An employee of a government window in Kunshan was slapped by the citizens and finally suspended by his superiors. Many netizens also agreed with the result of this incident. If the citizens start the work first, such punishment is also reasonable, because this man is a staff member at the window of the government affairs center and belongs to the service industry. If he is slapped by the customer while serving the customer, then it is the customer's fault and he needs to apologize and compensate the staff. If you hit the customer backhand after being beaten, then the staff did something wrong, because the service window represents the government affairs center, not an individual, and anyone who comes to do business should have the most basic professional qualities.

Once the service window meets some difficult customers, you can explain the problem to the customers in advance. If the customer becomes angry from embarrassment and brings personal attacks to himself, then you can call the police to solve it, and you must not fight back. On the one hand, this is against the work regulations, on the other hand, it will also have a certain impact on your future work. The beating staff belongs to the outsourcing staff, and the unit has suspended the handling of this incident. In the whole incident, this staff member was unreasonable.

Therefore, in the course of our work, we must submit to humiliation, especially in service posts. For those who meet randomly, be sure to explain it to them in detail. If the explanation is unclear, it can be fed back to the higher authorities for solution. At the same time, don't argue with those customers during the settlement process. After all, customers are here to handle business, and will not deliberately find themselves angry. There is no need to pay too much attention to what they say. Because these customers only have a passing acquaintance with the staff after completing the business, no matter how the results are handled, they will not have any impact on their future lives, so harmony is the most important way to get along.