Hotel management loopholes and evasive measures

Line pressing refers to high-voltage wires, which make people feel afraid and untouchable. And will? High voltage line? The introduction of the word into hotel management can be understood as an inviolable problem that should not be touched in hotels, and once it is violated, it will be severely punished. However, despite the severe punishment, many people are still trying their best; Not long ago, the Youth Times revealed that the staff at the reception desk of a star-rated hotel stole more than one million hotel properties from employees to supervisors, and it lasted for several years. It's really shocking, and it's also a warning to hotel managers. Let's take a look at the loopholes in hotel management and avoidance measures! ?

1. Management loopholes

What are the common touches in hotels? High voltage line? The problems mainly include the following aspects:

1. The problem of front desk accounting

① The room sold is not accounted for, and the computer does not do C/I processing, and the room fee income is taken for itself; This kind of situation, especially in half-day rooms and hourly rooms that are treated as daily rent (manual room rate), is more likely

② A room with direct C/I is not reserved before 16: 11 a.m., and C/I will not be done immediately on the computer, so that the one-day room rate or half-day room rate paid by guests before 16: 11 will be owned by them

③ All. This kind of situation is easy to happen during holidays or when the room is tight.

④ Take care of the money left over by the guest for a long time.

⑤ Take cash as collateral to ensure that the guest has not arrived, and directly take the room deposit for himself. < P > ⑤ For the utensils damaged or taken away by the guest in the room, the guest has compensated the expenses but the cashier at the front desk does not make compensation. After the event, please ask the corresponding management personnel to sign the bill and do not compensate, and directly occupy the compensation fee

⑦ The main possible problem is that the cashier at the front desk has occupied the long money that the guests don't need to find for a long time

. Of course, there should be other situations; Most of the front desk accounting problems are caused by the cooperation between several receptionists, receptionists and cashiers, and front desk managers at the grass-roots level.

2. Other accounting problems

① The goods sold by the business outlets are not recorded; In lobby bars, shopping malls and other places, it is easy to happen

② Record cash discounts that are not actually generated

③ Hide the received accounts receivable and treat them as bad debts, or receive the money that has been treated as bad debts without reporting, and directly take them for yourself

④ Food and dishes in the catering department? Flying orders? Phenomenon, that is, the food is served without billing, but the cost of the dishes is directly charged to the guests, and they own it

3. The sales staff sells the room products, catering products, meetings, etc. to the customers at a lower price, and they collect kickbacks from the customers themselves

4. Ask the guests for tips, kickbacks, etc. This kind of situation is easy to happen to the concierge and the staff of the entertainment department, which has a very bad influence on the guests

5. Take the hotel's guest goods or other equipment out of the hotel and keep them for yourself; This kind of situation is easy to happen in the housekeeping department and the engineering department

6. Other serious negligence situations, such as stealing the guest's articles, class C negligence stipulated in the Employee Manual, and money for immediate dismissal, etc.

2. Avoidance measures

As a labor-intensive tourism enterprise, hotels have more business contents, which makes management more difficult. High voltage line? The problems are some loopholes in the management process, so we should do the corresponding management and control from the following aspects:

1. Strengthen human resource management and improve the quality and level of employees

Because hotels require more service personnel, and many enterprises pay relatively low wages and benefits to service personnel in pursuit of profit, it is impossible to find qualified personnel when recruiting service personnel; At the same time, the service personnel are touched because of their low income? High voltage line? It makes it possible, which brings losses to enterprises. This requires the human resources management department to do a good job in the recruitment of employees

2. Strengthen training

① Strengthen the training of employees; Cultivating qualified and well-trained staff is a basic requirement of hotel work, and now more and more enterprises attach importance to training; We should improve employees' understanding and their own development;

② Strengthen the training of managers; Many hotels only pay attention to the training of employees, but neglect the training of managers, especially those in business departments. It is very important to ensure that managers are high-quality

3. Improve the professional level and control ability of managers < P > In some hotels, grass-roots managers and even middle-level managers have no business operation ability at all, so they can only ask some superficial questions and lack the control ability of business, which makes some employees dare to touch. High voltage line? Without being discovered

4. Strengthen supervision and management

It is very important to strengthen supervision, especially the supervision of business premises. Supervision should include horizontal and vertical, and should not be superficial, so it is necessary to go deep into hotel management. High voltage line? The problems not only cause property losses to the hotel, but also greatly damage the reputation and image of the hotel. Any hotel should try to put an end to similar problems to improve the economic and social benefits of the hotel. ;