How does the hotel engineering manager make a debriefing report?

The following is the debriefing report of the manager of the hotel engineering department for your reference:

Chapter 1 General Introduction

1. Explain that the concept of management is an overall activity of an organization and an effective control process. Generally speaking, it is to use the limited resources in the organization to achieve a specific goal. In this process, the existing resources are effectively and reasonably configured and controlled by certain means. Its main contents include personnel, equipment and facilities, materials, methods and links.

management is both a science and an art. We often praise a well-managed enterprise. They have an effective and scientific management system, and the leading members have high leadership skills.

management, as a practical activity of human beings, widely exists in the real society, and it has universal significance for any kind of organization. People classify and summarize successful experiences in various social activities, and scientifically refine them with rational thinking to make them organized, systematic and programmed, thus a management system has emerged. Second, explain the purpose of management. China's hotel industry has experienced a rapid development process since 1981. The scale of the hotel has also changed from providing accommodation in the past to a comprehensive hotel integrating leisure, entertainment, office, business, accommodation and conference.

in this development process, not only the scale and figures have changed, but also the internal management of the hotel has developed from the original fragmented management method to international and group management.

Although the management methods and details of each management group are different, the management objectives are as follows:

1. Establish a scientific and effective service quality standard management system.

2. Establish rules and regulations with clear division of labor within the organization.

3, reducing costs will bring good economic benefits to the unit.

4, formulate clear and standardized work standards for each post.

5, to provide customers with standardized and standardized quality services.

6, replace experience management with standardized management.

7, dredge management channels, strengthen communication and cooperation, develop team spirit and reduce management costs.

8. Improve the quality and quality awareness of employees in the enterprise through training.

9, improve the viability and competitiveness of enterprises.

11, responsible for the long-term development of the enterprise.

11, establish a good corporate image in the market.

to sum up, the purpose of management is to meet the changes of the market and get the maximum return with the least investment through corresponding management means.

3. explain the position and importance of the hotel engineering department;

Hotel services are divided into the front desk area and the logistics area. The engineering department mainly works in the logistics area besides complaining about minor repairs, installing conference equipment and providing services. Therefore, the engineering department is the logistics department in the hotel. Its main task is to provide good services to other departments of the hotel and ensure the normal operation of the equipment under its jurisdiction. Because all the equipment in the hotel is operated by the engineering department, at the same time, the modern hotel is a comprehensive place integrating accommodation, catering, office, sports, audio-visual, shopping, medical treatment and beauty. The equipment and facilities used are becoming more and more perfect, and the dependence on the equipment is increasing day by day. Once the equipment fails, the service will be affected, which can hardly be replaced by people. Therefore, the management of the engineering department directly affects the service quality, sales price, safety and profit, work efficiency and reputation of the hotel. In a word, the management of the engineering department is the foundation of hotel management, and once there is a problem in the foundation, it will threaten the whole building. IV. Expounding Work Objectives The quality of a hotel project management depends not only on whether its management system is scientific and whether all kinds of rules and regulations are sound. Of course, it is impossible without a scientific management system, but mainly on how it can operate the existing management system normally, and at the same time, improve the management system implemented through various means and channels in operation.

whether a hotel engineering management system is successful or not can be reflected in all aspects of the hotel in all areas, and the main manifestations of their similarities are as follows;

1, the environment and architectural appearance of the hotel are intact, neat, clean and undamaged.

2. The public signs in all parts of the hotel are regular and neat.

3. All kinds of lighting lamps are in good condition and effective.

4. The service facilities in guest rooms and all service areas are complete and effective.

5. The logistics area is clean, tidy and bright.

6. The operation of each engineering system is safe and reliable, the operation standard meets the requirements of the government, and the operation certificate is obtained.

7. The scattered equipment in each area is neat in appearance and running normally.

8. All computer rooms are clean, tidy and bright.

9. The project management system is complete and effective.

11, all kinds of engineering data are complete.

11, all employees have a clear division of labor, and the service system is standardized and standardized. Dress neatly, mental outlook, behavior, in line with service standards.

12, all kinds of daily management forms are complete and effective.

13, all kinds of equipment files are well preserved and the records are true and reliable.

14, finish all kinds of annual plans and budgets accurately and on time.

the second chapter expounds the work of the manager of the project management department

1. Personnel management

1. Team division

In the hotel project management, there are obvious differences between the team division and the team division in industrial and mining enterprises. The main reason is that the project management of the former is responsible for the normal operation of all the hotel facilities, and the management and maintenance staff need to have various professional knowledge. When dividing teams, it is necessary to take into account the need for different professionals, but also to consider the problems of insufficient staffing and mutual cooperation between professions. The latter is only to ensure the production of products, or product supply, and the division of majors is only around the production process. Therefore, the following factors should be fully considered when the hotel project management team is divided.

1, whether the division of teams and groups can meet the operational needs of hotels, accurate and effective division of teams and groups is the premise of determining the management organization of the engineering department.

2, how to cooperate with each other between the teams and groups.

3, whether it conforms to the industry or professional rules.

4. Whether the staffing can meet the requirements of government labor and safety management departments.

5. Whether the management and operation of the team can be controlled and guided at any time.

6. The number of personnel used should be the least on the premise of meeting the operational needs.

7. according to the particularity of the hotel industry, establish teams and groups with special functions, such as universal work group and equipment maintenance group.

8. All hotel facilities should be maintained by relevant professionals.

in view of the above factors, the manager should divide the team according to the actual situation of the hotel. Here is an example of team division for reference.

1, set up different professional teams and groups, divide all kinds of hotel equipment, facilities and systems by specialty, and give them to each professional team for maintenance.

2. set up a full-time maintenance team for places with strong comprehensiveness and concentrated equipment, such as laundry rooms, gymnasiums, kitchens and other places.

3. divide the equipment repair and maintenance work into two groups, namely, the maintenance group and the maintenance group, namely, the operation class is responsible for the emergency maintenance of the equipment, and the daily class is responsible for the maintenance and regular maintenance of the equipment.

4. Set up a full-time team to take charge of the facilities in guest rooms and public areas.

5. set up a decoration team, and the planned overhaul of guest rooms and public areas will be undertaken by the decoration team and the daily shift of various professions.

6. The management of the engineering warehouse should be managed by a special person and directly managed by the chief engineer or manager, so that the cost can be effectively controlled.

2, organizational structure

The organizational structure of the engineering department is an important part of the project management system, a necessary condition for doing a good job in project management, and a framework for determining the management mode. Whether its design is reasonable and scientific will directly affect the efficiency of management and the operation of the engineering department. Once the organizational structure is determined, it cannot be adjusted too much, so the design of the organizational structure should be cautious. The most important thing in design is to be practical, to conform to the actual situation of the hotel and to adapt to the management mode of the whole hotel. The following factors should be mainly considered when designing the engineering organization structure; 1, must meet the business needs of the hotel. The organization chart can be designed according to the professional system and management nature.

2. On the premise of meeting the management requirements, the organization should be streamlined as much as possible and the management level should be reduced as much as possible.

3, should reflect the principle of unified leadership and hierarchical management.

4, avoid the phenomenon that there are too many subordinates in management and too many superiors in management.

5. Try to avoid lateral part-time jobs.

6. The determination of positions should conform to the characteristics of the industry, and there should be no potential duplicate positions or blank positions.

after the organization table is designed, the following elements should be clearly shown in the table.

1, department; A department refers to a work unit with independent functions in an enterprise. Such as engineering department, personnel department and security department.

2, position; Give the staff corresponding responsibilities and rights and determine their positions in the department.

3, level; It is the administrative level of the post in the enterprise management system and the hierarchical form of implementing management functions. Such as manager level and supervisor level. Different positions with the same level should be represented in the same layer in the organization chart.

4, command line; The line connecting the upper and lower posts is called the command line. It is a route to exercise management rights and a channel for information transmission. In the implementation of management, if there is no command line between the upper and lower levels and the same level, then there should be no relationship between command and command in the normal management system.

5. After the staffing is completed, the sum of the personnel listed in each position in the organization chart should include all the personnel in the department (including temporary workers)

The above-mentioned structure chart describes the system chart for managing the organization structure, positions and staffing. Associated with it is the job description.

(the organization chart of the engineering department is attached for reference, which is designed according to the professional system management)

3. Staffing control is one of the effective means of cost control in hotel management, and it is the first condition to complete the project management objectives. Too many staff in the organization will increase the operating cost of the hotel, while too few will fail to achieve the management objectives. Therefore, the determination of staffing should take into account the following factors to achieve the best staffing.

1, the scale and characteristics of the hotel and the requirements of star service should be considered.

2, it should be adapted to the management objectives and the task needs of the engineering department.

3, it should be as consistent as possible with the personnel quota of each department issued by the hotel.

4. The number of equipment under its jurisdiction and the technical difficulty of equipment management should be considered.

5. For equipment and facilities with high technical content, it should be considered to be contracted by professional companies.

6. The allocation of professionals at different levels should meet the needs of operation and management.

7. The staffing of special jobs should meet the requirements of government management departments.

8, which should be able to meet the requirements of 24-hour maintenance service.

Generally speaking, the staffing of the engineering department accounts for 5-7% of the total number of hotels.

4. The principle of personnel selection

The main task of hotel engineering management is to ensure that all kinds of equipment and facilities under its jurisdiction are in good condition and effective, and the most basic factor to achieve the above requirements is to have a group of employees of different majors and grades. On the premise that the organization and staffing are determined, the selection and employment of personnel is the key to the service quality of the engineering department, so we should be cautious in the selection of personnel in the engineering department. The personnel used not only need to have certain professional skills and work experience, but also need to have good professional ethics and service consciousness. Considering the technicality and continuity of engineering maintenance, each major should be equipped with two or more professional technicians so that the service quality will not be affected when personnel flow occurs. Nepotism is absolutely forbidden in personnel selection. I can only write here that other projects should know their own hotels, and then say the corresponding contents, say what they are going to do and set their goals.

Power supply system for example

System composition:

Original design, construction completed. How to make the system normal, effective, safe, economical and operational is our focus.

1. Hotel's requirements for power supply system:

Reliable operation, flexible operation and advanced technology. Two-way power supply, spare transformer, and self-provided generator. The capacity of transformer is calculated as 111% of the total load. From the point of view of energy saving, if the refrigeration unit is a centrifuge unit, or the screw dryer unit can be equipped with a transformer for the air conditioning room, it can reduce the no-load and save energy.

2. Classification of hotel electricity load:

(1) Lighting load: public areas, office buildings, equipment rooms, underground parking lots, night lighting, neon lights and other lighting loads with relatively stable loads.

this part of the load is 25%-31% of the capacity of the hotel's electrical equipment, but because it has little to do with the occupancy rate and is in long-term operation, the electricity consumption accounts for 41%-51% of the hotel's total annual electricity consumption, which is the focus of energy saving.

(2) refrigeration and air conditioning load: refrigeration unit, fresh air unit, water pump of air conditioning system and fan coil unit.

this part of the load is 41%-51% of the capacity of the hotel's electrical equipment, but the electricity consumption accounts for 21%-25% of the hotel's total annual electricity consumption because it has little to do with the occupancy rate and is not operated all the year round.

(3) Power load: domestic water pump, fire water pump, elevator, laundry equipment, electric heating equipment, weakness system, office electricity, etc.

this part of the load is 21%-25% of the capacity of the hotel's electrical equipment, and the electricity consumption accounts for about 31% of the hotel's total annual electricity consumption because it is related to the occupancy rate.

3. Requirements for operation management:

1. A deep understanding of the system is required, (high-voltage power supply mode, several power supplies, name of superior power supply station, name of telephone contact person, transformer capacity, power supply mode in the building, power supply mode of generator, installation position, capacity and manufacturer of main power distribution cabinets, and verification and labeling of switch power supply areas of all primary and secondary power distribution cabinets. , etc.)

2. Grasp the working conditions and operating parameters of the main equipment and facilities in the power supply system of the building (transformer capacity, parameters of main switches in substation, 41 series, 21 series, 44 series, capacitor compensation controller, DC operation control cabinet, etc.)

3. Switching mode between normal power supply and emergency power supply

4. Accident prevention scheme of substation.

5. Mount the operation certificate on the wall

6. Safety management regulations for key computer rooms of the building

7. Inspection requirements for important computer rooms of the project

8. Inspection sign-in form for important computer rooms

9. Substation safety management system

11, substation handover system

11, substation operation regulations

12, substation. Accident handling regulations

15, substation doorman system

16, substation tools and meters management system