Article 315 Consumer Rights and Interests Day Experience
Every year on March 15, is the majority of consumers "holiday". On this day, from newspapers, television to the network, will plan to launch or investigation, or unannounced visits to a variety of cases, exposure of shocking consumer fraud. This year, from the car's transmission failure, to supermarkets to change the label to sell expired food, to snacks, spicy noodles into "dirty bars", "3-15" once again on the bad manufacturers to form a strong pressure, so that the "commercial justice
The infringement of consumer rights and interests is a cancer in the business world. The most direct victims are undoubtedly consumers, whose property and even lives may be threatened. If we allow counterfeiting and shoddy goods to flood the market, and if we allow shortages to flourish, we will end up with "bad money driving out good money" and damage the market and deteriorate the business environment. More importantly, to revitalize consumer power, release consumer demand, is the general trend of economic prosperity, if not to protect the rights and interests of consumers, will let the market economy take a detour, a long way around the road. From this point of view, both the government, business or consumers, should be the maintenance of "consumer rights" of the important force.
In fact, the problem of consumer rights violations is not unique to China today, but has existed since the beginning of commercial behavior in human society. The book "Slaughterhouse", which has shocked the United States by reflecting the problem of food safety and hygiene, reveals the situation of consumer rights in the United States during the "Gilded Age". In the transition period of rapid economic development and imperfect modern mechanism, the phenomenon of counterfeiting in the market will be concentrated. China is now at such a turning point. With this understanding, we can better understand the root cause of counterfeit and shoddy goods flooding the market, and can also be more determined to remove the fake goods and purify the market.
In recent years, the media has done a lot to expose unscrupulous businesses and protect consumer rights, which has helped to clean up the business environment. As a social instrument, this is the responsibility of the media. However, in order to solve the problem completely, rely on the media power is far from enough, but also need to government departments scientific legislation and strict law enforcement, the need for the majority of merchants to abide by business ethics, but also need to consumers to "can not just forget it," the spirit of the spirit of the real, in the framework of the rule of law to safeguard their own rights and interests.
To protect the business environment, the government is responsible for both legislation and enforcement. To protect the rights of consumers, first of all, there are rules to follow, in the case of rapid economic and social development, the system and means must keep pace with the times. For example, online shopping blowout development, the traditional measures to combat counterfeiting appears to be overwhelmed; then, for example, through technical means to steal the user's private information and other emerging unlawful behavior, legislation and law enforcement should be taken into account. March 15 this year, the "infringement of consumer rights and interests of behavior punishment approach" officially implemented, for law enforcement officers to provide more weapons.
"Concoctions although complicated must not dare to save labor, taste although expensive must not dare to reduce material resources," the door of each Tongrentang pharmacy, are hung with this couplet. Tongrentang can do long-lasting, and the couplet expressed the integrity of the business philosophy has a lot to do. In the game of business and consumer, the former usually occupy the advantage of information, relying on the power of a few consumers, it is difficult to form effective constraints on the business, so the business ethics, business philosophy is very important. Successful enterprises have their own tricks, but there is a **** sex, is extremely important to consumer rights, a shot on the go is always "guerrilla", a hammer business can not do a hundred years old.
This year's CCTV "3-15" party, 18 Chongqing elderly won the "3-15 Special Contribution Award". The average age of these 65-year-olds, formed a voluntary rights protection workstation, for consumers to recover tens of millions of dollars of economic losses. The spirit of the elderly should be a role model for consumers. Government regulation is an option, judicial relief is a way, but actively claim their rights, should be the consumers themselves. Less "a few dollars is not worth the effort" idea, more "for the right to fight is the poetry of the poem" mentality, is the mature "consumer awareness".
The second part of the 315 Consumer Rights Day experience
Because of the epidemic, 20xx year 3-15 seems a bit special. In previous years, 3-15 on the important ceremony - CCTV 3-15 evening party postponed broadcast. But this does not mean that consumer protection can be weakened. Especially in the epidemic of "new consumption", "cloud economy", consumption patterns and scenes of accelerated change in the present, how to protect consumer rights and interests with the times, has become a subject of considerable attention.
Needless to say, changes in consumption patterns have brought many new challenges to consumer protection.
On the one hand, the existing deficiencies in consumer protection have been further amplified in the new consumer era. Such as this epidemic period, online consumption accelerated the popularity of the original part of the industry regulation, certain areas of consumer rights protection deficiencies, exposed more obvious. Some media combing, prepaid consumption affected by the epidemic, is facing a lot of uncertainty, some offline consumption to online, but also because of the quality of service or quality of the new disputes triggered.
On the other hand, with the rise of new consumption, the corresponding consumer protection system also needs to be expanded and improved.
Specifically, two things have to be done. First, the protection of consumer rights in the old and new consumer scenarios need to do a good job of convergence. The epidemic has led to "no-touch consumption" - from traditional takeout and online shopping to fitness and online home sales. Under the new consumption scenario, consumer protection must respond to the new variables in a timely manner. Secondly, the accelerated emergence of new consumer products and services has brought about new consumer protection issues overflowing the traditional regulatory system. For example, the construction of quality and standards systems for new products and services will inevitably lag behind the pace of innovation in the market. In such a transitional stage, balancing the necessary protection of consumer rights and interests with the prudent inclusion of new things is a new issue that must be faced head on.
In recent years, new things such as online dating and ****-enabled bicycles have given many insights. With 5G, artificial intelligence and other major content of the "new infrastructure" opened, the scale of digital consumption of information will accelerate the expansion of information, such as the projected by 2020, China's information consumption scale will reach 6 trillion yuan. The rise of such a new, more complex new consumer field, undoubtedly more test of consumer protection laws and regulations to update the speed and professionalism. This is not just a task that can be accomplished by the consumer protection department alone, but the need for collaborative governance is even more pronounced.
It should also be noted that the new technology accelerates the process of new consumption, while providing a stronger foundation for the protection of consumer rights. For example, with the help of big data technology, the protection of consumer rights and interests can be more accurate; a lot of new technology can also help the quality of new products and services traceability, the whole process of supervision, which can also provide stronger consumer rights and interests of the predecessor of the protection.
In addition, 23 departments have recently jointly issued the implementation of the opinions on the promotion of consumer expansion and quality, proposed to comprehensively create a safe consumer environment. In this regard, the government should improve the personal information protection system and the post-consumer evaluation system, vigorously optimize the online consumer environment, and step up efforts to crack down on the black industrial chain of online billing and credit speculation; strengthen the 12315 administrative law enforcement system and the construction of information technology for consumer rights, form a consumer rights service system combining online and offline, and strengthen the administrative protection of consumer rights and interests, etc., which are also worth improving and implementing consumer rights protection initiatives in the new consumer era. The new consumer era is also worth improving and implementing the protection of consumer rights and interests.
As professionals have pointed out, the current protection of consumer rights and interests is facing a new situation in which the traditional consumer ills have not yet been eliminated, and the rise of the new economy such as the Internet and the continuous expansion of new consumer areas have brought about many new types of consumer disputes. This requires the old problems to be solved faster, and new problems to be debugged at the level of revision and improvement of laws, policies and even resource investment. The entire consumer protection system should be more sensitive, efficient optimization and improvement of awareness and ability.
From the perspective of the trend that consumption has become the main driving force of economic growth, it has become increasingly important to strengthen the protection of consumers' rights and interests and create a healthier consumption environment for the realization of high-quality development of the economy. 2019 final consumption expenditure contributes 57.8% to the growth of the GDP; the report of the XX National Congress also pointed out that it is necessary to improve the system and mechanism for the promotion of consumption, and to enhance the fundamental role of consumption in the development of the economy. the fundamental role of consumption in economic development.
Article 315 Consumer Rights Day Experience
3-15 every year, this year is different. Because of the impact of the epidemic, with a sense of ceremony CCTV 3-15 evening party postponed broadcast, and in previous years to talk about the protection of different, these days to promote consumer action one after another, the voice of a wave higher than a wave. This does not mean that consumer protection is not important and the situation is not serious. The outbreak of the epidemic has provided a new perspective on consumer protection.
The emergence of the "black swan" of the new Crown pneumonia epidemic has brought difficulties and challenges to the realization of the annual economic and social development goals. In the long run, China's economy is a sea of strong resilience, fully able to cope with short-term impacts. However, it is undeniable that the current economy has been affected, especially the catering and other service industries have been greatly affected. In the "troika" that drives economic growth, consumption is of special importance. Consumption suppression will inevitably bring about industry compression. It is in order to promote the recovery of the consumer market, a number of places to issue initiatives, the issuance of consumer vouchers to help consumer growth.
These emergency means, in the end, will play a big role, to be proven. But stable consumption is stable economy, stable economy is stable employment, this is conclusive, its distinctive orientation and strong determination throughout the whole process of promoting consumption initiatives. The completion of consumer behavior, not only to look at the "pocket", that is, there is no money in the bag; but also to look at the "food bag", the market to provide what products and services; but also look at the "head", that is, the consumption experience supported by the consumer environment. Consumption experience supported by the consumer environment. It is hard to imagine that the market is full of traps, every step may fall into a pit, how can consumers dare to rest assured and bold consumption? Consumer rights and interests protection, seemingly landing in the consumer, in fact, the ultimate benefit is the economy and society. And this, to clear the constraints on the consumption of altar cans, on the background of the epidemic consumer environment, have put forward a higher demand.
Consumer protection is always in progress, now facing the "traditional consumer ills have not been removed, the rise of the Internet and other new economy, the continuous expansion of new consumer areas and brought a lot of new consumer disputes" situation. On the one hand, in the traditional field, the protection of consumer rights and interests is still a long way to go, on the other hand, the changes in the consumer scene, the transfer of consumer terminals, but also to the protection of consumer rights and interests has brought new challenges. During this epidemic, not to mention the difficulty of refunding tickets, fake and shoddy masks and other issues, take the emergence of a new thing as a "non-contact consumption", the future will bring what challenges to consumer rights, it is worth studying and attention.
Hedging the impact of the epidemic, expanding consumption is an important focus. To release the suppressed and frozen consumption, the new and upgraded consumption spawned in the epidemic prevention and control to cultivate and grow up, so that the physical consumption and service consumption to be back to compensate, need to comprehensively create an assured consumption environment. The Implementing Opinions on Promoting Consumption Expansion and Improving Quality and Accelerating the Formation of a Strong Domestic Market puts forward clear requirements in the areas of strengthening market order supervision, actively promoting the construction of a credit system in the field of consumption, and fully unimpeded channels for consumers to protect their rights. In the process of implementation, it should be fully seen that the current consumer infringement, more and more present cross-line cross-intermediary characteristics, consumer rights also present cross-regional cross-sectoral characteristics. Only through the online and offline, communication door door, coordinate the resources of all parties, in order to do a good job of consumer environment.
In the prevention and control of the epidemic at the same time, to promote the expansion of consumer quality, is of great significance. The consumer environment under the epidemic has a special significance, and is by no means dispensable embellishment. Protection of consumption and promotion of consumption is connected, improve the environment is the real promotion of consumption, which gives a different meaning to this year's 3-15. If the stimulus initiative is only a temporary plan, then strengthen the protection of rights and interests, is a long-term strategy. Do a good job of protecting consumer rights and interests, and actually improve the consumer environment, is to contribute to stable consumption and stable economy and stable employment.