General post responsibilities of catering reception desk 5

In today's social life, we are all directly or indirectly related to post responsibilities, which refer to the work content that a post needs to complete and the scope of responsibilities that it should undertake. I'm sure that most people have a headache about formulating job responsibilities. The following are the job responsibilities of catering front desk reception for your reference only, hoping to help you.

job responsibilities of catering reception desk 1

1. Always keep the service desk clean and tidy during work.

2. The hairstyle should be neat and clean, with long hair curled up and short hair ear-high. Do not dye hair with different colors or comb strange hair styles.

3. You are only allowed to wear a small earring and a ring during working hours.

4. Don't wear heavy makeup, wear light makeup and use elegant perfume. Always keep your hands and face clean, without long nails and colored nail polish.

5. Dress up and change uniforms in the lounge.

6. The service desk staff should keep a correct posture and behave gracefully. When you find a customer coming to consult, you should stand up and greet him quickly.

7. When talking with guests, smile and look at each other gently. When you speak, your expression and movements should be moderate.

8. Keep standing posture when the passenger flow is dense, and try to be concise when talking with customers.

9. Make a long story short when answering the phone, use civilized language and make records.

11. Seriously study the management methods of VIP cards and vouchers, manage and issue them in strict accordance with the regulations, carefully keep card issuance records and daily reports, and input customer information into the computer in time when issuing VIP cards.

11, can skillfully operate the computer and master the management process, and can independently use the computer to handle business.

12. Customer files should be numbered and managed in an orderly manner and kept on file for future reference. Customers should be required to show valid vouchers when inquiring about information, and can answer the information they need quickly and accurately.

13. Be familiar with the functional layout of shopping malls and the layout of classified goods. When customers inquire, they should be able to answer customers quickly and accurately.

14. Be familiar with all kinds of packaging skills, be serious and responsible when packaging, be enthusiastic and take the initiative, and be meticulous in packaging technology.

15. Gifts and gift certificates should be properly kept. When they are distributed, they should be carefully verified according to the regulations of the activities at that time and the VIP management measures. There should be no such acts as disorderly distribution and private collar. Fill in the registration form carefully when issuing, and carefully summarize and check it after work, so as to report it on the same day.

16. When issuing an invoice, please fill it out in strict accordance with the requirements of financial regulations. After issuing the invoice, you should also take back the shopping receipt for enquiry. Invoices can't be made out falsely or indiscriminately, and kept properly.

17. If there are any difficult problems or emergencies, coordinate and deal with them as soon as possible, and report to the supervisor or relevant departments.

18, carefully count the coupons, cards, bills, articles, etc. stored at the counter during the shift change, and make the shift change record and sign it after verification.

19. Other codes of conduct and polite expressions shall be conducted in accordance with the Employee Manual. Responsibilities of catering reception desk 2

1. Grasp the guest's situation, accept the guest's reservation, and notify the relevant responsible departments to arrange the waiter to stay at the table.

2. greet the guests warmly and actively, guide them to the appropriate seats, help them to pull up their chairs and give up their seats, and memorize the names and titles of frequent customers and VIPs.

3. When the restaurant is full, politely explain to the guests and advise them to wait. At the same time, register the guest's name and room number in the record book, or recommend them to eat in other restaurants of the hotel.

4. When having a meal, politely refuse non-dining guests to visit the restaurant and disheveled' guests to eat in the restaurant.

5. Answer all questions raised by the guests, collect their opinions and complaints, and report to the foreman in time.

6. Take part in the pre-meal preparation and post-meal finishing work, and do a good job in cleaning and hygiene.

7. do a good job in the statistics of the number of diners and operating income, as well as the handover work.

8. Participate in various training activities organized by the restaurant and catering department.

9, consciously abide by the rules and regulations of the hotel.

11. Complete other tasks assigned by the manager. Responsibilities of catering reception desk 3

1. Be proficient in computer operation and management process, and be able to handle business independently with computers.

2. Customer files should be numbered and managed in an orderly manner and kept on file for future reference. Customers should be required to show valid vouchers when inquiring about information, and can answer the information they need quickly and accurately.

3. Be familiar with the functional layout of shopping malls and the layout of classified goods. When customers inquire, they should be able to answer customers quickly and accurately.

4. Be proficient in all kinds of packaging skills, be serious and responsible when packaging, be enthusiastic and take the initiative, and be meticulous in packaging technology.

5. Gifts and gift certificates should be properly kept, and they should be issued after careful verification according to the regulations of the activities at that time and VIP management measures. There should be no arbitrary distribution, private collar and other malpractices. Fill in the registration form carefully when issuing, and carefully summarize and check it after work, so as to report it on the same day.

6. When issuing invoices, please fill them out in strict accordance with the requirements of financial regulations. After issuing the invoice, you should also take back the shopping receipt for enquiry. Invoices can't be made out falsely or indiscriminately, and kept properly.

7. If there are any difficult problems or emergencies, coordinate and deal with them as soon as possible, and report to the supervisor or relevant departments.

8. Carefully count the coupons, cards, bills, articles, etc. stored at the counter during the shift change, and make the shift change record and sign it after verification.

9. Other codes of conduct and polite expressions shall be conducted in accordance with the Employee Manual. Responsibilities of the reception desk of catering 4

1. Other work temporarily arranged by the company.

2. Be responsible for the company's telephone transfer, sending and receiving faxes, etc.

3. Responsible for drafting, typesetting, copying and printing all kinds of documents, manuscripts and contract agreements of the company.

4. Collection, sorting, filing, binding, filing and storage of various documents and other general administrative affairs.

5. Provide excellent service for job seekers who come to apply for jobs in the company, arrange to read the company's application guide and company's picture book, fill in the Application Form, and report the information to the company's administrative department in time.

6. Be responsible for the reception, consultation, registration, referral, feedback and reply of customers, visitors and staff of functional departments.

7. Be responsible for the sanitation and green plant maintenance of the company's front desk and front office.

9. Subscribe to the annual newspapers and magazines, send and receive, and manage daily newspapers and magazines and mail exchange.

11, carefully and accurately send and receive the goods and timely notify the relevant departments to pick up the goods or install the construction.

11, the company's administrative services such as various notifications, activities, information upload and release.

12. Other work temporarily arranged by the company. Responsibilities of reception post at the front desk of catering 5

1. Participate in pre-meal preparation and post-meal finishing, and do a good job in cleaning and hygiene.

2. Do a good job in the statistics of the number of diners and operating income and the shift change.

3. Participate in various training activities organized by the restaurant and catering department.

4, consciously abide by the rules and regulations of the hotel.

5. Complete other tasks assigned by the manager.