Employee turnover, will inevitably lead to a lack of staff, the number of insufficient, one is recruitment, recruitment takes time,

shortage of people, the need for other employees to do more,

even if the recruitment of new people, the need for training, training takes time, the quality of training how to, need to verify.

These will inevitably lead to the instability of the quality of service,

And as the front office, the service industry, the customer needs an important factor is the quality of service,

Decline in the quality of service is bound to be more complaints from the guests, the guests complained more, which will inevitably lead to the reduction of business passengers.

So this is a systematic flaw in the company's management.

1, investigate the reasons for staff turnover, staff turnover, either salary is not reasonable, or do not see hope,

Find the reasons for leaving, immediately develop solutions.

2, the loss of employees, but the work needs to be done, as soon as possible to require human resources recruitment and training, qualified

Immediately on the job, while strengthening the newcomer's counseling and guidance.

3, for the lack of employees, resulting in an increase in workload, on the one hand, to do ideological work, on the other hand, to increase the more dry part of the salary.

4, clear job responsibilities, clear service standards, counseling and training and checking and correcting errors, incentives in place to improve service quality.

5, once found that the guest complaints, immediately accordingly, to recover losses, while identifying the reasons for immediate rectification.

6, carry out service quality month activities, urge to improve service quality.

7, the marketing department in collaboration with the marketing activities, explaining the lack of service quality to the impact of customers, and how to improve the quality of service recently, to recover and develop new customers.

So, management is a system, the emergence of problems to take urgent countermeasures, and then analyze the causes, the development of long-term improvement measures, and constantly improve the quality of service, rely on word of mouth to win customers.