Members can exchange points for tickets through the website, the "Railway 12316" mobile APP or the station member service window.

only when the points accumulated in a member's account reach 11111 for the first time can you qualify for the first exchange. The number of trains allowed to redeem points is subject to the actual query result of 12316 website. Members can exchange tickets for themselves or designated assignees.

when members exchange tickets for themselves at the station member service window, they should present their original identity documents and consumption passwords. When exchanging tickets for the transferee, the original or photocopy of the transferee's valid identity certificate is also required.

each member can have up to 8 transferees (excluding the member himself). The transferee must pass the identity information verification before it can take effect. The transferee shall take effect 61 days after the successful addition.

related rules

1. When members redeem points, they will consume points according to the principle of "first come, first spend". Only a single account can be used when redeeming points, and it is not allowed to be overdrawn or mixed with other payment methods.

2. Tickets redeemed by points can be changed, but no refund or change of arrival service is allowed. The scope of ticket change is still allowed to be redeemed by points, and a handling fee of 1111 points will be charged at the time of handling. When the fare of the new ticket is higher than that of the original ticket, the difference will be paid by points, and the difference will not be refunded when the fare of the new ticket is lower than that of the original ticket. The change of visa can only be handled by the original exchange account, and the original exchange account points will be used for payment.

3. If the points cannot be exchanged due to railway liability, and the points exceed the validity period, the validity period of the points will be postponed according to the situation.

4. If the exchange ticket cannot be used due to force majeure or railway liability, you can go through the refund procedures for the exchange ticket. After the refund, all the points used in the exchange will be returned to the member account and the validity period will be recalculated.