Summary refers to analyzing the experience or situation in a certain stage of work, study or thought, and making written materials with regular conclusions, so that we can find mistakes and correct them in time. Let's sum it up. Have you figured out how to write a summary? The following is a summary essay about the work of the store manager that I compiled for you. Welcome to read the collection.
Summary of the supervisor's work in the shopping mall 1 Time flies, and time flies. Before you know it, xx years have ended. Looking back on my work in the past year, I can't help but feel deeply. Yunxi Store has been in business for three years. Over the years, I have mixed feelings. Wu Shang provides a platform for each of our employees to show themselves. Here, I not only learned a lot of professional knowledge, home appliance sales skills, store management norms, but also learned how to respect leaders, obey distribution, love employees and be kind to colleagues.
Only by constantly summing up the past can people have new development and progress. If we don't know how to sum up, then all we will do will always be to repeat the past and do nothing. I am grateful to the leaders of the company for providing me with this opportunity to sum up, so that we can share the harvest and infiltrate each other's successful experiences and shortcomings. Summarize the past, learn from each other's strengths, tap the potential, and make full preparations and plans for the work in xx years.
On the platform of Wu Shang, I have always maintained a passionate work enthusiasm and a basically peaceful mentality. I deeply know that as a store manager, you must not bring personal emotions to work. Managers' words and deeds and norms also directly affect employees' work passion. Although I have not been in charge for a long time, my own quality and management level are not very high. I know that we should establish a good image, because we not only represent ourselves, but also represent the image of military businessmen.
As the home appliance supervisor of Yunxi Store, I mainly focus on the management and sales of personnel. After learning and exploring, I divide the management of personnel into two categories: employee system management and sales target management. Employee system management: as the name implies, it is a management method that implements management according to the company's system and employee handbook and restricts employees' work behavior. Fiona Fang cannot live without rules. There are rules at home, state-owned laws and factory discipline. Be strict with yourself and take the lead. Put yourself first, set a benchmark and give subordinates a good start. In fact, I found many problems in my work. In the new year, I will constantly improve various management systems and methods, and really put them into action, and strictly urge employees to act according to the system.
Sales target management: it is a sales task set for each employee according to the actual situation. We should set monthly sales for our employees. Without pressure, there is no motivation. How to motivate employees to make good use of holidays, how to use personal connections to drive customers, and how to use the good reputation of people and businesses to truly let customers enjoy value-added services. Constantly stimulate the enthusiasm of employees, mobilize the enthusiasm of employees to seriously think about what channels and methods to increase sales as much as possible.
Because of their low quality, they are dissatisfied with their working conditions and welfare benefits, resulting in a sense of loss and negativity. Criticism of leaders sometimes leads to unconvinced mentality and is misunderstood by colleagues and deeply wronged. In the past period of time, I was at a loss, and my previous work enthusiasm was gone. I pretended not to see the violation of discipline, dared not say what I wanted to say, and didn't want to do what I should do. I took the lead in chatting in the shop to keep warm and chat with my colleagues. Wrong thinking, improper management methods, almost let yourself give up. There are still many shortcomings in our work, and our management level and quality need to be improved. After work, we should learn more books about management, consult our superiors, communicate with colleagues and learn more professional knowledge about products. Only by continuous learning, continuous improvement and continuous progress can we gain a foothold in such a fiercely competitive society. Only by doing this well can we have enough capital to stand out in this position.
Only in this way, the leader will consider your salary and give you a salary increase according to merit. These are just my superficial understandings. I hope the leader can correct the mistakes in my work in time. I will try my best to do my job well, share it with my superiors and be the right-hand man of the manager. I also hope that with the efforts of every employee, the company will have a new atmosphere and a new breakthrough in the new year. In the years to come, I will work harder and harder and try not to make mistakes. This is necessary for me. I am the most strict with myself, and I must do my best for the cause of the company! Strive to open up a new situation in xx.
Summary of the work of supervisors in shopping malls: In the past two and a half years, shopping malls have focused on rectifying the basic management of employees. Most employees in shopping malls lack stability when they go to work, with frequent personnel transfer and weak work consciousness. New employees are not familiar with the discipline and sales skills of shopping malls, and old employees are self-sustaining for a long time and disobey management. At first, they really didn't know how to manage it. After repeated words and deeds by leaders and colleagues, I gradually strengthened the inspection and management of stores in my work, from the initial reminder, to the warning, to the final ticket, and gradually improved the work consciousness and discipline consciousness of employees. Although there is nothing wrong with the store now, it has been greatly improved compared with before. I will continue to learn and improve my theory and professional knowledge, so as to better manage employees.
As a floor supervisor, we must know all aspects of various brand goods in our work. For example, the market effect, style, positioning, composition, price and so on of a brand. I used to have a vague impression of the brand and thought it was just a brand. After working and studying in the company for half a year, I realized that there is a lot of knowledge here. Whether a commodity sells well depends on various factors. We must understand these factors when doing department store retailing, so as to avoid some problems as much as possible, increase sales and create greater benefits. These are also the contents that I will continue to study in the future.
If you work in a shopping mall, you will inevitably encounter customer complaints if there is something wrong with the goods or services. At first, I was particularly afraid of encountering customer complaints, fearing that the customer's attitude was not good. Later, when dealing with customer complaints with colleagues, I slowly studied and practiced, and in line with all customer-centered company concepts, I was able to solve customer complaints fairly, reasonably and flexibly. In the past six months, I have handled several customer complaints independently, and basically I can let customers and suppliers negotiate to solve problems. Every time I solve a customer complaint, I feel very satisfied, and my ability to communicate and coordinate with others is gradually improving.
At the end of June, I was hired to work in Times Square as the head of women's clothing department. I have been a grass-roots manager for five months, and I deeply feel that I am a terminal operator. Although I haven't worked for a long time, I have a deeper understanding of the company's development process and prospects through several months of work practice and study, and I sincerely admire the amiable and gentle attitude of the company's leaders.
There is a saying called "Go to the right door and follow the right person", which means that when choosing your own career, you should choose a good enterprise and a promising industry, and you should have a leader who is good at listening to opinions and familiar with management. These factors are the key to a person's career success or failure. I've been working in the company for a while, and I already feel really lucky.
My main responsibility is to maintain the orderly operation of the entire women's clothing department, specifically to the daily work content, mainly the standardized management of employees; Product quality and brand management; After-sales service of goods, etc.
Xx Times Square has been in business for four years, during which it has gone through a ditch. However, the leadership of the company's management decision-making level, with its unique vision and flexible business model, has made the company's development speed and business scale increase year by year, and has now become an ideal shopping place in XX. I believe this will make people in the same industry extremely envious. The management of shopping malls embodies the hard work of company leaders and their optimistic belief in a better future.
Therefore, I feel extremely gratified and proud to work in Times Square. However, I have to put myself in the position of a third party and look at the problem objectively. Although the understanding is relatively simple, it may not help the company much, but I think it is necessary to put forward some personal opinions besides my feelings:
1, the mutual connection and cooperation of various functional departments is the primary prerequisite for promoting the smooth development, implementation and completion of the work.
2. The responsibility system at higher and lower levels is a necessary assessment standard for the employees' work completion.
3. The improvement and management of personnel training, staff salary and supervision system are the sources of human resources for enterprise development.
4. The establishment of enterprise culture is the inevitable trend of enterprise competition and market demand.
Speed, reputation and quality are important chips for enterprises to win. Although we have won the initiative in computing speed, the first impression is not necessarily the main one. Among them, in our business circle in the same industry, the location of XX shopping mall, XX shopping mall and the newly opened XX shopping mall is relatively superior to ours, perhaps because of their different business names and marketing models. But in the final analysis, there is still a service industry and "customer terminal products" have the same characteristics. So, how to seize the opportunity and catch the customer's eye? This requires each of our employees to constantly recharge their batteries and learn from the "big brothers and big sisters" in the same industry to learn from each other's strengths. Strive to cooperate with the company's business decision-making leaders to do a good job in the fifth business year.
Therefore, I plan to fully implement the peak season business strategy with the marketing of the Spring Festival next year as the guide.
1, further strengthen personnel management, and put an end to lax discipline from the source. We shouldn't be special in discipline, let alone having an affair, and don't advocate making exceptions for some outstanding people, which will hurt the strictness of discipline and the authority of management. Fair rewards and punishments, so that the award is reasonable and the punishment is reasonable.
2. Improve the commercial grade of commodities and the commercial pattern of mainstream brands. As a business director of a shopping mall, we must do a good job in the ideological work of merchants with our good psychological quality, keen observation ability, good service attitude and persuasion ability, and be polite and affectionate.
3. Strengthen commodity price and supply management. Put an end to the phenomenon of heavy goods, shoddy goods and providing three no products. Efforts should be made to strengthen the detail management in return and exchange.
4. Strengthen the supervision and management mechanism. Record and report the situation in the store in time, make solutions in time, and help businesses improve their work.
5. Strengthen emotional marketing, attract customers and promote sales with its standardized display and honest service management through publicity and education of merchants. Resolutely do what you say, and explain or apologize for any mistakes in your work in time.
With the care and love of the leaders, the support and cooperation of all my colleagues, and the concerted efforts of all the women's clothing employees, Qi Xin, I have performed my duties well, and accomplished all the tasks assigned by the leaders well, relying on powerful teams at all levels. I will constantly improve my quality in my future work and try my best to meet the needs of various positions. Make the fifth year of entrepreneurship better and more solid.
Summary of the work of the store supervisor. I remember when I was at school, I wrote in my diary: "The harder the place is, the more I can exercise my will and feel a sense of accomplishment." That's what I said, but after I came to work in Quanfuyuan, the hardships of work and the monotony of life were unexpected.
Basically, it is a posture for more than ten hours every day. In the face of countless customers, the hard work is self-evident. After work every day, I feel really tired when I lie down in bed and don't want to move. In the face of all this, I have wavered. Is my youth going to be busy in a busy supermarket? Shouldn't my life have as much free time as other girls? After a day's work, my bones are falling apart and I don't even want to eat in bed. At this time, kind and simple sisters bought food for me, teased me with a smile and looked at their tired bodies and amiable faces. I am very touched. Yes, although the work in the shopping mall is monotonous, our life is colorful; Although most of the customers in front of us don't know each other, the sincere feelings between people are real.
So I pulled myself together again, adhered to the tenet that customers are God, worked hard every day, took pride in fatigue and took pleasure in pain, all of which sublimated my thoughts. From then on, I realized that the monotony and hardship of work is no longer a burden, but a necessity of our life. In the ordinary position of shop assistant, ordinary you, me and him can also create a wonderful sky. People should be like this, no matter how ordinary the work is, how heavy the burden on their shoulders and how heavy the steps are, they should go on step by step until forever. People's life can't always be smooth sailing, and difficulties and setbacks are still with us. The flowing water is blocked to form beautiful waves, and life is more magnificent and colorful because of setbacks. This is what we do when we are in trouble. We fell down and got up again, recording our journey with failure. This is the real hero.
Later, I gradually realized that my post is not only the place where I perform my duties, but also the stage where I dedicate my love to my customers. So I cheer myself up every day: no matter how wronged I am, I can't let my customers suffer a little injustice; No matter what kind of face the customer faces me, I will always be a smiling face to the customer. Life is like a mirror. When you smile at it, it will smile back at you. When I see customers smiling at me, when my work performance is affirmed by the leaders,
I feel a kind of joy and pride that I have never felt before: I am dedicating my love to society in this way. Love is our common language!
Facing the new opportunities and challenges, I want to set a higher goal-"to be the best salesperson in the industry"! The best salespeople are business elites with high moral character, sincerity, love, responsibility, excellent professional quality and leading professional skills! This requires us to insist that commitment is golden, persist in diligence and enterprising, and persist in learning and innovation. We know that a single flower is not spring, but a hundred flowers are spring. We are all excellent salespeople of Quanfuyuan. Let's improve our competitiveness with more advanced marketing concepts, more professional marketing skills and better service. Only in this way can Quanfuyuan develop steadily, healthily and continuously in a strong market, and create wealth and value for society and employees.
Summary of the work of store supervisors 5 When we first came to xx, several reserve cadres started to adjust the market and soon learned about the basic operation of xx. Then, with the arrival of Xinxiang Investment Promotion Team, we went all out to start the investment promotion work.
During this period, Mr. Li and I went to Luoyang for a business trip, and ten groups of merchants visited the project successively. Finally, Taihe women's clothing and Yuanyuan clothing were finalized (the containers were packed), and then we went to Zhengzhou for business trips every once in a while, including attracting merchants to Yin Ji, Jincheng, Tianlong, Shoes City and other shopping malls in Zhengzhou. The brands I personally visited and negotiated and finalized with the help of the industry manager are: Wei Bao Women's Wear, Tamange Women's Wear (the contract is on the way), Conch Men's Wear, Bonny Men's Wear, Sportswear, Tan Carpenter at the supermarket gate, which are also the businesses I contacted at the beginning. As a novice in business investment, although I have made such achievements, I really do it with my heart. I hope the leaders can learn from me!
Reporting my work results doesn't mean that I want to brag about myself, but I want the leaders to understand that I, Liu Ke, am a proactive person. As for my shortcomings and mistakes, they can't represent my essence and all.
After all, I have worked in xx for more than five months, and I also have my own views on our shopping mall, so I dare to take the opportunity to bring it up and hope that the leaders will review it.
As far as department stores are concerned, the commercial pattern of xx department stores is dominated by Xuanhua Street, and shopping malls are in a weak position. But if our shopping mall wants to break the pattern, it is bound to compete with the brand stores on Xuanhua Street. Although xx has outstanding consumption power, its population base is small. How to attract effective passengers to our shopping mall is the most important thing in the later operation. According to our market research, many bosses who specialize in brands in xx rely on their old customers and group buying strength for many years.
This piece occupies a large part of high-end consumption in xx city. Whether our shopping mall can do a good job in group buying and marketing planning in the future is directly related to the quality of the later operation. At present, the group buying department of shopping malls is relatively weak and has not found a good breakthrough. The marketing planning department also needs to be further strengthened. It is not only a matter of time, but also depends on the strengthening of the management and organization ability and resource integration ability of shopping malls. For example, can we consider establishing a win-win relationship with local high-end consumer places, such as high-end restaurants, cafes, hotels, beauty salons, etc. Looking for places where high-end people gather in xx, giving coupons to each other, recommending customers to each other and seeking suitable cooperation mechanisms not only attract high-quality passengers, but also enhance the image and popularity of the mall, on the other hand, enhance the commercial competition pattern of xx.
Doing business is actually doing people's heart, internal management and service.
It is difficult for department stores to enter the market at present. In this regard, I personally suggest that on the one hand, shopping malls must strongly demand suppliers to enter the market within a time limit, otherwise they will change brands, show the determination and attitude of shopping malls, strengthen advertising and let suppliers know that we must open. We are full of confidence. On the other hand, businesses that enter the site for renovation as scheduled should be supported in the later operation, and businesses that delay entering the site on time should be punished. The specific support contents, conditions and punishment measures should be listed to all suppliers.
Shopping malls must be strong, and don't be led by businesses!
We provide a platform for everyone to cooperate on the basis of interests. Why not cooperate?
As long as we do our best, we will resolutely punish the uncooperative merchants and will never tolerate them. Without rules, Fiona Fang will not be established. Based on long-term considerations, shopping malls must be strong!
We can open our business later, we can give discounts to active merchants, we can give discount points, we can not care too much about profits during the cultivation period of shopping malls, but we can not be led by merchants, we can not lower our posture, we can not compromise, and we can not lose our sense of direction!
Chatting with the local boss before, I learned that it was difficult to attract investment at first, and the opening time was pushed back. It will not be opened until June next year, and only 60% of the merchants will settle in. However, after the opening, many merchants entered, but they were replaced by Wenzhou new fashion because of poor management in the later period. Paper net
There is something wrong with this reaction: I am not afraid of attracting investment and opening business. What I am most afraid of is that the management after opening business cannot keep up.
There are still many deficiencies in the management of shopping malls. My suggestion is to listen to the ideas and opinions of grassroots employees. Their opinions are the most valuable.
If necessary, a supervision department can be set up to investigate and study the current management problems of shopping malls and come up with practical solutions. In addition, you can also supervise the work performance and ideological trends of each employee.
As for employee management, I think it is necessary to do some ideological education and indoctrination, establish the corporate culture of shopping malls, and instill it in the minds and hearts of every employee. It takes time.
Personnel management, merchant management and commodity management are all in place. If the passenger flow is still small, it is necessary to deeply study the shopping habits and preferences of xx consumers, the weaving of local relationship networks, the strategies of competitors and so on.
A good retail mall is a place that can lead consumption, a benchmark that reflects the tertiary industry, and a pioneer that subverts the old business pattern!
For xxx, hardware construction is not a problem, so what about soft things? Can it be soft enough to penetrate into the minds and hearts of every employee and every consumer? It is worth thinking about!
Manager's work summary 6 I. Basic requirements:
1, love their jobs and be loyal to their duties; Good conduct and integrity; Adhere to principles and set an example;
2. Familiar with national laws and regulations and company rules and regulations related to work;
3. Be familiar with the work flow, operation points and matters needing attention of this department, and have the management consciousness of improvement and innovation;
4. Be responsible for participating in the formulation of the stage work objectives of the Operation Department and leading employees to achieve the objectives;
Second, the store management:
1, responsible for the standardized control of hardware such as environmental sanitation, counter layout, commodity display and facility maintenance of stores under its jurisdiction;
2. Responsible for the standardized management and control of employee attendance, gfd, shopping guide and promotion, reception service and other software;
3. Responsible for handling general emergencies in the store, such as customer disputes and merchant disputes;
4. Supervise and control the operation of the store to prevent the occurrence of bad business conditions such as bargaining, taking orders, and unauthorized goods leaving the gate;
5. Supervise the sales of all counters in the store, actively analyze the operating conditions and related factors, and promptly and comprehensively respond and ask the superior supervisor;
Third, the relationship between businessmen:
1, responsible for regular, comprehensive and accurate communication with counter merchants, and actively grasp the counter business dynamics;
2. In line with the principle of honesty and win-win, maintain mutually beneficial business relations with all counter merchants;
3. Hold symposiums with counter merchants on a regular basis to solve the problems raised by merchants in time or report to the superior competent leader;
Fourth, customer relationship:
1. Ensure that the employees under its jurisdiction provide honest, cordial and humanized services to customers, and constantly improve on the premise of maintaining the service level;
2. Ensure that employees under their jurisdiction keep close communication with customers and fully understand customers' needs and suggestions in time;
3. Actively and steadily handle all kinds of disputes and disputes raised by customers;
4. Properly handle all kinds of returns and complaints;
Five, subordinate management:
1, carry out the spirit and instructions of the supervisor, and ensure that the employees abide by them;
2, responsible for hosting regular internal meetings, timely solve problems in the work;
3. Conduct regular professional knowledge training for subordinates to ensure that their business skills and work quality meet the work requirements;
4. Investigate the actual working ability of subordinates and make a correct evaluation, and feedback the information to the competent leader in time;
5. Be responsible for coordinating and arranging staff's scheduling, compensatory time off, overtime, compensatory time off and other work matters;
6. Actively understand the ideological trends of employees, conduct necessary communication, and timely solve or reflect the internal disputes of employees to superior leaders;
Sixth, the superior relationship:
1, to complete various tasks assigned by the supervisor;
2. Maintain timely, comprehensive and regular communication with the superior supervisor on the problems in the work, and ensure the smooth communication channels between the deployment and the company's senior management;
3. Submit business reports and debriefing reports on a regular basis, and summarize and check the business contents such as sales analysis, market research and improvement measures;
Seven, peer relationship
1, actively communicate with managers at the same level to ensure the quality and efficiency of collaborative work;
2. Under the arrangement of the supervisor, complete the coordination tasks required by the departments at the same level.
Such as: assisting the loss prevention department in daily liquidation;
Eight. others
1, responsible for signing, circulating and keeping management documents such as rules, regulations and notices within its jurisdiction;
2. Complete other tasks assigned by company leaders.
Daily work: manage floor things and shop assistants.
Operating system
1, organize floor work meetings and daily morning and evening meetings, convey the spirit of instructions from superiors, reflect the situation of employees and counters, and play a cohesive role;
2. Seriously assist the operation manager, implement the daily work content, and correct the violations in time when found;
3, understand the ideological status of the department staff, eliminate bad tendencies, report immediately, study and solve;
4. Strictly implement the workflow, work points and rules and regulations observed by the employees of the department, and cultivate their high sense of responsibility and enthusiasm for work.
5. Be familiar with the working conditions of employees in this department, analyze the problems that are easy to occur and put forward the basic essentials to solve the problems;
6. Inspect all posts irregularly, guide employees to work and supervise the completion;
7. Carry forward team spirit, corporate culture, keep in mind the company's purpose, and enhance the cohesion and centripetal force of employees;
8. Organize market research, reflect the problems existing in the store and the real needs of customers, and make regular summary reports;
9. Responsible for arranging and adjusting staff shifts, giving priority to combination, and correctly using command and management rights;
10, study knowledge seriously, take into account every detail of complex essentials, and adopt different leadership and supervision methods for employees;
1 1. Organize and participate in the planning of promotional activities conducive to the development of the company;
12, presided over the department meeting, analyzed the work status, put forward the work requirements and solutions, and defined the work objectives;
13, solve problems according to rules, pay attention to personal cultivation, and establish a good image for employees;
14, to undertake sales tasks in this region;
15, complete other tasks assigned by superior leaders;
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