1. My hotel my home to write an essay on the subject

The bell of the new century has rung, the history of the double turned over a new side, and the ** hotel is also a new look to write a more brilliant chapter.

Looking back on the growth of the hotel, I think a lot of thoughts, heart pounding; the face of the hotel's future, I firmly believe that the fighting spirit is exciting. Every step of the hotel's growth is connected to us.

Perhaps, we have been criticized by the leadership of the heart of dissatisfaction, we have been rude guests abuse and full of grievances. However, not through the wind inch, and how to see the rainbow? Not suffered setbacks, double how to win the recognition and approval of guests?

When we find a phone number for the guests after a lot of trouble and by the guests' praise, we are very happy; when we wake up every day because of a guest living outside the hotel and by his thanks, we are very excited. The switchboard operator has thus become their unseen friend, and they have become the most loyal guests of our store.

A kind greeting and a friendly smile reflect our care for every guest.

The years are relentless, the passage of time will take away our youthful beauty, the refining of life will wear down our ambition, but, Ann can never extinguish the enthusiasm of our consistent service.

We study in the work, in the study of enterprising, in enterprising beyond the self, to create the best image of the hotel people. We marvel at the outstanding talent of others, we envy others successful career, but we will never look down on themselves. We are a small flower under a big tree, emitting our own unique fragrance; we are a small stream forming a big river, singing our own songs cheerfully. No step by step can lead to a thousand miles; no small stream can become a river. Isn't this also a form of reflecting the value of life?

Holidays are usually busy days for hotels. In order to keep the hotel running well, every hotelier works tirelessly and gives up their days off without complaining. Sometimes from the post late at night after work, but also dragged the tired body to other departments overtime; in order to receive large-scale meetings, when the mother of the staff received a temporary task, not to worry about the crying children at home, rushed to the hotel, because we all see themselves as an integral part of the hotel, the hotel as their own warmth of home. We always keep in mind the hotel people vow: I will always be consistent, to be an honest person; I will do my duty, do every little thing; I will treat every colleague with love and tolerance; we will take the satisfaction of the guests as their own work goal, we will take the prosperity of the hotel as the ideal of life struggle.

In order to be able to keep up with the trend of the times, in order to avoid the embarrassment of communicating with foreign guests, we began to study again and again. Because we know, only constantly enrich themselves, perfect themselves, in order to fundamentally improve their own cultural cultivation. Because we are young, we have young people's unique vigor and vitality, we have *** with the ideal and pursuit.

At this moment, I do not want to use gorgeous words to describe each hotel people, I just want to tell you: "This, that is us - in the wave of competition in the new century of hotel people to fight!"

Not have a pair of wings can soar in all directions. But we are always striving to fly toward a higher goal. We will use our wings to draw the most beautiful arc under the blue sky. We will become a soaring eagle, fighting the long sky, dancing vigorously in the dome!

2. Help write an article about the hotel

In early 2005, the Bright Hotel put forward the creation of a four-star hotel work goals, determined to create a star work as an opportunity to comprehensively improve the hotel's service, management work. Over the past eight years, the hotel all cadres and workers have always been people-oriented training, management for development, quality of survival, to the management of efficiency, and actively establish rules and regulations, strengthen training. For the star in the problems, specifically set up a star rectification team, developed a star rectification schedule will be responsible for the implementation of layer by layer, and provides for the completion of the time limit, will create a strong atmosphere of star into every corner of the hotel. For the initial inspection of the Provincial Tourism Bureau put forward the rectification of opinions, the hotel *** on the Front Office Department, Food and Beverage Department, Rooms Department, the existence of 19 need to rectify the content of the refinement of the rectification, and promote the hotel's management work to a new level.

In the process of competition and differentiation with traditional star hotels, to take the chain operation, layout in economically developed cities, located in the convenient transportation, amenities in the area, unlike star hotels as attached to a large number of leisure and entertainment venues and service facilities, but to take full advantage of the hotel near the already mature community service network; eliminating the traditional star hotels too much luxury decorations, enjoy *** and recreational facilities.

The hotel all cadres and staff firmly established "not for star rating and star rating" concept, to play a leading role in the city's hotel industry model, energy saving and emission reduction, people-oriented, scientific development, to achieve star hardware, star software, star benefits, so that the light has become a real sense of the four-star hotel.

3. request a hotel-centered "review history, look forward to the future" speech

20 ** December, it is time to review history, look forward to the future. Looking at the whole year 2010, everything is so calm, plain and ordinary, and in this extremely ordinary year, how do we peacefully walk through 2010?

Since the operation is the focus, then let's talk about the sales in 2010. At the beginning of the year, the sales task is set for the annual sales of nine million, and the task is divided into each month, probably only in March compared to the same period last year, sales decreased, the rest of the month than the same period last year, a slight increase (including the part of the internal support). In terms of task fulfillment, there were only one or two months that were not fulfilled, and most of the months exceeded the plan and were rewarded with bonuses for exceeding the plan. So by now, the 9 million sales plan has already been completed, and it depends on how much the overrun can be compared to the same period last year. Just now look at the booking situation in December, sales seem not too optimistic, for this reason, the manager specially convened us to open a morale-boosting meeting, so that we can continue to work hard, a drum, stand up the last shift, and strive to maximize the sales.

In addition to the operational aspects of the work, training and management work is also interspersed with the monthly closing meeting and training work is also organized. Because of this year's uneventful, public security system training has increased a lot, not only the security training of the sea, the front desk registration requirements are increasingly strict, and the Haidian branch of the immigration of the foreign household registration training, each of which training our front desk staff are actively involved in, in order to enhance their own business qualities and efforts.

Of course, there are many changes in 2010. For one thing, the change from a standing service to a sitting service is the biggest change. Hotel has many old customers, whenever they come to the store, often say some words are "yo, change the table, good, more elegant." "Good ah, more intuitive, but also more comfortable." Guests feel good, and as a service staff we are more from the bottom of our hearts to thank the leaders of the care, and more comfortable office environment also let colleagues happy mood to work hard. Secondly, there is a wall-mounted TV added to the front desk, repeated playback of the Beida scenery film, hotel introduction film, check-in guest registration requirements, check-in guests warm tips and so on, but also let the front desk for check-in and check-out of guests not only to pass the time, but also fully feel the hotel's warmth and thoughtfulness. In addition, the hotel also responded to the national policy, to adjust the salary, and from the second half of 2010 onwards to pay, all let the staff heart a lot of comfort, but also more motivated to work hard. The business center has been leased to Capital Travel Agency and reopened. The business center has not only restored the previous business center services, but also added additional tourism projects to bring more and more thoughtful services to the hotel guests.

In order to successfully carry out the work in 2011, the hotel made the end of this year, part of the guest rooms to repair the budget, mainly for the guest rooms on the fifth floor of the standard room and the replacement of wallpaper on the third floor of the general set of the renovation project, as well as the lobby of the hotel door to increase the wind device, so as to increase the temperature of the lobby of the comfort and other content. In addition, a small photocopier has been added to the front desk to ensure the copying function of foreign guests' documents, so as to meet the basic requirements of the foreign affairs household registration work of the Haidian Branch Office, which are all the improvements of the hotel in terms of hardware facilities. In terms of software, the sales department and yilong, airmail and other larger sites also actively communicate, signed an agreement to increase the network booking channels, the front desk is constantly training, receptionists and cashiers *** with the study, not only to learn the relevant knowledge of the post, but also accurately understand the business knowledge of the relevant posts, so as to improve the quality of the individual, to improve the business skills, in order to be more attentive, more thoughtful, more skillfully To customer service, to increase the hotel's repeat business. It seems to be always the same old story, but as day after day, year after year, the hotel is always improving the hardware facilities of the guest rooms, and our staff is always working hard to improve the ability to serve the guests, only then, the resources hotel can stand in the increasingly competitive era, the hotel's tomorrow can be better

Give points There are also

4. Write their own and the hotel's composition 300 words

The story of the hotel happens every day, both so ordinary and full of "challenges". I serve every guest every day in a job that is full of "challenges" and

fun. The following is one of the ordinary and fun things I do at work. Nearly 9:00 pm one night,

when I was about to get off work, I saw a foreign guest came into the hotel in a hurry and took a piece of wet clothes still dripping in the lobby around as if he didn't know what to do, then he gave me the first feeling that he needed help, so I

greeted him in front of the ask if you need help. Through communication, I realized that he is the chef of EL WILLY,

because he is going to wear this white uniform to attend an important party in 15 minutes, and this party will have VVVIPs to dine there, which is very important for him. He forgot to dry the clothes, they are very wet, he can't put them on, and he would like us to help him to dry them right away. He hoped to have it in 10 minutes and wanted me to

help him with this, any way I could, and then he hurried back to his room to organize his things. When I contacted the hotel's laundry room, I learned that the ironing service would take an hour at the earliest to complete,

If you don't use a machine to iron,

you'll be left with yellow ironing stains on your clothes if you use an ironing board to dry them directly. In order to save time and meet the requirements of the guests, I did not say a word and immediately called the guest room department to bring a few hair dryers, and personally hand drying the clothes to let it

they blow dry. 10 minutes after the guests hurried down to ask about the clothes. I apologized to the guests and hoped that they would understand.

Because the machine ironing service time is too long, the iron ironing will flow down the stains, so we can only use the hair dryer for the guests to blow-dry the clothes, and blow-drying the clothes called to the guests to see when the guests see the clothes very touched and said: "Very

Thank you for thinking of me, in such a short period of time to come up with a way to personally help me blow-drying the clothes by hand!

Although the result is not perfect, but your service to the guests and the awareness of the guests to think about the guests I admire, thank you for everything you do for me, I believe that tonight's PARTY I will be held very successful.

Thank you!"

Thanks!" The guest left the hotel satisfied.

5. Hotel Management Write an essay for your dream

With the booming tourism industry, the hotel industry is becoming more and more popular, how to do the top management of the hotel, that is, senior hotel professional managers, is the dream of all those who are engaged in the hotel industry.

I asked the excellent senior managers, understand the 4 steps, that is, cultivated into a hotel executive must go through. The first step: do. Learn to do, that is, how to get started to do the hotel, the first hotel people should first learn the basic operation.

But this do, must be done in accordance with the norms, that is, to be orthodox. Hotel some of the skills required, operating procedures, job specifications, grooming, etiquette and manners, etc., especially some of the details of the special requirements.

The second step: say. That is to say, you do a good job, and can do the successful way to speak out, with the theory to guide us, lead us to do a good job, to do this level of the key is to speak in place, to learn to speak skills, that is, the training method should be the right way to combine with their own experience so that people are interested in.

The third step: write. That is, they will write hotel documents, summaries, plans, programs and so on.

The fourth step: think. It is the idea that there is a way out.

Cultivate these four steps, do hotel executives will not be far away, must be wide open thinking, open eyes, create realm! Strive to be an evergreen tree in the hotel industry! Ageless pine! This is the knowledge I learned from the excellent hotel managers, I want to take these four steps as the goal, step by step to achieve, to become an excellent hotel manager. Realize my dream.

I hope this helps.

6. Articles or poems in praise of the hotel

Articles in praise of the hotel:

The sky is sentient, starry night;

The earth is sentient, day by day, embroidered regimentation

The people are sentient, everywhere laughter;

The hotel is sentient, here is a full house.

Bathe in the bright moon

Feel the warmth of home

I hope you spend a beautiful and unforgettable day here.

The growth of the hotel, like the growth of a two-year-old child, can not be separated from the care and love of customers;

The growth of the hotel, like a growing seedling, can not be separated from the hard work of the staff and cultivation.

Basic introduction:

Hotel (also known as hotels, inns, hostels, inns, business travel, inns, inns, Taiwan for the hotel, Hong Kong, Macao, Malaysia, Singapore, etc. for the hotel) is the basic definition of the provision of safe, comfortable, so that the use of the short-term rest or sleep space for commercial institutions. Generally speaking, it is to provide guests with accommodation and food places. Specifically, a hotel is an organization that uses its building as a certificate to provide services to guests through the sale of guest rooms, food and beverage, and comprehensive service facilities, thereby obtaining economic returns. Hotels mainly provide visitors with accommodation services, also living services and facilities (bedtime services), dining, games, entertainment, shopping, business centers, banquets and conference facilities.

7. How to write an article praising the hotel

The language art of service A catering enterprise can not in the fierce market competition, sustained and stable development, whether to become a brand enterprise, dishes, service, environment, the three pillars are indispensable.

The enhancement of dishes and the environment requires the expenditure of manpower, financial resources and a longer period of investment. With the change of dining concepts, people now pay more and more attention to the level of service in restaurants, and even the level of service as an important basis for choosing a restaurant.

Therefore, to improve the level of service is the main means of less investment, quick results. The core of improving service level is to improve the quality of service personnel, service language is the most direct reflection of the quality of service personnel.

Language is used to express ideas, exchange feelings of communication tools. Restaurant service language and lectures, speeches, and human interaction in general polite language is a big difference.

Grasp the service, especially the service language work, only need to develop appropriate training programs, according to the procedures and standards for the implementation of the training of waiters, and in accordance with this set of procedures and standards, and constantly to check, correct the problems in the service process, will be able to effectively improve the quality of practitioners and service quality. It should be said that the catering industry is now in great need of such research results.

But at present, in the "standardization of service language and the art of" research, is still very in-depth, very unsystematic. Based on this reality, this paper tries to explain the basic requirements of the service language and its use in theory at the same time, citing a large number of real-life cases to make the article more understandable, for the reference of catering enterprises.

The basic requirements of service language standardization and art 1. Formal requirements (1) just right, to the point. Service is not a speech or lecture, service personnel in the service as long as clear, cordial, accurate expression of their own meaning can be, should not talk more.

The main thing is to inspire customers to talk more, so that they can get respect here, get relaxed, release their psychological pressure, as far as possible, to express their will to consume and opinions on the restaurant. (2) Audible service.

Service without sound is the lack of enthusiasm and no charm. The service process can not only bow, nod, no greeting, only gestures, no language cooperation.

(3) soft service. The traditional service is yelling service, calling the hall called food, singing income singing payment, modern service is concerned about whispering service, to retain a quiet world for the guests, the requirements of the three light (i.e., talking light, walking light, operating light).

(4) clear service. Some service personnel often due to shyness, or Mandarin speak poorly, in the service process can not provide guests with clear and concise service, resulting in guest dissatisfaction.

Especially the name of the dish, often make the customer listen to the confusion, had to ask again. This hinders the communication between the host and the guest, delaying the normal work.

(5) Mandarin service. Even if it is because of the local flavor and style of the restaurant, to use dialect service in order to show the personality, but also can not hinder normal communication.

Therefore, this type of restaurant waiters should also speak Mandarin, or require managers above the foreman will speak Mandarin to facilitate bilingual services, which can reflect their personality, but also make the communication to achieve a clear understanding. 2. Program requirements (1) guests to the store have a welcome sound.

(2) Guests leaving the store with a goodbye sound. (3) guests to help or table field, there are thank you sound.

(4) Guests owed or met guests, there is a greeting. (5) Apologize for poor service.

(6) Before service, there is a reminder. (7) The sound of response when the guest calls.

In the program on the service language to make the corresponding requirements, is conducive to checking and guiding the waiter's language standardization. Service language classification and its use 1. Appellation Example: Miss, Mr., Mrs., Mrs., Ms., sister, aunt, comrade, master, teacher, big brother and so on.

The treatment of this type of language, the following requirements; (1) appropriate. (2) clear, friendly.

(3) Uncertainty in the case of general men called Mr., Ms. Miss. (4) Flexible.

For example, you know that the guests are mothers and daughters to dine together, such as the daughter as Miss, said her mother is also Miss, it is not very appropriate, then it should be called Auntie or Ms.. There is a certain status of the lady to dine, known as Miss seems to be not enough weight, this time it should be called teacher or Ms.

The status of the old customer to dine for the first time, called it Mr. is right, then if you know he is Huang, ***, or Zhang, Tan, Director, and then call him Mr. is not appropriate, so we must ask the service staff to remember the old customer's surname and title, position, and so called. In the usual reception work generally do not call the guests as a comrade, secretary, but if it is a meeting package, said comrades, secretary and become reasonable.

2. Greetings Example: Good morning, sir! Good morning! Good noon! Good evening! Christmas good! National Day good! Good Mid-Autumn! Good New Year! This kind of language treatment, there are the following requirements: (1) pay attention to the sense of time and space. Greetings can not be "Mr. Hello!" A sentence, should allow guests to have a sense of space and time, otherwise guests will sound monotonous, boring.

For example, the Mid-Autumn Festival, if the guests say a "Mr. Mid-Autumn good! It strengthens the atmosphere of the festival. (2) Seize the moment.

Greetings should grasp the timing, generally in the guests away from you 1.5 meters when the most appropriate greetings. For guests who are farther away, it is appropriate to smile and nod, should not greet.

(3) with a nod or bow. It is not polite to greet guests without nodding or bowing.

For example, some restaurant waiters in the guest asked "where is the restroom?" When the time, just use a distal gesture to indicate the location, no verbal cooperation, or even just nu nu mouth to dismiss the guests, so it seems very rude. If the attendant uses both a distal gesture and says to the guest in a friendly manner, "Sir, please go all the way up to the right corner!" The guest would feel much better.

(4) Guests can not enter the door first said, "May I ask how many of you?" "May I ask you to eat?" At this point we should only welcome, and then say "Sir, please follow me!" When you get to the lobby or the elevator, you can go deeper. For example, "Sir, how do I address you?" When the other side said, "My last name is Liu."

Then, "Mr. Liu, how many people are you today? 3. Enquiry language Enquiry language is exactly to ask for advice on the language of inquiry.

Example sentences: Mr., do you think you can serve the food now? Mr., can this plate be removed? Miss, you have.