service process of tea artist

1. Guests are seated

(1) Tea artists need to stand in a standard position with tea list in both hands

Greetings: Hello, sir and madam, this is our tea list. What kind of tea do you want to drink here?

I'm Jixiang, a tea artist

(2) If the guests have any questions, please bend down to the position where the guests can see it in parallel, and the voice should not be too loud. Look at the guests and help them

introduce the types, tastes and functions of tea

Talk (Hello, we have … what kind of tea do you usually like to drink? I can help you introduce it here)

Take the initiative to recommend tea products that are more suitable for the guests depending on the number of people here and the situation

How many people are there here? If there are a lot of digits, it is better to recommend 1-3 bubbles, or if you recommend a cup of tea, everyone can take care of it, because the taste will be weak after making a lot of bubbles.) There are a large number of you tonight, so to ensure the taste, I suggest you order 2-3 bubbles. Is that ok? Or there is tea by the seat.

If the tea ordered by the guest is not available, you should apologize first and recommend the same type of tea to the guest.

Words: (Sorry, this tea is estimated at present, would you like to try this one, which is different from the one you ordered) Tell the similarities and differences. You can also recommend different types of tea that are suitable for the season, and tell the characteristics of the season or the weather and the efficacy of the tea.

Words: (Or you can try this one, you see, the weather is worse now. (3) If the guest requests to eat directly, or the guest says that the tea will be ordered later. You can just take out the tea list and hand over some menus. Don't act as a guest to promote sales and respect guests' personal choices and wishes

Words (OK, ladies and gentlemen, you can call me directly if you need anything later, I'm the tea artist X here)

(4) If the guest has ordered tea, repeat that the guest has ordered tea, and then confirm the number. And ask the guests whether to serve tea now.

words (what you ordered here, sir and madam, is ok, sir and madam. How many people do I need to pick up for you here first? Ok, please wait a moment

to see what kind of tea you want to drink

(Would you like me to make tea for you now, sir and madam? Ok, just a moment, please. )

note: after the guests order tea, place the order in time! It is not allowed to place an order when the guest needs to pay the bill or after paying the bill.

2 Tea preparation

(1) If there is a private room with a tea table, the water in the private room should be boiled first, and the tea and tea sets needed for this private room should be prepared outside. Take them to the private room and brew tea directly in the private room. If the guests have not finished coming, keep an eye on the trend of the private room at any time, and it is not allowed for the guests to rush to serve tea.

(2) Before making tea, prepare. (Guests are invited to enjoy tea in the lobby as in the private room) In the private room and lobby where there is no tea table, ask the guests whether they need to brew tea directly at the dining table or take it directly to our console. If the guests need to brew tea at the dining table,

prepare the tea brewing utensils that the guests have ordered, set the saucer and set the table position to start brewing tea

Enjoy tea

Words: (Hello, this is the tea you ordered) Hold the tea box with both hands for everyone to see. Start brewing

When making tea for the guests

Words: (Excuse me, this is your tea, please enjoy it. Be careful, the tea is a little hot. Your tea is here for you. Please call me if you need anything. )

If after enjoying the tea, if the guests need us to take it to the console for brewing. Please wait a moment and come back to the console in time to make a speech for the guests. (Ok, please wait a moment and prepare tea for you right away.)

Pay attention to polite words when serving tea for the guests.

words: (sorry to bother you. This is your tea, which has been brewed for you. Please enjoy it. Be careful, the tea is a little hot. Your tea

has been left here for you, and you can call me if you need anything.

(3) Ensure the supply of tea in the private room and lobby, and make a patrol every ten minutes to see if the guests need to add tea, check the water and quality of the tea, remind them if they need to change tea, and ask them if they need to change tea.

Speech: (Hello, sorry to interrupt. Help you to add some tea.

Conversation: Excuse me, your tea here is a little cold. Do you need to change it for you? )

Speech skills: (Hello, excuse me, your tea here has lost its flavor. Do you need to change a pot here?

(4) three tea

If a guest arrives in three tea

When we serve each tea to the guest, we must help the guest introduce the name and type of each tea

Strictly control the time when each tea should be brewed, and timely communicate with the waiter about the serving situation at this table and coordinate with the dishes to grasp the time of serving tea

. You can sound out the guests and ask if you can serve the next tea. Every tea needs to be given to the guests to enjoy the tea.

it is not allowed that the guests have finished eating and the tea has not been served in the meal, or that the tea guests have left after the meal and the tea has not been served after the meal.

Speech: (Hello, this is the first tea you ordered in three tea. Please enjoy the tea. The tea before tomorrow is our pre-dinner tea, and the green tea is brewed for you now.)

Speech (Sorry to bother you. Sir/madam, can I help you make tea for the second meal? Our second tea is Daxueshan wild black tea. Please wait a moment, and we'll brew it for you.

Speech skills (Hello, this is your last tea after dinner. Drinking a cup of Fenghuang Dan Cong Fenghuang Danzong after dinner can help digestion, accelerate food decomposition and accelerate oxidation. Especially for indigestion in the stomach. Better reduce the occurrence of stomach trouble, so we use Phoenix Dan Cong for tea after dinner. I'll brew it for you now. (Hello, your three tea has been brewed today. Are you satisfied with your tea here? )

(5) communicate with the guests at the end of the meal or during the inspection to see if they are satisfied with the taste of this tea and our service. And what we need to improve.

words (hello, are you satisfied with the tea here? What do you think of the taste? If you like, we also have a small tea package for you to taste. Do you think there is anything that needs to be improved in our service? Ok, thank you. You are welcome to visit us for

times, and you will definitely see our improvement. )

(6) Finishing work

After the guest leaves the store, the tea set used by the guest should be collected in time, and the utensils

should be cleaned and washed, and the area where the tea utensils are placed should be wiped clean, and the classification is completed. Tidy up and clean the operation desk to ensure the cleanliness of the tea table.

take stock of tea, confirm the sales volume of tea today, and organize and report the tea art group.