First, how to compensate food for eating foreign bodies:

1. If foreign objects are eaten in food, consumers can demand ten times compensation from the merchants in addition to refund the price.

2. Consumers may demand compensation of ten times the price or three times the loss from the producers and operators for producing food that does not meet the food safety standards or operating food that they know does not meet the food safety standards.

3. Article 148 of the Food Safety Law stipulates that consumers may claim compensation from the operators or producers if they are damaged by eating food that does not meet the food safety standards. The producers and operators who accept the consumer's claim for compensation shall implement the first responsibility system, pay in advance, and shall not shirk; If it is the producer's responsibility, the operator has the right to recover from the producer after compensation; If it is the responsibility of the operator, the producer has the right to recover from the operator after compensation.

Second, how to protect the rights and interests of foreign objects in catering consumption:

1. In response to the consumer's point of view of "how to compensate for eating foreign bodies", the staff of the Consumers Association believe that foreign bodies such as hair and mosquitoes in food belong to food quality problems. According to the relevant provisions of the Consumer Protection Law, hotel operators should exchange or return goods according to the requirements of consumers, but specific issues can be resolved through consultation. At the same time, consumers should keep food samples and proof of consumption, and complain to the Consumers Association, industry and commerce, health departments and health supervision departments in time. So that the relevant departments can inspect and punish the hotels with problems. If there are adverse reactions after eating, you need a hospital certificate (such as medical records and outpatient records), and the hotel will be responsible for the related expenses such as medicines.

2. In addition, the staff of Consumers Association reminded that in case of such problems, it is also the best safeguard to ask the restaurant for proof rationally. Most of the foreign bodies in meals are handled free of charge, but the restaurant should take full responsibility for the health problems caused by foreign bodies afterwards. "But in practice, the restaurant passed the buck afterwards. In this case, there must be evidence of hospital diagnosis and eating in a restaurant.

Three, consumers and operators of consumer rights disputes, can be resolved through the following channels:

1, negotiated with the operator;

2. Request consumers' associations or other mediation organizations established according to law to mediate;

3. Complain to the relevant administrative department;

4. According to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

5. Bring a lawsuit to the people's court.

Legal basis:

People's Republic of China (PRC) Food Safety Law

Article 148 Consumers who eat food that does not meet the food safety standards may claim compensation from the operators or producers. The producers and operators who accept the consumer's claim for compensation shall implement the first responsibility system, pay in advance, and shall not shirk; If it is the producer's responsibility, the operator has the right to recover from the producer after compensation; If it is the responsibility of the operator, the producer has the right to recover from the operator after compensation.

In the production of food that does not meet the food safety standards or in the operation of food that is known to fail to meet the food safety standards, consumers can demand compensation from the producers and operators for losses that are ten times the price or three times the loss; If the additional compensation amount is less than 1000 yuan, it is 1000 yuan. However, the labels and instructions of food have the defects of not affecting food safety and not misleading consumers.