The cashier needs to be meticulous. What was your performance in this year? Let's sum it up. The following is the "Cashier's Personal annual work summary Model essay" compiled by me for you, for reference only, and you are welcome to read it. Cashier annual work summary Fan Wen (1)

At work, although I just play the role of an ordinary and important cashier. During this period of work, I found that we should be able to do a good job freely, no matter whether it is heavy, busy or leisure, we should complete every job with a positive attitude, instead of complaining because of the proportion of workload, because complaining is useless. What we should do more is not to think things too badly, but to keep a good attitude and face the team every day. Because a happy attitude will make us feel tired and boring at work. The following is a summary of my work this year.

1. General situation of hotel operation

This year, the hotel closely focuses on the working guidelines of "standardized management, image building, strong marketing and increasing benefits", and takes the market as the guide to establish "three kinds of consciousness", namely, all-staff marketing consciousness, all-round cost meaning and whole-process quality consciousness: the implementation of "three modernizations", namely, programmed, standardized and digital management, has passed the * * * of all hotel staff.

ii. achievements of the hotel

the hotel has achieved "six precautions" such as daily fire prevention and theft prevention by formulating safety plans such as "safety first, quality first", and almost no accident occurred throughout the year. Under the care and guidance of the general manager of the hotel, the store-level leaders hold a feedback meeting of department managers every day to inform the situation and put forward requirements. The security department arranges cadres and employees to work overtime, patrol diligently and strictly prevent and control. With the cooperation of relevant departments, group prevention and group control ensure that all activities are foolproof and the hotel is safe and stable.

focus on efficiency and do a good job in sales; Taking reform as the driving force, do a good job in catering work; Focus on customers and do a good job in property management; On the premise of quality, do a good job in guest room work; Taking "six defenses" as the content, do a good job in security work; Focus on reducing consumption and do a good job in maintenance; Taking lean as the principle, do a good job in personnel work; Do a good job in training with the "guidelines" as the reference.

in order to fully understand and master the market situation of our hotel, we organized many marketing meetings, conducted surveys and analyzed the consumption grade of customers in combination with the current consumption situation of customers coming to the hotel, and established a customer rating system, so as to follow up the service all the time, pay attention to the service image and instrument, be warm and thoughtful, and meet the requirements of customers to the limit. We strictly control the management fees. Most administrative personnel have several jobs. In terms of business hospitality, the principle of spending small money, doing great things, doing good things and doing practical things is followed. Take all measures to avoid unnecessary expenses.

In every corner of the hotel, there are courteous service personnel. With standardized operation, professional smile and courteous manner, guests are constantly influenced by etiquette culture. Individuals in the society are always influenced by the people around them. As the saying goes, people are divided into groups. Etiquette culture not only improves the quality of hotel people, but also has a beneficial influence on the guests and promotes the quality and self-cultivation of the whole society.

the traditional attitude towards employees should be changed. People are the main body in management, which all managers are small and should grasp. The relationship between superiors and subordinates in management is only a division of labor, not a relationship between ruling and being ruled; On the contrary, the modern management concept tells us that management is a special service. Only when managers serve their subordinates well and help them make outstanding achievements in their work, will managers have their own management achievements.

iii. suggestions for hotel work

hotels lack a spiritual hotel culture that can unite people. A nation has its own national culture, and a hotel also needs its own hotel culture. The construction of hotel culture is not dispensable, but necessary for the survival and development of hotels. When the hotel faces all kinds of challenges, it needs all the people in the hotel to work together and unite to overcome the difficulties.

Past successes and failures have become a thing of the past. We should not show off or grieve over them. Instead, we should adjust our mentality to meet future challenges and face the upcoming problems. There is a lot of knowledge to learn in life, and what we have learned now is far from enough, so we should be prepared for the next stage of internship, set out with a goal, and the hard work will pay off, sow the seeds, and we must have diligent cultivation and cultivation, so that we will have a bumper harvest.

I hope that managers can consider the interests of the hotel as well as the employees before making a decision. Only in this way can more employees support the decision. Finally, I would like to thank the hotel for providing such job opportunities and the leaders for their help. I wish the hotel can get better and better and earn more every year. Cashier Personal annual work summary Fan Wen (II)

21xx is a memorable year for me. As a cashier, I stick to my post, earnestly perform my duties and serve the past drivers wholeheartedly. During my internship, I received warm care and concern from the leaders and other comrades of the institute, and my colleagues all devoted themselves to teaching me charging knowledge and business skills, including various methods to deal with special problems. Each of them is patient, meticulous, kind and easy-going, which makes me feel warm, so I can learn easily. I have gradually mastered the business knowledge of charging and monitoring in expressway, and I feel deeply, which is mainly reflected in the following aspects:

1. Strengthen learning and improve my comprehensive quality

Through studying various laws and regulations related to charging in expressway and various charging policy documents issued by xx, I understand that to be a qualified employee in expressway, you must know the law, know the law and use it.

2. Pay attention to the on-the-job operation.

Learn the on-the-job operation by following the classes. Under the careful guidance of the old staff of the institute, after several shifts, I not only mastered the operation skills such as issuing cards at the entrance, collecting cards at the exit, collecting money, and making tickets, but also learned the tireless spirit of the old staff, and I want to get a point on the job.

being steady, accurate and fast, dealing with all kinds of special car problems is a comprehensive embodiment of one's own quality. Through the following study, the passing, helping and taking of the old toll collector, and through my careful observation, I gradually mastered the operations such as U-driving, J-driving, no truck, changing trucks, damaged cars, and breaking through the customs, as well as the handling procedures such as axle judgment error correction when weighing trucks. When dealing with problems, I should be sincere, patient and careful, and remember that any special operations must be recorded, and some must be reported to the monitoring room.

first, in terms of service: as a qualified toll collector, dealing directly with drivers, it can be said that the image of toll collector represents the image of the whole company, and packaging itself is equal to packaging company. Therefore, in the process of going to work, I always remind myself to maintain a good image, dress neatly, be sincere, use polite language and be proficient and fluent in business. These have enabled me to successfully complete all the work, and I have never had a quarrel or abuse with the driver, thus maintaining the company's good image brand.

second, in terms of business, as the old saying goes, "A threesome must learn from my teacher" and "be quick and eager to learn, and be ashamed to ask questions". In my daily work, I constantly learn from the work experience and lessons of leaders and old employees, be diligent, ask questions and practice more, so that my business level can be continuously improved and proficient, thus effectively controlling the error rate, which is also a powerful guarantee for my work to keep the error rate at zero during this period and greatly improve my work efficiency. I will always ask myself to persevere and do better.

Thirdly, in life, a great man once said, "A great man has two hearts: one is bleeding and the other is tolerant". Tolerance is strength, not weakness. Therefore, I always remind myself to keep a tolerant heart and learn to be tolerant and self-effacing. This has enabled me and my colleagues to live in harmony all the time, which is called a colleague's family. A happy life also provides a cheerful mood for work and a strong guarantee for image.

at work, I always abide by the laws and regulations of various countries and various rules and regulations of the company, and constantly strengthen my awareness of obeying the law in my daily life, so that I really become a toll collector who loves my job and does my duty. I smile at the driver at work, greet the driver with enthusiasm, and set up a good traffic window image.

I feel that drivers are all kinds, good and bad. Of course, there are many drivers who understand and support me. In my work, sometimes, I meet drivers full of grievances and complaints. Some even swear, and I can meet these drivers who are rude. I hold back and don't lose my temper. Instead, I explain it in polite language and resolve it with a kind smile, so that drivers can understand our work, so as to cooperate with our work and pay the fee smoothly.

I am well aware of the importance and urgency of building a clean and honest traffic administration, promoting the new concept of scientific development, harmonious development and clean development of traffic, and truly not leaving cars privately at work.

I always ask myself to guard against arrogance and rashness, constantly learn from old employees with an open mind, and constantly improve my business ability in combination with my own work practice, so that I can become a toll collector with relatively high theory, practice and comprehensive quality.

based on the goal of "doing a better job", I have developed a sense of innovation and successfully completed my work. I will make persistent efforts to do a better job in the future.

Time flies, time flies. In a blink of an eye, I have been working in xx toll station for one year. I have benefited a lot from this time, especially the meticulous guidance, education and care of the station leaders and squad leaders, which has continuously improved my business level, from unfamiliar and nervous to skilled and steady. These businesses have provided a solid foundation for my future work. Cashier Personal annual work summary Fan Wen (III) < P > My name is xx, and I am a new cashier in xx Store. Although I am a new employee, I have been working in the company for nearly three months. It's almost the end of the year in a blink of an eye. In the past few months, I have not only learned a lot of professional knowledge, but also learned interpersonal communication, especially how to communicate with customers. This is a great wealth for me, because I used to be a child who was not good at communication and did not like to communicate with others.

Maybe it's easy for everyone to register. The cashier is only responsible for the cashier, and other aspects don't need to be considered. I thought so at first, but later when I became a supermarket employee, I found that it was not as simple as I thought. We don't just register. Every morning we come to the store to clean up first, then have a meeting, and then start the day's work. At work, we are not just a cashier. We should sincerely serve customers when facing them, especially when they arrive at the cashier. We should always bring the most beautiful smile to customers, and polite expressions are even more essential in the process of communicating with customers. For example, "Hello, welcome", "Just a moment, please take it" and "Please take care and welcome to visit next time".

During these few short months at work, although I sometimes feel a little lost, I have had a lot of happiness, especially when I hear customers say that the little girl's attitude is really good. Also, every time I don't understand the question, the old staff will actively tell me what to do, which makes me particularly moved. In fact, we will encounter difficulties in whatever work we do, and it is inevitable that we will be somewhat frustrated, but as long as we can actively ask and study hard, I believe there is nothing wrong with it.

Although I haven't worked as a cashier for a long time, my technical level and professional quality still need to be improved, but I think as long as we study hard, we will certainly overcome the difficulties. More importantly, we should establish a good corporate image, because we not only represent ourselves, but also represent the image of the company. If you don't understand problems at work, you should actively consult and learn from old employees.

during this period of work, I think the service attitude towards customers is extremely important. As a member of the service industry, it is our requirement for ourselves to make customers satisfied. This requires us to keep a good mood at all times, treat every customer with enthusiasm and patience, and don't bring our own small emotions into our work, especially when customers are angry with you, we must sincerely explain to them with a smile. In the process of checkout, when the price of goods does not match the computer, we should inform the staff of the class and verify it in time, and then we should actively explain to the customers and ask them to wait patiently. Also, we must use the service of smiling. Smiling is the most charming expression. A person who smiles for nothing but gives a lot and knows how to smile at life will have a beautiful life.

We meet different guests every day, and different guests have different tempers. We should provide different services for different customers, because the unchanging purpose of this industry is "customer first". In the face of customers, always smile on your face, provide polite service, and let customers feel friendly. Even if we encounter some unpleasant things in the service work, if we still greet them with a smile, then there is no reason for unreasonable guests to lose their temper. The so-called "meet with a smile and let everything go", so that customers are happy and comfortable.

after work, I should also learn more professional knowledge about commodities and accounting. Although my business level is far from the actual requirements of my job, I believe that attitude determines everything. As long as I study hard with my heart, I will definitely overcome the difficulties and become an excellent cashier.

Although this is just a simple cashier, it is so insignificant to others, but it teaches people a lot of truth and improves our own quality. Constantly learn, constantly improve their moral cultivation, and constantly improve their service skills. "Only learning can constantly sharpen a person's character, improve moral cultivation and improve service skills. Even an ordinary cashier, as long as he keeps moving forward, can walk the sky we want! Cashier annual work summary Fan Wen (4) < P > I am a new employee who has just joined the company. Although I am a new employee, I have been working in the company for nearly two months. A long time has passed in a blink of an eye. During these two months, I had both joy and loss. I not only learned a lot of professional knowledge, but also learned the communication between people, which is very valuable to myself. At the same time, it is also a great progress that I have made.

Maybe xx's work is a very simple thing for everyone. The cashier is only responsible for the cashier, and other employees do their own jobs. It won't be difficult. I used to think so, too, but now it seems that when I became a mall employee myself, I didn't feel many of the difficulties, which were not as simple and easy as I thought. I want to say, in fact, I will encounter difficulties in any work, no.