In order to ensure the orderly progress of work or things, we need to make plans in advance, and a good plan will definitely pay attention to the participation and interaction of the audience. So do you know how to write a standard plan? The following is my collection of hotel management planning activities, welcome to read and collect. 1
In order to meet the demand of the consumer market, mobilize the enthusiasm of hotel staff and create a good business effect for the hotel, the following plans are formulated in combination with the industry situation in the region and the actual situation of the hotel:
1. Marketing plan:
1. Commission for selling stored-value cards:
Commission based on the amount of stored-value cards (starting from 6,111 yuan). For the specific commission method, please refer to Related Matters Concerning Handling VIP Customers' Stored Value Cards.
2. All hotel employees who book wedding and birthday banquets, meetings and teams on their behalf must register and sign an agreement with the hotel marketing department at the first time, which is registered by the marketing clerk and verified by the marketing director, and can be paid according to the actual consumption amount of 1. 5% commission, if there are other discounts or concessions after consumption, you can't enjoy commission.
3. In the process of consumption, the hotel staff will be responsible for the reservation, and the staff of other relevant departments must fully assist the reception.
2. Reward target:
1. All employees of the hotel who sell stored-value cards can participate.
2. Booking wedding and birthday banquets, meetings and teams on behalf of others. Managers and marketers of all departments in the hotel do not participate, but all other employees can participate.
3. Time of royalty payment:
After the consumption is generated and all accounts are settled, the salary can be cashed in the current month.
iv. in case the guest is dissatisfied due to robbing the guest or neglects the guest due to interests, all the commission will be wiped out, and punishment will be imposed according to the hotel's Quality Management Regulations. Hotel management planning activity plan 2
1. Purpose
To mobilize the marketing awareness of all employees and improve the service quality;
ii. operation scheme
target 1: employees of various departments
1. commission scheme
all customers who spend in any department of the hotel will be counted as personal performance commission according to the actual consumption amount.
2. Performance confirmation
Employees' customers must be booked in advance by themselves to the consumer department manager before the customers arrive.
adaptation object 2: cashier, receptionist, reservation clerk, DJ, foot bath technician, department head and department manager of each bar.
1. commission scheme
All customers who spend in other departments of the hotel except their own department will be counted as personal performance commission according to the actual consumption amount of 2%.
2. Performance confirmation
Employees' customers must be booked in advance by themselves to the consumer department manager before the customers arrive.
III. Operating Regulations
1. Employees' performance statistics on that day shall be submitted to Chen Ling by the managers of various business departments before going to work the next day.
2. Employees' performance commission will be collected in the accounting office at the end of the month.
3. The first reservation person is responsible for the reception of the same group of customers in the hotel, and other receptionists fully assist in the reception; The performance is the first reservation.
4. Managers of all business departments must conscientiously perform their duties. In case of unfairness, dereliction of duty, improper handling of various coordination work or inadequate explanation to employees, they will be dealt with accordingly.
5. It's not personal achievement for a customer to call any department of the hotel to make a reservation.
6. clients of yuanda company are not considered as achievements. (Group company, factory, trade, real estate, hotel interior)
7. The following behaviors will be severely investigated and dealt with by the hotel.
(1) Adapted object 2 resells or presents the performance of this department to employees of other departments by taking advantage of his position.
(2) accepting performance gifts from others by taking advantage of their positions.
(3) customers are uncomfortable and dissatisfied because they rob customers.
(4) those who neglect customers due to interests or personal grievances.
(5) people who use the task as an excuse or disclose it, thus bringing bad comments on hotels to the society.
iv. the matters not mentioned in the above scheme shall be subject to the notice of the administrative human resources department.
5. The above scheme has been officially tried out since 21xx-8-1. Hotel management planning activity plan 3
In order to improve the economic benefits of the hotel and stimulate the marketing awareness and competition awareness of all employees, this marketing plan is formulated in line with the principle of combining incentives and constraints, benefits and interests.
1. commission for card handling:
1. Sales membership cards of employees in front desk and other departments shall be accrued according to each 3 yuan (29 yuan/card).
2. commission on stored-value cards: 2% for a one-time recharge of less than 5,111 yuan, and 3% for a recharge of more than 5,111 yuan (inclusive).
second, all hotel staff, according to personal channels to introduce customers, according to different room rates, different proportions to give notes.
1. Check-in at the retail price: 25 yuan × number of rooms × days
2, 11% discount: 21 yuan × number of rooms × days
3, 8.5% discount: 15 yuan × number of rooms × days
4, 21% discount: 11 yuan × number of rooms × days
check-in price.
all sales must be booked in advance by the introduced employees, and must be signed by the introducing employees themselves, the front desk staff on duty and the front office manager at the same time on the day of check-in. Those who have not booked in advance or signed for confirmation will not be accrued.
leaders' introduction, individual customers in outlets, online booking, accommodation in agreed units, and meeting teams where customers come to contact accommodation themselves are not included in personal performance.
III. Taxi commission
When a taxi driver sends his guests off with our taxi commission card, the employee who issued this coded commission card will give 5 yuan a commission reward every time after his check-in.
iv. payment method
the front office manager submits the marketing statistics and taxi commission reward statistics to the finance office at the beginning of each month, and the finance department checks whether the cash has arrived according to the submitted marketing amount and signs it for confirmation. The account will be settled on the first day of January, and will be paid with the salary. If the account is not received, the commission will be included in the payment in the month when the account is received.
this scheme has been implemented since February 6th, 21xx.