All the way of singing and laughing, all the way of wind and rain sent away 2119 and ushered in a hopeful 2111. Looking back on the three months I came to the hotel, novelty and joy coexisted, and I was moved and grateful. Although the time was short, it was fruitful for me. Every day here, every experience, every person I met, this process. Therefore, I thank Mr. Li for giving me this rare learning opportunity and meticulous guidance, Mr. Wang for his meticulous care, and all the members of the General Department for their cooperation in work and care in life. The specific work is summarized as follows:

1. Work

During these days, I learned about the hotel's guidelines, layout construction, division of departments, job assignment, personnel positioning and other natural conditions, and the General Department exercised its office functions. As an important department that contacts leaders and employees, I am honored to be a member of this small group. Although it is trivial to collect meal tickets every day, it can reflect the strictness and advancement of our hotel management. Quality inspection is a necessary and important security department for any enterprise. As a service industry, quality inspection is a top priority. Whether it is the sanitary condition of rooms or the appearance of catering waiters, it will affect the business development of our hotel. I only knew from the beginning that I now have a pair of insightful eyes, which is a great gain for me. The blackboard newspaper is the window for our hotel's internal publicity. By publishing the newspaper, not only my writing level has been improved, but also my language expression ability has been enhanced. During the evaluation, thanks to the trust of General Manager Li, I compiled two evaluation materials with the help of Manager Wang. I deeply felt my lack of language listing skills and logical thinking, and the first-line service was the most rewarding place. Although hard and nervous, I learned the knowledge of tidying up the room, opening the bed at night, and how to put it in a beautiful way. I learned the experts' preferences during the welcoming and sending, and fed back the information in time for better service. On February 8, when the evaluation work was about to end, it happened that the meeting between supply and demand of college students in the three northeastern provinces was held in Harbin, which was the most important thing for our graduates. I made preparations a long time ago. But the floor attendants are really too busy. I was moved to see them forget to eat and sleep and work overtime. Although I am a student, I am also an employee of the hotel, so I didn't attend the job fair. I don't mean how great I am, but I was moved by such a United, dedicated and pragmatic group. The dedication is selfless, so the warmth and passion are hot and so bright. This is the wealth and growing capital of the enterprise!

Second, learning experience

As a business place under a public institution, the international hotel has its unique advantages. From the management system to the scale of development, it has become a leader in the same industry, and the overall quality of employees has also been influenced in the specific atmosphere of the university. Leaders can be far-sighted, explore the external market and consider the interests of employees at the same time, and have the concept of knowing the big picture and taking care of the overall situation, although this is a new enterprise, it is even more

However, the development of things has two sides. As a new enterprise, it will show its weakness under the impact of the wave of market competition, and there will also be contradictions. As long as we find ways to solve the problems, we will be in by going up one flight of stairs. Competition is also the biggest driving force for the development of enterprises. The key is to master the skills of competition to avoid competition, enhance the sense of innovation, dare to break the traditional concept, management concept and management innovation, and gradually move closer from market-oriented to people-oriented management mechanism, so as to shape a good management system.

How much enthusiasm, how much complacency, how much youth and frivolity, and how much laughter and laughter have all ended in yesterday's diary, but the coming year will take today as a starting point, and new goals and challenges should be improved. In the new year, we should continue to work hard, report diligently, study diligently and sum up diligently. Finally, I wish our hotel a gallop in the clear sky.

summary of hotel waiter's work Fan Wener

The new year is coming. The past year may be lost, sad, successful and happy, but it doesn't matter. It's the past. We will work harder and tomorrow will be better.

many people say that I have changed, I believe. I'm really unhappy. There are many things pressing me. My life and mood are a mess. Although there are no ups and downs, at least I have experienced some ups and downs, ups and downs, twists and turns and difficulties again and again. Sometimes I really cherish me. I've been thinking about what I did wrong and why? I also cheer for myself again and again, and stand up again and again. I am thinking, without me, the earth will turn around as usual, and things will be solved as usual. I don't want to be a weak person or a coward, and my fate is in my own hands. I believe that tomorrow will be better, hello, I am good, and everyone will be fine.

After what I have experienced, I have learned a lot from it. I am fine now. I have a job, courage and all of you. I care about you very much. Everyone around me, we will always be friends. People say that every family has a hard experience, and you also have your experience. Let's share it. We can learn from each other and make progress together. The future belongs to us.

For next year, my plan is:

1. Do every job every day carefully.

2. Earnestly study warehousing knowledge, and work hard for examination and promotion.

3. Use the rest time for computer training.

4. Learn more other things to enrich yourself.

Finally, I hope everyone will step on a new level by next year, by going up one flight of stairs, thank you!

11.11.19