1. Correct attitude

Attitude is the cornerstone of all actions, and serving wholeheartedly is not an empty talk, but an alarm that keeps beating. As founders, perhaps for them, it is more to put down the identity of the founder and re-adjust the attitude as a waiter.

Zhang Liang, the chairman of LU ZHOU LAO JIAO CO.,LTD, said, "I helped Houlang Team deliver many dishes, because both Houlang Team and Qianlang Team are here to serve consumers.

Therefore, the most important thing for our two teams is to serve consumers well, so that consumers cannot be affected by service satisfaction because of our competition. "

For more front-line service personnel, serving customers wholeheartedly is not only reflected in words, but always kept in mind and put into action.

Ren Quan, as a waiter, said, "I feel very focused and enjoy having such an opportunity to deal with strangers, communicate with him and chat with him. This is what I feel as a waiter."

Of course, this may be because he, as a celebrity and a founder, suddenly condescended to experience the feeling of a front-line service staff.

However, the catering manager thinks that it is a pleasure to communicate with unfamiliar or familiar customers, which is one of the job requirements of catering service personnel.

2. Make clear the division of labor and perform their duties

The setting of each post has its reasons, and a reasonable division of labor is the only process to start the work.

As a screw-like service personnel, they should firmly take root in their posts, try their best to do their jobs first, and then continue to do their jobs better. Every screw is glowing, and the whole collective can work better!

Dong Mingzhu has a deep understanding: "I feel like a waiter. I have no other ideas at all. I just want to make consumers and services the best. Stop thinking about what you are and do your best to do your job well.

What is the responsibility of this position? You should take this as your goal and do it with no distractions. "

3. Effective cooperation of services

Attendants who perform their duties are like nodes, and effective cooperation connects them to form a flexible and tight service network.

if you just bury yourself in your work and turn a blind eye to team consciousness, then this service network will be disconnected and leaky, not only can't catch more customers, but even existing customers will slip away from the loophole.

4. Continuously improve the service quality

The service personnel who perform their duties and cooperate with each other form the basic network of services. With the improvement of service quality, the service network can be continuously filled and sewed, making it more rigorous and firmly attracting and retaining more customers.

As Dong Mingzhu said, "Many things are interlaced, and service requires not only attitude, but also satisfaction according to each customer's needs, so the service will be better and better. Front-line service personnel should make customers feel as warm as home. "

In the catering industry, those who can make every customer feel warm and cozy are more inclined to every service worker who works hard in the front line.

They are like a pair of hands, and catering enterprises greet and serve customers through these hands, which can give customers an intuitive feeling about catering enterprises.

in many cases, the temperature of service personnel can directly affect the emotional temperature of customers for restaurants and even the whole catering enterprise.

And this loss of emotional temperature, no matter how many delicious dishes you take, may be irreparable. In this marketing environment of "the wine is fragrant, but the alley is deep", service will gradually become a sharp knife to open up the territory.

always remember that every customer gets more than just a meal.