Manager's monthly work summary and plan 1 1. Summarize last month's work.
1. Sales completion status: completion status, percentage of completed tasks, percentage exceeding (decreasing) compared with last month, and analyze the reasons. Note: This speech involves company secrets. Don't use specific figures, just use the percentage of completion.
2. The sales method we adopted in the sales work last month has a remarkable effect and is worth sharing.
3. Praise the good deeds at work last month.
4. Shortcomings in the work (be brief, stop here, remember not to criticize by name as much as possible).
Second, the work plan for next month
1. Measures to be taken to complete various tasks.
2, show determination: full of passion and confidence, positive tone, so as to achieve morale, inspiring effect.
Remarks: How can managers make the summary materials well-founded?
1. Maintain a high degree of consistency with the company in thoughts and actions, and clarify tasks and responsibilities. We should constantly strengthen our work and study, learn and understand everything, be able to cope with things and convince employees.
2. We should constantly communicate with employees, make use of non-working hours to understand their work and life, and provide help within our power to narrow the distance between managers and ordinary employees.
3. Actively discuss working methods with employees, listen to their opinions carefully, give more praise and encouragement, make employees feel that you are paying attention to him and improve their work enthusiasm.
4. Share your work experience with employees more, so that they can make continuous progress.
5. Inform employees of the work progress in a timely and targeted manner, so that employees can actively participate in the solution and improve their sense of ownership.
6. Have a good morning meeting and weekly meeting, boldly carry out criticism and self-criticism, sum up achievements and find out deficiencies. It is necessary to comment on the work of each employee.
7. Be selfless and set an example. If you have difficulties, do it first, don't pass the buck, have the responsibility to dare to take it, consider employees first, and set up a leadership style among employees.
8. Do the ideological work of employees in time and master their thoughts, and all the work will be half done. Let employees feel that you care about her (him), let her (him) work with peace of mind, and let her (him) feel the warmth of the group, so as to be harmonious.
9, to strictly implement the system, equally. Fiona Fang should handle problems moderately, and remember not to intensify contradictions.
10, we should develop the good habit of clearing one day on weekdays and taking notes in each diary. Store managers and department managers should strengthen coordination, cooperation and communication.
In short, as a pharmacy manager, as long as you study and understand the above contents with your heart, you will have a leap in pharmacy management.
The manager's monthly work summary and plan II (1) should spare some time to check the work every day.
Check all the work parts within your jurisdiction every day. But don't check the same content at the same time every day, change the time and content of the inspection. Sometimes in the morning, sometimes in the afternoon, and in the evening if there are two shifts. Don't let anyone out of supervision.
(2) Before you check the work, think carefully about a key point you want to check.
Before checking the work, you should ponder over the key points of your own inspection repeatedly, so that you will not be busy in vain, and employees may not be able to cope with the past. You always have to act like an expert. In fact, you are no longer an expert in this field. You should check at least 3 items at a time, but not more than 8 items. Change it every day, so it won't be long before you can check all the in-store workflow, service process, customer satisfaction and work tasks.
(3) check selectively
When checking the work, don't check it in general. If you check a few items selectively, you don't have to look at other aspects. Don't try to see everything in one day, in fact, you can't do it either. Stick to this inspection system, don't let anything distract you, and don't let anything interrupt your routine. In this way, the whole work in the store under your jurisdiction will be carried out smoothly and orderly.
When checking, you should check according to the key points you choose, not according to the key points provided by employees. If you don't have your own priorities, you may be led by employees. You should never forget who is the inspector and who is the inspected.
(4) Never cross the chain of power.
This is absolutely necessary, without exception. No other type of inspection is satisfactory. Don't ask your employees' managers how they are doing. You know what they will say. You must go to the workplace to know the truth in person. Only in this way can you see what you want to know. Out of courtesy, the manager of that department will definitely follow you, but you shouldn't ask him any questions. You should ask some questions to the employees under his jurisdiction. This is the way you can get a direct answer.
(5) Ask more questions.
Remember, you check your daily work to learn more about the situation, not to let others know about you. So you should ask more questions, listen carefully and let your employees tell you how they improve their work. If you let them talk, they will tell you. After all, most people still want to do their work better.
(6) Re-check the mistakes you found.
If you can't take the necessary actions to correct the mistakes you find, then such an inspection is of little value. Now that the mistake has been found, it is necessary to check it again. To this end, we should establish a system to supervise the correction orders you issued so that they can be implemented.
Remember, if an order lacks supervision and inspection, it is no different from not having this order!
When giving orders to employees, the store manager must know fairly well, don't give orders indiscriminately, give orders with arrogance, and think of employees when giving orders. After the order is issued, I will even know the implementation of the order from time to time. Therefore, it is of great benefit to avoid allowing your employees to place orders at a discount, at least: unify their concepts, concentrate on their work in an orderly manner, make clear the direction, and gradually improve. Without orders, employees will be in a mess, and beauty salons and hair salons will lose their measures and direction. Therefore, order is a normative measure to make beauty salons and hair salons consistent and work together, which should be taken seriously and cannot be ignored or regarded as normal; Otherwise, you are shaming the order and losing the manager easily. The command is for management. Please become a manager!
Manager's Monthly Work Summary and Plan 3 As a manager, I feel a great responsibility. Years of working experience have made me understand a truth: for a retail store with good economic benefits, first, there must be a professional manager; Second, we should have good professional knowledge as the backing; The third is to have a good management system. Observe attentively and communicate with customers attentively, and you can do it well.
The specific summary is as follows:
1, conscientiously implement the company's business policy, and at the same time convey the company's business strategy to every employee correctly and timely, which has played a very good role in connecting the preceding with the following.
2. Do a good job in the ideological work of employees, unite the employees in the store, fully mobilize and give play to the enthusiasm of employees, understand the advantages of each employee, give play to their strengths, and do what they can. Strengthen the cohesion of the shopping mall and make it a United collective.
3, through various channels to understand peer information, to understand the customer's shopping psychology, to know ourselves and ourselves, know fairly well, and have a clear aim, so that our work is more targeted, thus avoiding unnecessary losses.
4. Set an example and be a handsome employee. Constantly instill corporate culture in employees, educate employees to have a sense of the overall situation and do things from the overall interests of the company.
5. Attract customers with thoughtful and meticulous service. Give full play to the initiative and creativity of all employees, so that employees can change from passive to active? Let me do it? Think positively? I want to do it? . In order to create a good shopping environment for customers and create more sales performance for the company, lead employees to do the following work. First of all, do a good job of cleaning every day to create a comfortable shopping environment for customers; Secondly, actively serve customers and meet the needs of consumers as much as possible; We should constantly strengthen our sense of service and let our customers leave our store with sincere smiles and polite language.
6. Deal with the cooperation between departments, between superiors and subordinates, complain less, be more enthusiastic, treat the problems in work objectively and solve them with a positive attitude.
Now, the management of the store is gradually becoming digital and scientific, and the improvement of management means puts forward new job requirements for the store manager. Skilled business will help us achieve various operational indicators. A new year has begun, and achievements can only represent the past. I will manage our East China store with more exquisite and skilled business.
In the face of _ _ _ years of work, I feel a great responsibility. We should keep a clear head at any time and sort out our work ideas for next year, focusing on the following aspects:
1. Strengthen daily management, especially the management of basic work;
2. Increase the training of employees internally, and comprehensively improve the overall quality of employees;
3. Establish a high degree of loyalty to the company, love your job, take care of the overall situation, think of everything for the company, and contribute to the overall improvement of the economic benefits of the company.
4. Strengthen unity and cooperation with various departments and brother companies, create the best and seamless working environment, get rid of discordant notes, give full play to the enthusiasm of employees, and gradually become a beautiful team.
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