In fact, managing employees needs systematic thinking and methods. You can read more books like 12 Required Books for Employee Management to exercise and cultivate these employee management methods and thinking.
The following examples are given to put forward more than 21 specific management methods for different employees, for your reference.
in daily business management, there are many types of employees. As a boss, we will encounter all kinds of management problems every day, and how should operators respond flexibly to all kinds of employees? First, how to manage incompetent employees
Treat incompetent employees with tolerance.
inspire incompetent employees with caring heart.
influence ineffective employees with sincerity.
motivate employees who are not good at their work with fair and strict competition and elimination mechanism. Second, how to manage prickly employees
prickly employees, who are extremely smart, active, have a distinct personality, are unwilling to stick to the form, have a good performance in whimsy, and have a better way of "making waves" in enterprises, and are advocates of violating discipline and inciting fanaticism in catering enterprises.
To live in peace with prickly employees, we should make effective use of their personality characteristics, give them room to fully display their "personal charm", make full use of their talents, liberate them from their unaccustomed working methods, and entrust them with great power to help you plan the collective activities of enterprises.
The appearance of prickly employees is precisely to break the old ideas for catering enterprises. As long as you make rational use of their strengths, the interpersonal relationship of enterprises will inevitably present a good atmosphere of freedom, openness, harmony and unity. Third, how to manage an analytical employee
When you assign a job to an employee, he always lists a lot of unnecessary data for detailed analysis, and sometimes even if you tell him that he has gone too far, he always turns a deaf ear.
Therefore, when assigning work to him, it is best to provide him with the key points and standards that he is expected to complete in advance, so that he can understand clearly. And communicate with him regularly to see the progress of his work. If he finds that his research is fruitful, he should be praised in time. Fourth, how to manage competitive employees
Some employees like to be competitive, and they always feel better than you. Such people are arrogant and conceited, have a high desire for self-expression, and often despise you or even ridicule you.
You don't need to get angry, and you can't deliberately suppress him. You should analyze the reasons. If it is your own shortcomings, you can frankly admit it and take measures to correct it, and don't leave him an excuse to ridicule you and despise you. If it is because he feels incompetent, create opportunities for him to give full play to his talents. V. how to manage empleomania employees
empleomania employees who want to be officials often win over their superiors and attack their colleagues at all costs in order to achieve the goal of being officials. The ways to make it difficult to succeed are:
1. Maintain normal superior-subordinate relationship with any employee, and do not establish extraordinary special relationship.
2. Personal cronies are not cultivated, and special employees who are superior to other employees are not allowed.
3. We should be on high alert for the special expression of self-interest, and resolutely oppose all vulgar communication behaviors.
4. Implement extensive democratic management, put an end to feudal paternalism, and leave no room for any usurper. Vi. how to manage defective employees
when employees occasionally make mistakes and regret it, and have quietly taken remedial measures, as long as such mistakes have not caused significant consequences and the nature is not serious, you can pretend to be "ignorant" and not ask questions to avoid damaging employees' self-esteem and give him a chance to make amends.
When an employee makes a "reasonable mistake" at work, and is accused by everyone, and is in a very embarrassing situation, you should not hit a person when he is down, let alone catch a scapegoat. This will not only save an employee, but also win the hearts of more employees.
it's better to defend a fault once at a critical moment than to defend a fault a hundred times at ordinary times. Seven, how to manage arrogant employees
this kind of employees, they know what their words and deeds will have on others, so they always push their luck and intimidate others again and again to get what they want. The specific methods to make them change their attitude are:
1. Announce strict management system, and those who violate the rules should be dealt with immediately.
2. The employees who have made mistakes due to arrogance will be criticized and punished by name at the meeting.
3. Warn each other in public and in private, and warn other employees not to mingle with them, so as to isolate each other. Eight, how to manage the mother-like employees
This kind of employees, regardless of big and small issues, are nagging and easy to ask for instructions. They are often unstable, flustered, timid and particular.
For such employees, it is necessary to explain the tasks clearly, then let them handle them by themselves, give them corresponding power, and exert certain pressure to try to change his dependence psychology, and don't make a statement easily when he nags. Nine, how to manage tough guy employees
"Tough guys" are those who have personal principles and don't accept failure easily. They have strong personalities, have their own independent opinions, are straightforward and frank, and never beat around the bush.
This kind of person has many advantages, but life is not easy. Those lazy employees hate him, those who have no talent and no learning envy him, and those who flatter their bosses alienate him.
A wise manager will not only use this kind of talent, but also cultivate and reform him, and give him some personal guidance, so that he can master certain skills in dealing with people and things and interpersonal relationships. X. how to manage well-behaved employees
They are conformist, lack foresight and have little potential to tap, so they should not be entrusted with heavy responsibilities.
Their advantages are that they are conscientious and responsible, and easy to manage. Although they have no original ideas, they generally do not make principled mistakes. XI. How to manage diligent and inefficient employees
To use these people correctly, we should praise their work spirit and let them do some tedious but irrelevant work, because they are really "the old lady is in good spirits", and it is really difficult to undertake other things except these trivial things. XII. How to Manage Employees in emotional type
Emotional people will not control their emotions in a timely manner. Therefore, to manage such employees, we must find out the reasons for employees' emotional feelings in advance and see what kind they belong to:
1. Personal problems.
2. Inferiority.
3. Encounter setbacks.
4, excessive fatigue. Thirteen, how to manage the anti-bone employees
In the catering management work, the biggest problem is to face some employees who are unhappy and have "anti-bone" brains. They are often rebellious and often dissatisfied with their superiors or bosses. They may have just jumped from other restaurants and have some glorious past, but for some reasons, they have not been promoted, so they breed rebellious psychology.
For this kind of employees, we should adopt a gentle and polite attitude and a low-profile way in words. Only by adopting a gentle policy can we maintain a good working relationship. Fourteen, how to manage the old-fashioned employees
Never be biased against such employees, so as not to affect their work.
employees with long experience naturally have some experience in their work. You can sincerely praise their work performance and often ask them for advice. Only when you respect them and regard them as valuable assets of catering enterprises can they be psychologically balanced and willing to serve you. Fifteen, how to manage the employees who report good news but not bad news
Most catering bosses who have been cheated around have made a mistake, that is, they love to wear high hats.
We should calmly make some objective fact-finding and not be blinded by beautiful words. Do not rely on one's own will, take the conversation conclusions of more than three people as the basis. Sixteen, how to manage empty talk employees
Some enterprises don't need people who can talk, but people who can do things. Although in some special institutions, people who can talk well are really needed, but that is a special position. Moreover, a talkative person must be a truly talented person. If an operator needs a competent supervisor to operate, besides his mouth, he should carefully consider the abilities of his head and hands. XVII. How to manage unruly employees
An important magic weapon to cure employees' unruly problems is to "give them reasonable positions and responsibilities", which is often very effective. Eighteen, how to manage the autocratic employees
The autocratic employees have a great feature, that is, they have considerable work ability, even if they want to refute their words, it is very difficult.
It's really difficult to deal with autocratic people, such as training horses. If you are not careful, you may "stumble", but if you have the ability to control such employees, they will become your right-hand man. XIX. How to manage employees with family problems
When your employees encounter family problems that affect their work, you should treat them with a tolerant heart, and it is best not to say such things as "My hero is not trapped by home", otherwise it will definitely arouse the resentment of the other party.
the best way to manage this kind of employees is to help them solve their family problems and get them out of their family difficulties as soon as possible. In the actual process of handling, you'd better handle these disputes in person or entrust some "experts" who are good at this. When you help the employee and his family, everyone will see your kindness. Twenty, how to manage employees who are often absent
The key to managing employees who are absent is to find out the reasons for their absence. Absence can be reduced by the following methods:
1. Strengthen the regulations on attendance.
2. Adhere to the punishment system.
3. Establish some systems that reward attendance appropriately.
4. Try to find out the reasons for employees' absence.
There are three kinds of people who can't be saved:
1. Not very interested in work or salary.
2. I have more fun outside of work than work.
3. Deliberately absent from work, making trouble, or causing inconvenience to the restaurant. Twenty-one, how to manage selfish employees
set an example, let the collective help him, encourage enthusiastic behavior, and clearly put forward at the meeting that employees' work is not limited to the scope of formal regulations.
the most extreme way to help-direct conversation. If you find that this person's selfishness has reached the point where it is hopeless, sweep him out of the house early and get rid of it. Twenty-two, how to manage jealous employees
jealousy is a very mysterious psychology, it is like the devil, and everyone has never really got rid of this feeling. It is also like an elf, always stimulating people when they are tired, making them feel refreshed and catch up. It comes from people's self-esteem and comparison.
Therefore, don't suppress the jealousy of employees, guide them by innuendo, and advocate more fair competition in peacetime to prevent all forms of unfair competition.