1. The catering industry is forced to charge the "tea place fee"

When eating, consumers have a contractual relationship with the restaurant based on consumption. The contractual relationship should be based on freedom of contract. Consumption comes from demand, and consumers can choose whether to buy tea or accept the "tea place" service. On the premise that consumers have no demand, the restaurant forces consumers to buy tea and even pay for it without drinking tea, which completely restricts and deprives consumers of their independent choice.

second, the "overlord clause" in the format contract

when consumers apply for various membership cards, sign subscription books and service contracts, operators often sign clauses for consumers, which are drawn up in advance by them and not negotiated with consumers when concluding contracts. "The power of interpretation belongs to the operator" is precisely that the operator takes advantage of its dominant position in the market, which violates the principle of fair trading and limits the rights and methods of consumers to interpret the contract. The content of this clause is invalid, and it cannot be exempted from the legal responsibility that the operator should bear by seizing the power of interpretation.

Third, restaurants are forced to "scan the code" to order food

When consumers go to restaurants, some restaurants do not provide manual ordering or even live menus, and consumers can only "scan the code to order food" after paying attention to WeChat official account or applets. Because of the complexity of smart phone operation, scanning code for ordering food is not universal. The elderly and minors often need the assistance of others to complete the order scanning process, and there may be problems such as personal information disclosure and even payment security behind the "code scanning".

fourth, the operator refuses to provide services

consumers buy the services of the merchants by group purchase, but when making an appointment, the merchants refuse the consumers on the grounds that the number of reserved people is full, which exceeds the reception capacity of the merchants. When negotiating the date of use with consumers, the merchants shirked for various reasons and did not provide the agreed service. In the end, the group purchase coupons purchased by consumers "hit Shui Piao".