that is, the hotel should be bitter first, and then the hotel should be happy. We should focus on the overall situation, work actively and sincerely, safeguard the collective interests, and prove our value with actions. I remember that there is a saying that I always agree with: the development of the world is driven by those excellent people, but it is supported by those ordinary people. There are too many flashes in the service work. To borrow a word: No matter whether it is hot or cold, our service is always warm as spring! This kind of service quality is the service quality of our seven stars.

There is a short story: It is said that a hotel wants to promote one of the waiters to be the department head. After screening at different levels, the final list is determined by two people. As a result, a waiter named Wang Dan became the head of the department. Another waiter named Fan Bing was worried. I'm not worse than her. Why didn't I become a supervisor? So I went to the department manager to ask why. The manager said, "You are both excellent, but you can't see the gap between you and her for the time being. Now I will let you find the problem through comparison." Let's say I'm a guest from other places who is here for a meeting, but I just checked into the hotel and the phone call for the meeting came. I haven't put my luggage in my room yet, and I haven't got my room key. The hotel is 21 minutes' drive from the meeting place, and it's less than half an hour away from the meeting time. What can you do for me as a waiter at this time? Fan Bing quickly sorted things out and said, "I will put your luggage and belongings in your room as soon as possible, then give you the keys, and then book a taxi from the hotel outside the hotel immediately, so that you can get to the meeting point as quickly as possible." After listening, the manager said, "Yes, the service is dedicated, but I think there may not be enough time. Even if the guest catches up with the meeting, he is in a hurry, which may affect his meeting schedule." Next, let's listen to what Wang Dan will do. " After listening to the case, Wang Dan came to the office and replied: "I first asked the guests for advice and then called the front office to ask the bellboy to take the guests' luggage to the room, and then stored the keys at the front desk. At the same time, I told the guests to go back to the hotel and get the room keys directly at the front desk after they were busy. Then take the guests to the door of the hotel and call the hotel taxi to send the guests to the meeting place as soon as possible. " The manager's meaningful comment said: "The division of work is clear, orderly, simple and fast, which saves a lot of time. Fan Bing's handling method is also feasible, but it is a bit thankless. Fan Bing will learn more from Wang Dan in the future. " Through this short story, I learned that sincere service attitude is commendable, but the value reflected by your real service quality should satisfy the guests and make them feel value for money. I will try my best to improve the service quality in this direction! Speech on Hotel Quality Service 2

Dear judges and colleagues:

Good evening! I'm Yu Haifeng from the finance department. Today, I am very happy to have such an opportunity to communicate and learn with you. Today, the topic of my speech is: "Quality service starts with a smile"!

Some people describe life like this: life is picturesque, and the smiling picture adds bright colors; Life is like wine, with a smile, the wine is elegant and attractive, and life is like a song. With a smile, there is a moving melody. Life is like a book, and a book with a smile has a shining theme. Smiling is the best portrayal of our mental state. Smile is a ray of sunshine, which can penetrate the dark clouds and warm the earth and creatures. A clear and bright smile is full of the breath of spring, which is refreshing and pleasing to the eye, and naturally produces a good impression. Gu Jianfang, a famous musician, once wrote such a song. Please take my song back to your home and leave your smile. Speech on Hotel Quality Service 3

Dear leaders and colleagues, good evening!

I'm Zhang Cuifeng, an employee of our restaurant, from Huangshan, Anhui.

Today, I am deeply honored to have this opportunity to stand here and give a speech on the service in "Action 511, Serving with Heart". I would like to take this opportunity to thank Mr. Zhang for providing me with such a platform to express myself, so that I can have self-confidence and pursue my dreams. Before the results of the competition were announced, I never dreamed that I could win the prize in this competition. All this can not be separated from the care and recognition of the leaders of various departments, but also from the encouragement and support of my colleagues. At this moment, a thousand words can hardly express my gratitude, so please accept my bow to express my heartfelt thanks.

"511 service" accompanied me along the way. At first, because I didn't understand the real intention, I always used my own senses to judge the surrounding things, and I always liked to evaluate the surrounding things from a personal point of view, which made me feel that the standard of "511 service" was a constraint for myself. Although I like studying very much and study hard, I didn't devote myself wholeheartedly to my work, because I felt that I didn't have a diploma or education, and I couldn't find any good job, so I felt that smiling at the guests every day had made me numb, and it was even more unacceptable to see leaders and colleagues say hello all the time. Looking back, I remember that I was the first to complain in our department, but with the passage of time, a good custom atmosphere has gradually formed around me, both at work and even in my life. In addition, leaders often enlighten us at regular meetings, and patiently tell us the significance of "511 service" and its advantages and disadvantages for hotels and personal work, and I am gradually infected by this atmosphere, which has completely changed my outlook on life. I have a new understanding of the true meaning of this "511 service", and at the same time I have begun to work hard to expect from my heart that I can accompany everyone around me with my most sincere smile and sincere greetings and have a wonderful and happy time.

after winning the prize, I began to try to sort out my work attitude and working methods. Although I repeated the same steps every day, my inner thoughts were completely different. I remember one time when I met a guest at the cashier (a guest came to the cashier after eating in a Chinese restaurant, and when he saw the total amount on the bill, he immediately flew into a rage and said, "Your dishes are too expensive. I ordered so many dishes. How could there be so many?"

I replied with a smile: Hello! Let me check for you, sir. Our seafood, cigarettes and drinks are not discounted. The seafood and drinks you consume today are all top-grade drinks, and seafood is also precious'. It seems that the guests you invited today are very important! Why don't we check this bill together? The guest said smilingly, forget it, pay the bill! I have work to do! My friend is waiting for me. )

Another time, when I was working as a waiter in the box, when I put a boiled metapenaeus ensis on the turntable and added drinks for the guests, one of the guests suddenly cried, waiter, this dish is wrong. My first reaction was, Hello, the guest said it was wrong again. After I looked at the menu, I said that this dish was your order. The guest said angrily, if I say wrong, it is wrong. You are new here. The metapenaeus ensis I ordered is half a catty. Do you have half a catty here? See for yourself. Is this half a catty of metapenaeus ensis? I said, excuse me, please wait a moment, please allow me to consult the seafood room and confirm it, ok? (The seafood chef determined that it was half a catty after metapenaeus ensis. ) hello! Excuse me, I have consulted. It is half a catty of metapenaeus ensis and metapenaeus ensis. After processing, they will all become smaller. Please understand. The guest made a gesture to tell me to go away, and I was more careful and prudent in the service behind. I have done all the work well. I have carefully checked every dish handed in by the food delivery group to see if there is any foreign body on it. After confirmation, I will go up to the turntable, report the name of the dish and keep up with the honorifics. As soon as I see that there is not much wine, I will add it. I see that there is a shell in the bone plate. If I feel that it is time to change it, I will change it quickly. If the ashtray exceeds two cigarette butts, I will change it. When I finally paid the bill, but I asked the guest to help me fill out the customer suggestion inquiry form, the guest helped me tick the service fast and warm, and the following sentence was added, I am most satisfied with the 1267 waiter. Also commented on our dishes.

In fact, the grievances we bear can sometimes be understood by our guests and praised afterwards, but more often we can only bear them silently in our hearts. However, when we bear the grievances and bring happiness to our guests, we will leave a very deep impression on them.

This incident made me understand that no matter what you do, you have to work hard to succeed. Speech on Hotel Quality Service 4

Leaders and colleagues:

Hello!

As a hotel employee, how should we face the present work and make extraordinary achievements in ordinary posts? I think the first thing is honesty and trustworthiness. Since ancient times, honesty and trustworthiness is a measure of a person's behavior, quality and personality. As the ancients said, the way to operate lies in honesty, and the way to profit lies in faith. Honesty and trustworthiness are the basic and accurate criteria for being a man and the premise for enterprises to fight against the market. Therefore, at work, I treat every guest with sincere heart and everything with good reputation. People often understand service simply as attitude, thinking that good attitude means good service. Everyone knows that dealing with customers is tiring and tedious, but I like this job and I like to see customers come here tired and leave with a satisfied smile. Satisfied with the sense of accomplishment gained after adhering to the principle and ensuring the yesterday's benefits of hotels and customers. However, regrettable things often happen because of hotel factors or demanding guests, and other very few unreasonable troubles. However, I always use my sincerity to make up for the shortcomings, touch the guests with my actions, and all kinds of people come and go alternately, which makes me have an indissoluble bond with many customers, and exchange sincere service for customers' true feelings, so my work is vivid and colorful!

I think the operation of a hotel is just like the operation of a computer. It needs not only high-quality hardware, but also good software. Our equipment is hardware, and our service is software. Although our hotel has a certain scale and unique environment, it may not be able to meet customers' requirements at any time, but our software will try its best to meet customers without damaging the interests of the industry and our personality. Since I entered the hotel, I have exchanged sincerity for truth, and I have exchanged honesty for sincerity, which has left a deep impression on customers and attracted many repeat customers, leaving intangible wealth for the hotel. However, as a hotel employee and a hotel manager, if I want to improve my essential work, I must constantly study and recharge, enrich my knowledge and improve my overall quality. Every time I take advantage of the learning opportunity, I will seriously learn from other people's advanced experience, constantly improve myself, improve my adaptability to market changes.

I have no grandiloquence, only plain words and deeds; There are no glorious deeds, only ordinary jobs; There is no hero image, only a busy figure. But it is this simple, ordinary and busy life that fully demonstrates my love and loyalty to my career. I hope that with my efforts, my excellent service and my integrity, I will make this place a home for customers, a harbor for customers to take shelter from the wind, and a gas station for customers' lives, and make our hotel prosperous, so that I can be proud of the hotel and the hotel is splendid because of me.

thank you! Speech on Hotel Quality Service 5

Leaders and colleagues:

Hello!

Honesty and trustworthiness are the traditional virtues of China people. Since ancient times, observing honesty is the standard to measure a person's behavior, quality and personality. Being an enterprise also needs honesty. As the ancients said, "The way to run is honesty, and the way to make a profit is faith." Honesty and trustworthiness are not only the basic moral principles of being a man, but also the premise for enterprises to fight against the market. In today's socialist market economy, we pay attention to "honesty" because in real life, there is a shadow of lack of honesty. Fake cigarettes, fake wine, fake documents, fake banknotes, etc. have left many shadows of dishonesty on people's minds, resulting in a lack of trust and understanding between people.

I do.