Daily work flow of hotel department manager (7 general articles)

Department manager is the manager who coordinates the resource allocation within the department and the enterprise, and his main responsibility is to be responsible for the overall performance of the department. Below, I will share the daily work flow of the hotel department manager for you, and let's take a look at what the hotel department manager does every day!

Daily workflow of hotel department manager 1

Patrol

1. Pay attention to business statements. Read the handover book, understand the work completion of the employees in the last shift and each position, and make the next work plan.

2. check the attendance and leave of employees in each position. Arrange the workload reasonably and do a good job in personnel deployment. Check whether employees are full of energy and whether gfd meets the requirements of hotels and departments.

3. check the reception preparation of the day. VIP reception needs to be arranged in person at the scene.

Morning meeting

1. Read newspapers and periodicals, understand and master recent major news and related information, and provide help for business decision-making and management.

2. preside over or attend the staff morning meeting to ensure that the staff understand the hotel policies, procedures and special events.

3. according to the matters left over from the morning meeting, the early patrol and the desk marking, convene and preside over the management meeting at any time.

4. sort out the matters that need to be decided by the general manager at the morning meeting, report and ask for instructions to the general manager, and arrange and implement them in time according to the instructions of the general manager. (Attend the hotel administrative meeting every Monday, Wednesday and Friday)

In the post

1. During the peak passenger flow, manage when walking. This is the opportunity to check the management level, service quality and effect of the department. Check the implementation of work procedures in each post and handle special matters related to employees at all levels.

2. Check the VIP arrivals and check the quality of employees' work.

3. Handling of various forms:

(1) Examining and approving daily purchase orders;

(2) sign and approve various reimbursement documents;

(3) interviewing job seekers;

(4) sign the forms of employee enrollment, resignation, regularization and promotion.

(5) review employee attendance, rewards and punishments, etc.

4. all kinds of desk work: daily work plan, weekly work plan and summary, unresolved problems in one week, weekly quality report, monthly work plan and summary, quarterly work plan and summary, mid-year/year-end work plan and summary, etc.

5. supervise the daily/monthly inventory and do a good job of cost control.

6. Be responsible for the maintenance of departmental machinery and equipment, office supplies and fixed property.

7. Understand the latest hotel products and performance, and improve the current work quality with the best technology.

8. Visit guests and get all kinds of feedback.

9. deal with external contact and internal coordination and communication in a timely manner.

11. Supervise the staff to strictly implement all the hotel safety regulations, emergency handling procedures and fire prevention rules and regulations. Participate in the weekly quality inspection and security inspection of the hotel.

11. Assist subordinates during the peak period of hotel service.

12. Evaluate the employees in all departments and discuss the existing problems and areas that need to be improved.

13. Make sure to update the guest history information in time.

14. Ensure the safety management of department keys.

15. Ensure proper handover and management of guests' left-behind items.

16. Carry out various trainings, especially for new employees.

17. Complete the random work assigned by the general manager. Truthfully and accurately feedback the hotel operation, management status and related matters to the general manager.

After work

1. Inspect the sanitary conditions in various areas and fire exits to ensure that the specified standards are met.

2. check the distribution and collection of department keys.

3. read the handover book, supervise and check the work of subordinates, and ensure that the requirements of guests are put in place in time.

4. complete the work log.

After-work meeting

1. Listen to the manager's report on the day's work. Make a summary and arrange the next shift and the next day's work.

2. check the performance and work situation of managers, and summarize rationalization suggestions and opinions.

3. summarize the work completion, and urge, investigate and supervise the implementation of the matters decided in the meeting document plan.

remarks: the phone is turned on 24 hours during holidays, and all departments of the hotel can handle any guest complaints and emergencies at any time. Daily work flow of hotel department manager 2

1. Responsible for the overall operation and operation of housekeeping department; Assign and supervise employees' work and make work plans.

2. Ensure that departmental costs and expenses are well controlled.

3. Check the rooms, facilities, equipment and items at any time according to the hotel's operating standards.

4. Make the annual budget of the department and ensure that the operating expenses of the department are controlled within the budget.

5. check the facilities and management of the housekeeping department, spot check and improve the overall work quality and efficiency of this department.

6. Organize the preparation of departmental working procedures and work evaluation. Daily work flow of hotel department manager 3

1. Cooperate with department manager to analyze business budget indicators and assist department manager to make promotion plan of the department.

2. Do a good job of inspection and assessment according to the daily work procedures and service procedures and specifications of each post at this point, and urge the subordinate employees to strictly abide by them.

3. Understand the characteristics of subordinates and allocate work reasonably.

4. Analyze the training needs of this point, make training plans and organize their implementation.

5. Be fully responsible for the daily operation of this point. Organize and implement various promotional activities in a timely manner.

6. keep abreast of the new trend of catering development, and strive to make innovations in management and service.

7. Conduct and supervise on the spot during the meal, and be responsible for the reception of important guests. Keep good communication with guests at any time, keep in touch with the backstage, meet the requirements of guests as much as possible, and properly handle guest complaints.

8. Make reasonable purchase plans at this point and assist the purchasing department to control the quality, quantity and price of goods. Be responsible for approving the application form of the day to ensure that the required items are sufficient.

9. Formulate effective measures, supervise the staff to use, maintain and maintain tableware seriously, and reduce the consumption of articles to the utmost extent.

11. Formulate the health and safety management system and relevant procedural specifications at this point, and supervise subordinates to maintain high standards of health and safety management.

11. Supervise the staff to use and maintain the equipment and facilities to save energy and reduce consumption.

12. Supervise subordinates to strictly implement the rules and regulations of the hotel and the department. Complete other tasks assigned by the food and beverage manager. Daily work flow of hotel department manager 4

1. Responsible for the operation and management of the floor of hotel catering department;

2. Check and supervise the service work to ensure the service quality and food quality;

3. Arrange and arrange the daily work of the waiter, and be responsible for the sanitary inspection of the restaurant;

4. Complete other tasks assigned by superiors. Daily work flow of hotel department manager 5

(1) Be fully responsible for reception and inquiry in the front desk, and supervise employees to provide efficient and high-quality services for guests. Directly report to the front office supervisor.

(2) Preside over the regular meeting of front office work, upload and issue, and do a good job in coordination between this department and other departments.

(3) Be responsible for handling complaints from guests.

(4) check the appearance and working conditions of employees every day.

(5) Be responsible for mastering the training of employees.

(6) Be responsible for mastering the room status of the current day and the next day, and check with the reservation department before leaving work.

(7) Check the rooms of guests with special requirements and ensure that these special requirements are taken care of.

(8) apply for items in time to ensure that there are enough office supplies at the front desk.

(9) responsible for the production of monthly reports.

(11) be familiar with all areas of the hotel;

(11) Effectively handle emergency events; Daily workflow of hotel department manager 6

1. Patrol the jurisdiction to check the cleanliness and the quality of room service.

2. check the maintenance of the guest room and arrange the general cleaning plan of the guest room.

3. check the storage and consumption of various items.

4. Pay attention to the guests' trends, handle the guests' complaints, and report to the department manager when there is a major accident.

5. master the status of the rooms under its jurisdiction.

6. Be responsible for the work arrangement and deployment of employees under their jurisdiction, and supervise the work of room staff and cleaning handyman. Daily work flow of hotel department manager 7

1. Do a good job of preparation before shift, carefully check the shift record, pay attention to important shift matters, follow up what was explained in the last shift in time, and do a good job of cashier shift change;

2. Understand the room status of the day and the check-in situation of the night shift, and understand the pre-departure situation of the day. The morning shift is mainly about checking out, so be prepared to check out for the guests;

3. Help the guests to check in and check out, and make registration;

4. Answer/transfer calls in time and accurately, and record messages and convey them in time if necessary; Or cashier at the front desk;

5. Complete other tasks assigned by superior leaders. ;