Takeaway food quality complaints can call call 12231, consumer complaints, as long as you can provide the specific address of the ordering business and the name of the store can be, to safeguard their legitimate rights and interests, and the food business is also required to pay compensation in accordance with the provisions.

A, takeaway food quality complaints how to defend rights?

The network takeaway is not legally protected by the newly revised "Food Safety Law"

According to the newly revised "Food Safety Law", the consumer through the network food trading third-party platform to buy food, its legitimate interests are harmed, you can enter the network of food operators to claim compensation.

If the network food trading third-party platform can not truthfully provide the real name, address and effective contact information of the network operator, the network food trading third-party platform to provide compensation.

If the third-party platform for online food trading makes a promise that is more favorable to consumers, it should fulfill the promise.

Therefore, consumers can directly request the network food operators to compensate, but also through legal proceedings and other channels to protect their rights.

Two, the correct takeaway posture

1, choose the legal and formal food unit to order

Consumers in the order to carefully check the third-party platform for online transactions on the network of catering service units whether the business license, food business license (or catering service license), and at the same time to check the license of the relevant information, such as Business scope, business address and contact phone number. Should choose a complete license, good reputation of the network of food service units to order, do not order to the unlicensed, license information is incomplete or license information and the actual scope of business, business address does not match the illegal food provider.

2, choose a closer and can be delivered in a short period of time to order food units

Consumers should choose to food processing is completed within 2 hours of the safety time limit to be able to deliver and eat into the network of food service units to order food. Consumers in the receipt of takeout delivery, a first check whether the meal packaging is intact, clean, whether the delivery of meals and ordering the same meal; two to check in person whether the meal is contaminated or deterioration, once found that the meal is spoiled or contaminated, should be rejected; three is to confirm that there is no error in order to eat in a timely manner, to avoid prolonged storage.

3, avoid ordering high-risk food

Consumers should avoid choosing cold dishes, raw food, cold-processed pastries, pre-mixed salad, beans and other high-risk food and food prohibited by laws and regulations.

4, retain the relevant consumer vouchers to report problems

Call the food and drug complaints hotline "12331", as long as the consumer can provide the specific location and name of the merchant, the complaint can be accepted and processed.

In summary, the quality of the takeaway is problematic, the first two sides can negotiate to solve the problem, if the negotiation fails, the two sides can be to the local people's court litigation to solve the problem of compensation, we should choose to order takeaway reliable merchants and platforms, pay attention to the statute of limitations.