I, improve the cleaning department of the rules and regulations. This year, in order to standardize the cleaning staff words and deeds, improve work efficiency,

The cleaning duties "cleaning code of conduct" "cleaning daily assessment rules and standards" "cleaning process standards" "performance appraisal regulations" and other related management system has been revised, and the newly developed "cleaning safety operations management regulations" "peak traffic cleaning requirements" "emergency response plan" "out of the post Sign in norms" and other management systems, so that the daily work of the staff have a chapter to follow, have a system can be about the implementation of the system to improve the staff's work enthusiasm, initiative and self-discipline and other aspects of the effectiveness of the role, so that the staff automatically and spontaneously to fulfill their respective duties, so that the shopping malls inside and outside of the cleaning work on the basis of the original has been a major improvement and enhancement of the quality of hygiene of the various regions to meet the company's prescribed standards. The standard.

Second, control the cost of cleaning materials, energy saving. Carry out the company's energy saving spirit, in line with the spirit of saving

is to save money for the company's thinking, strengthened the cleaning saving awareness of the guidance, called on employees to start from the self, start from the details, to eliminate all waste phenomena. For one thing, the water in the bathroom is not used in time to close, reduce the number of times to wash the dust pushes, mopping. When cleaning up the garbage, in the case of less than two-thirds of the garbage in the bag, fold several bags of garbage in one bag. Secondly, practical training was given on the use of dumping machines, and a relevant management system was formulated to reduce the frequency of use and prolong the service life of the dumping machines. Third, the cleaning daily tools and facilities and equipment for the use of strict control, in-depth understanding of the use of tools and facilities and equipment, tools in accordance with the plan dosage of reasonable consumption; facilities and equipment for regular maintenance, and in collaboration with the administrative department of the quality of materials, facilities and accessories to replace the quality of the price of the gatekeeper, the cleaning cost of expenditure is reasonably controlled in the budget range, truly open source of income and expenditure.

Third, the comprehensive quality of staff to enhance. Employee quality is an important part of the company's image, in order to improve

cleaning staff of the overall quality of cleaning staff, cleaning staff for the management of standardized procedures, cleaning etiquette and manners, service safety awareness of the many training and assessment, and achieved certain results, so that the staff in the safety awareness, service awareness, the overall image of the great improvement; understand their own qualities and the quality of cleaning services and company image is closely related to the whole year. The image of the company is closely related to the whole year, six employees picked up the customer's cell phone, wallet, items returned to the customer after handing over, by the customer praise. Did not find a case of customers and merchants cast demolition of the phenomenon of poor staff service, for merchants, customers to create a comfortable and clean business, shopping environment to lay a solid foundation.

Fourth, the main work done this year:

First, the daily cleaning work of the mall

1, outsourcing unit Blue Sky cleaning effective supervision, so that the periphery of the Xiangcotton section, the people's section, the Changhong section of the ground cleaning basically meets the requirements of the Division I.

2, the ground is not a good place for the people to go, but it is a good place for the people to go, so it is not a good place for the people to go.

2, the completion of the shopping mall during the festival traffic peak cleaning work; key areas of the shopping mall to make reasonable adjustments to the personnel arrangements, guide employees to improve the region's overall awareness of the management, to complete the shopping mall during the festival of the overall cleaning work;

3, the completion of the shopping mall in rainy and snowy weather cleaning work; rainy and snowy weather cleaning work to take protective measures: the four main gates of the main entrances and exits, Escalator up and down entrances and exits of the non-slip tips, absorbent carpet laying, the main channel of the personnel additions, the roof of the fifth floor floor of the ground floor of the floor leakage debris cleaning, mobilization of staff to shovel snow outside the main corridor cleanup, the underground parking lot stains seepage cleanup; 4, to complete the shopping malls and the fifth floor of the daily management of the greenery;

its second annual cleaning work

1, to complete the underground parking lot High-altitude pipe network facilities and equipment dust and a block b block of sewage pipe network of the comprehensive emptying, to ensure that the pipe network facilities of the clean standard and the normal operation of the sewage pipe network;

2, to complete the periphery of the glass canopies, pedestrian street landscape lights, the second door above the keel of the comprehensive cleaning; and according to the different seasons in the spring, summer, autumn, winter cleaning work, inside and outside of the mall cleaning services and requirements to do a full The arrangement and plan, and fully implemented in place.

Third, unplanned cleaning work

1, complete the group office relocated to the hotel after the opening of the new office area cleaning work;

2, the completion of the mall reconstruction of the glass door of the cleaning work for a number of times;

3, the completion of the fifth floor of the office during the reconstruction of the cleaning of garbage and debris, the glass of the external wall of the high-altitude cleaning and the completion of the reconstruction of the ground and the details of the Comprehensive opening cleaning;

4, to complete the walking street booth around the wall cleaning and booth inside and outside the comprehensive cleaning work;

5, to complete the Changhong Road, People's Road during the construction of the reconstruction of the periphery of the glass awning, the shopping mall's main channel, the underground parking lot of the dust caused by the pollution of the related cleaning work;

its fourth, the shift manager and staff training work

V. Problems in the work of cleaning

First, the lack of awareness of cleaning safety. Cleaning safety awareness is insufficient. Peak traffic and rainy and snowy weather shopping malls daily cleaning, a variety of

Liquid contaminated material a little untimely treatment will bring unpredictable safety hazards; closed after the ground cleaning operations, safe channel cleaning, peripheral projects, such as high-altitude cleaning operations are involved in the safety of individual employees in the process of operation of the precautionary awareness is not enough, not in accordance with the prescribed time and advance operation, but also some employees In the operation process does not take any prompt measures and cleaning operations; safe operation of cleaning work to ensure the normal operating environment of the shopping mall, for this reason, the daily meeting of the staff to carry out safety awareness to strengthen the learning, so that employees from the ideological importance of safety, so that employees are aware of the safety of cleaning operations can not be the slightest bit of carelessness, slackness, any negligence will be to themselves, others and the company to bring serious consequences.

Secondly, the cleaning staff is older, less educated, cleaning work time is long, monotonous and boring work,

Thirdly, the professional skills knowledge is insufficient: the company is constantly developing and expanding, high-tech materials are also emerging, our

Our existing knowledge of cleaning has been unable to ensure that high-tech materials cleaning and maintenance, in the future work, to strengthen the learning, enriching the department's professional skills knowledge, to strengthen the knowledge of the cleaning staff, to ensure that they are able to maintain and improve the quality of work. In the future work, to strengthen the learning and enrich the professional skills of the department's knowledge, in order to do a good job of cleaning work to lay a good foundation; seven, 14 years of work plan:

First, adjust the age structure of manpower, improve the overall quality of cleaning staff; according to the company's requirements, combined with the current situation of the cleaning department personnel, in order to ensure that cleaning the normal work of the situation gradually complete the adjustments of the personnel who do not meet the company's requirements; and with the human resources administration to do a good job of the newly recruited employees Second, in accordance with the department's budgetary objectives, to strengthen the use of daily cleaning materials control and facilities and equipment

Supervision and maintenance, the cost control in a reasonable and effective range, in order to ensure that the daily work of the premise of the quality standards, to better complete the objectives set by the company;

Third, the team work to strengthen the construction of the work: any work needs a harmonious Work atmosphere, dedication

can be effectively completed, whether it is the intensity of the work of employees in different time periods or employees in the work of the abnormal performance, need to be able to understand the management of employees from various aspects, to understand the dynamics of their thinking, and timely find out where the problem is, to guide and dredge the dissatisfaction of employees, to avoid the impact of the overall work of the cleaning; in the spare time to strengthen the organization of staff activities Work to strengthen the organization of staff activities after work, to provide employees with a communication platform, while requiring managers in the staff not only to play a benchmark role but also play a good coordinating role in the good relations between the employees in the classroom at the same time, but also to do a good job and the relationship between the other departments, better drive the staff to do a good job of team building;

Fourth, staff training:

Cleaning training is a long-term work! Every year, the cleaning staff cleaning-related knowledge training, and constantly improve the overall quality of staff, improve work attitude, enhance the sense of belonging to the company, sense of responsibility, to promote the company and the staff and management staff communication, this year's training work are mainly the following:

1, fire safety awareness training, with the fire department to carry out fire training for staff knowledge

1, fire safety awareness training, with the fire department for employees to carry out fire safety training, phased security

awareness of the staff to strengthen training, improve the staff's ability to deal with emergencies, the peak of the holiday season on the regional control of cleaning, safe operation ability, as far as possible, to reduce the time of the stains remain on the ground to reduce the potential for safety hazards and in strict accordance with the safety code of practice process cleaning, to eliminate the occurrence of accidents hidden danger;

2, instrumentation, Service awareness training, cleaning work areas throughout the shopping malls in various places, the staff's appearance and service awareness of the good and bad directly affect the company's external image. So the daily staff dress code uniform, staff service consciousness is also the focus of cleaning training;

3, skills and knowledge training, with the continuous development of the company, cleaning standards and requirements will be higher and higher. Employees in addition to basic cleaning knowledge also need to master more cleaning skills knowledge to do a better job of cleaning. For example: maintenance of facilities and equipment, cleaning and maintenance of floor tiles, stone cleaning and maintenance, etc. need to have specialized knowledge of the staff to operate. This year will focus on strengthening the staff skills knowledge training and learning to adapt to the development needs of the company; the new year all our cleaning staff will be more enthusiastic and positive work attitude into the cleaning work for the company's overall development to do their part.

Part II

In order to cooperate with the creation of "green kindergarten", the environmental protection education in-depth daily life, at the same time, for the nursery class children's age characteristics, I developed this semester's environmental protection education program.

Theme: Cultivation of environmental awareness in young children

Objectives:

1. To stimulate young children's love of nature, initial curiosity and a sense of responsibility for the environment, as well as a preliminary awareness of environmental protection.

2. Clearly to hands and minds to explore the environmental protection around.

3. Can be led by the teacher, through the waste into treasure activities to enhance environmental awareness, experience the fun of environmental protection activities.

Specific content:

Theme: the cultivation of young children's awareness of environmental protection

Specific content of the monthly theme

March "environmental protection" awareness of the formation of

1. "

2.

2. Use the parents' garden to publicize the class environmental protection plan and carry out the content.

3. Ask parents to help children consolidate the concept of "environmental protection" in their daily lives.

April collection of waste materials

1. "Collection of waste materials" activities, the teacher to prepare: environmental protection box.

2. Teachers help children to sift and categorize the collected items.

3. Continuing the study of environmental education.

May Waste to Treasure Activity (1)

1. Cardboard Painting--Encourage the children to paint on the collected cardboard, and the teacher will help the children to improve the shape of the cardboard, the border, etc.

2.

2. Milk cartons - the collection of milk cartons to decorate, made of: house, fiddle, etc.

3.

3. Plastic bag doll - the teacher provides the five senses of the doll, the children are responsible for decorating, the plastic bag into an interesting doll face.

June waste into treasure activities (two)

1. Empty iron bucket into treasure - the empty milk pail, meat pine barrels by decorating into decorations, stilts, percussion instruments and so on.

2. Fast food containers utility - make fast food containers into animal faces and hold an animal fancy dress party.

3. Yogurt Bottle Dumbbells - Make dumbbells by filling empty yogurt bottles with red beans and the teacher helps to seal them.

First, seriously implement the urban government on the "green Xi'an, flowers reflecting the ancient city, three years of green action," the deployment of the second * greening activities, seize the next spring of a strong opportunity to tap a number of three-dimensional greening potential of the building, the implementation of the bridge, wall, roof vertical greening. Actively create gardening units (residential areas), to carry out social subscription activities, the formation of the whole society love green, green, green, green a good atmosphere. Organize a professional team, planting 200 large trees with a chest diameter of 20-30 **** points, increase the green volume of 10,000 square meters in Youyi East Road, set up more than 1,000 meters of guardrail.

The second is to strive to improve the quality of backstreet cleaning. At present, the region's main roads have been generally implemented in two shifts alternating cleaning, backstreets and alleys is still a shift system, cleaning staff labor intensity is greater. Coupled with the backstreet alley foreign population, living density, hardware facilities can not keep up, resulting in the accumulation of garbage, littering and other problems difficult to manage, become the cityscape cleaning "persistent". xx year, I will take five ways to focus on improving the backstreet alley cityscape sanitation environment

1, to strengthen the cleaning tools equipped. More problems in the backstreets and alleys of the operation of the cleaning staff, equipped with a larger loading capacity, mobility and stronger tricycle as a garbage removal tools, reduce the labor intensity of cleaning staff, promote the speed of garbage transfer.

2, an appropriate increase in the number of cleaners, reduce the per capita area of operation, change the whole day a shift production operations for 2 blocks of responsibility for 3 people rotating operations, to achieve the backstreets and alleys of the fine sweeping fine security.

3, for the unique geographical environment of the backstreets and alleys, to carry out technical competition activities to improve the efficiency of the cleaning staff.

4, strengthen communication and coordination, and law enforcement departments to join forces, and make every effort to clean up roadside business, street stalls, from the source to reduce the emergence of health problems.

5, the use of backstreets and alleys located in the urban village demolition and transformation of the opportunity to build a new garbage compression station nearby. Shorten the distance of garbage transfer, reduce the intensity of garbage transfer, relieve the pressure of garbage transfer.

Third, do a good job of stabilizing the cleaning team. With the completion of the demolition and reconstruction of the urban villages and shanty towns in our region, the pressure on the cleaners to rent rooms and the cost of living has gradually increased, and the loss of personnel is serious. Part of the more energetic janitorial staff from other industries. The rest of the janitorial staff, or flow to the lower cost of living in the suburbs engaged in janitorial work, or flow to the jurisdiction of the resident units engaged in less intensive cleaning operations in the building. The cleaning staff who are mostly old and frail are left behind, and the quality of cleaning is also affected by the lack of sleep protection due to rented accommodation in the suburbs. These problems have caused a serious impact on the cityscape work in our district, the situation is grim and has a tendency to further deteriorate. xx year, I will strengthen communication and coordination with the district labor department, and strive to the remaining 1,200 janitorial staff to public welfare positions, change a way to improve their wages and treatment, and in the district government has approved and agreed to the janitorial staff apartments construction of capital subsidies to encourage the street office to see the seams type of construction of janitorial staff apartments, so as to improve the quality of cleaning. The construction of janitorial apartments, as an effective means of stabilizing the janitorial team, absorbing the more energetic personnel to participate in the cleaning team.

Fourth, comprehensively improve the green management capacity and operation level. In previous years, due to the implementation of multiple management, hedges, green belts and green square health is not thorough, the lack of plant breaks the phenomenon can not be effectively resolved, xx year, I rationalize the management mechanism, will be 36 green square, in addition to 9 resident units of self-management of 27, unified into the district of the green team management, management and maintenance of the funds have been included in the xx year by the district government budget. xx year, we will strengthen the 140,000 square meters of hedges and 90,000 square meters of green square care, the elimination of health dead ends and lack of plants and the phenomenon of broken ridges, in the seedling stereotypes pruning and varieties of articles, to create a number of unique shapes, rich in beauty, taste strong horticultural boutique, created with the characteristics of the Beilin landscaping landscape.

Fifth, we strive to improve the quality of free public toilets. In recent years, due to the city, the whole region to implement the Shi sanitation facilities big construction, so that I went into the work of the misunderstanding, one-sided emphasis on hardware facilities, catch up with the progress of the quality, while ignoring the public toilets hygiene inspection. In addition, the construction of public toilets over the years, more historical problems, also involved some energy, resulting in public toilet health can not keep up with the public complaints from time to time. xx year, the Bureau will be a comprehensive revision and improvement of the public toilet management system, against the management of public toilets, "four clean, three no" standard, strengthen inspection, the implementation of incentives and penalties, to do small problems on-site solution, general problems not overnight, big problems not every other day, and the public toilet management. Overnight, big problems not every other day, and effectively improve the level of management of public toilets, and strive for excellence.

Six is to explore the implementation of wild advertising clean up new way. In the past, "wild ads" has been by the * or cleaners to clean up part-time, clean up is not thorough and not standardized, xx year, I will refer to the practice of some developed cities, explore the implementation of wild ads to clean up the market operation, according to the "government financial contributions, clean public toilets underwritten by the municipal management department supervision "Trinity approach, according to the region to clean up the workload of wild advertising, apply for financial support for the district, to the community bidding, recruitment of qualified professional cleaning company to participate in the wild advertising cleanup, by the Bureau of quantitative assessment, the implementation of the supervisory, in order to eliminate the indiscriminate posting, scribbling and other health problems.

Seven is to strengthen the management of the machine sweeping fleet. The implementation of machine sweeping operation is a development trend of the city cleaning work, this year, I strive for the district financial funds 3 million, the purchase of 10 sets of machine sweeper, in accordance with the principle of centralized management of large mechanical vehicles, I have recovered has been put into the street office of the 11 sets of sweeper. xx year, I will be 21 sweeper implementation of the centralized management of the whole area, standardized operation, to avoid poor management, maintenance is not timely, resulting in the vehicle can not run, reduce the rate of machine sweeping. Vehicles can not run, reducing the phenomenon of machine sweeping rate.

Eight is the implementation of standardized construction waste removal. xx year, I will continue to strengthen the construction waste removal management, the implementation of guidance and punishment and management strategy, increase publicity and education, guide practitioners in accordance with the law and regulations for operation, the implementation of round-the-clock inspection mechanism, out of the heavy fist to combat illegal and irregular operation behavior, to ensure that the slag earth operation to open the fast, more soil, indiscriminate spilling, indiscriminate dumping, and threatening the safety of pedestrians. Safety and other issues are effectively managed to further promote the realization of long-term management objectives.

Part III

First, seriously grasp the cleaning team's overall quality of construction

Strengthen the ideological education of the staff, so that each employee can realize that "Dayang is my home", "we are a whole", "The honor and disgrace of cleaning is the honor and disgrace of all of us". Pay close attention to the staff's service consciousness, establish "owners first, service first", so that each employee in the service can put themselves in the shoes of the residents - "think of what the residents think, worry about the residents of the worry ", so that residents y feel the warmth of home. At the same time, we also focus on carrying out some of the professional skills knowledge, because only in the continuous learning and enterprising in order to strive for development.

Second, to further improve the cleaning group's rules and regulations.

The relevant regulations to strictly regulate the daily work of each employee, code of conduct, to achieve "fixed person fixed post, responsibility to the person" so that each employee can recognize their own shortcomings, and actively seek to improve.

Third, the launch of the "fixed-point service" program.

From the implementation of "fixed-point service" since the cleaning team through their own continuous efforts, in the management of the specific requirements to provide fixed-point service, and further narrow the distance between the residents and us.

Fourth, with Ocean to complete the work of the service

adhere to the management of the management of the orders issued by the cleaning services can be successfully completed, to provide a clean environment for the residents, always do things carefully to ensure that the housing can be handed over smoothly.

Fifth, gradually standardize the management of cleaning supplies.

In response to the call of energy saving and consumption reduction of the company, the cleaning team according to their own actual situation to take in the daily work of the equipment to check more clean up, so as to reduce the equipment maintenance is not in place caused by the repair report; each cleaning staff to do the lights out, do not use water in a timely manner to turn off the faucet, from the smallest little thing to do as far as possible for the company to save money.

Six, pay attention to the prevention of security incidents and awareness training.

In the management office of the organization of the fire safety knowledge training and assessment, in the dynamic base of the maintenance staff under the guidance of the correct use of electrical appliances to explain, so that each employee on the danger of preventive awareness has been further improved.

VII, the staff stationed in the community residents of the standardized management of health.

In order to make the occupants of each household have a good living environment, the cleaning team of each floor health supervision and regulation. Ensure that the empty rooms are not polluted, other floors of garbage at any time to clean up, without the phenomenon of indiscriminate posting and painting.

Eight, with the Property Management Division to complete the internal inspection work.

In order to better meet the inspection of the competent departments of the Ocean Shipbuilding, the cleaning staff of the links to the detailed cleaning and maintenance work. Ensure that all parts of the floor without cobwebs, mosquitoes and flies, metal equipment without stains through the traces, dead ends without garbage, etc., followed by the post records were organized, the shortcomings were added.

Nine, looking back on a year of work practice we have improved in all aspects of the previous year, however, in the face of the A side of our specialized skills requirements continue to improve, we still have a large number of shortcomings, mainly in the following areas:

1, professional skills are not enough to grasp the full picture. Our knowledge of the method of cleaning can not be fully

comprehensive thorough cleaning for future work may cause errors in the work left behind, we also have to continue to learn in the future work, and strive to enrich their own knowledge for the smooth development of the future work to pave the way.

In view of the above shortcomings, the cleaning team will focus on professional skills in the coming year on the knowledge of the study and strengthen the staff of the service norms, so that our "personalized service" can be better developed outward, to adapt to the different needs of the party to a strong professional performance, warm and attentive service cleaning team to In return for our attention, so that our family continues to prosper and grow.