First of all, ahead of the service is: try to predict the next step of the guest's needs, and put their own actions before the guest's needs, and solve the problems encountered by the guest in a timely manner.

Advanced services are:

1, when the guest wants to enter the room, take the initiative to open the door for the guest.

2, when the guest takes out a cigarette, take the initiative to light it for the guest.

3. When a guest calls and wants a pen, give it to him/her.

4, when the guest ordered a drink is almost finished, take the initiative to ask the guest if he/she wants to add a drink.

5. When the guest is seated, take the initiative to pull the chair.

6, when the room is too crowded and there are not enough people, some guests will come in and ask if they are moving the big room or following the low stools.

7. When guests do not remember the room number, they should take the initiative to guide them.

8, when the guests are drunk or have trouble walking, take the initiative to help.

9, when the guests bring their own luggage consumption, take the initiative to help the guests carry luggage.

10, when the guest falls, take the initiative to pick up items for the guest.

11, the guest puts the clothes on the sofa, after the guest agrees, hangs the clothes on the hanger.

12, when the guest is drinking, take the initiative to pour wine for the guest.

13, take the initiative to introduce the latest entertainment activities, preferential policies and consumption in other departments.

14, when the guest after dancing (when the guest is drunk, after eating, the guest will take the initiative to provide hot or cold towels).

15, when the guest finished eating fruit or drinking wine, give the guest a paper towel or towel.

16, when the toilet paper runs out, take the initiative to change it.

17, when the guest is drunk, provide hot towel in time.

18, when the guest is drunk and vomiting, timely delivery of hot towels and trash cans to the guest.

19, when regular guests come to consume, the initiative to promote the guests tend to like the wine.

20, when guests order wine, take the initiative to promote the guests drink snacks.

21, when there are more than three cigarette butts in the cigarette cup, timely replacement, keep track of the room and corridor conditions.

22, when the dinner staff is pestered by the guests, take the initiative to find an excuse to help them.

23, when the company's senior staff meet in the room, actively introduce and follow up the service (stools, tea, cups).