The service flow of the ground escort guide is service preparation, pick-up service, hotel service, checking, agreeing on the schedule, and tour service, which is as follows:

I. Service Preparation:

1. After receiving the reception plan of the tour group, the ground escort should read it carefully, familiarize with the reception plan, and understand the basic situation and schedule of the tour group. situation and schedule of the tour group.

2. Contact with the tour leader or full accompaniment of the tour group in advance and agree on the time and place of picking up (or picking up at the station), etc.

3.

3, according to the arrival time of the tour group, contact with the driver in advance, arrange the pick-up vehicle, to ensure punctual pick-up.

4.Prepare the necessary tickets and forms, such as attraction tickets and dining menus.

5. Prepare all the documents and articles for going on the tour, such as tour guide card, tour guide flag, pick-up card, settlement vouchers and so on.

2. Pick-up service:

1. Before the tour group arrives at the airport (or station or pier), the ground companion should arrive at the pick-up place in advance, so as to recognize the group and greet them in time.

2.First meeting with the tour leader or full escort, exchange contact information, confirm the number of people in the group, the number of luggage and other information.

3.Assist the tour group in checking in to the hotel, introduce the hotel and its surroundings to the travelers, lead the tour group into the room, and arrange for luggage storage.

4. Conduct the first tour guide along the way at an appropriate time to introduce the local customs and tourist attractions and help travelers adapt to the environment as soon as possible.

Three, check into the hotel services:

1, to assist travelers to familiarize with the room facilities and the use of methods to remind travelers to pay attention to safety and saving water and electricity and other matters.

2. Introduce the location and use of restaurants, bars, cafes and other places in the hotel.

3. Answer travelers' questions and provide necessary assistance.

Four, check and agree on the schedule:

1, before the start of the tour, the ground accompaniment should be with the leader, full accompaniment and other consultations to determine the schedule of the tour group.

2, in the course of the tour, such as special circumstances need to adjust the schedule, should be timely communication and consultation with the tour leader, full accompaniment.

3, in the process of touring, the ground accompaniment should always pay attention to the reaction and opinions of the tourists, and adjust the activity arrangement in time to meet the needs of the tourists.

V. Visiting and touring services:

1. Before visiting and touring, the tour escort should introduce the historical background, cultural connotations and touring routes of the sightseeing spots to the tourists.

2. At the entrance of the sightseeing spots, the tourists are assisted in buying tickets or registering, so as to ensure the smooth entry into the scenic spots.

3, in the process of touring, to explain and introduce the scene by scene, answer the questions of tourists, and help tourists better understand the local history and culture.

4, in the process of touring, remind travelers to pay attention to safety, comply with the provisions of the scenic area, protect the environment and other matters.

5, at the exit of the attractions, assist travelers to buy souvenirs, drinks and other items.