In case of the overlord clause, you can negotiate with the merchants, call the hotline 12315 or go to official website 12315 to defend your rights, lodge a complaint with the industry authorities set up by the operators, and bring a lawsuit to the court if infringement is involved.

1. Negotiate with the merchants

Communicate with the merchants about the legal issues of the "overlord clause", which can be solved by both parties through consultation. If negotiation is not possible, choose other channels to complain.

2. Call the 12315 hotline or go to 12315 official website Rights Protection

12315, which is the consumer complaint reporting hotline and the national Internet platform. Let's take official website's complaint as an example (it's very simple to follow official website's instructions).

Step 1: Log in to 12315 official website, click and select "I want to complain";

step 2: after reading the notice of complaint, click "agree";

3. Appeal to the industry authorities set up by the operator

This method has a high degree of resolution, and can be divided into health departments, inspection and quarantine departments, quality departments, industrial and commercial departments and construction departments according to different specific industries. The materials prepared are basically the same as 12315.

4. In case of infringement, you can bring a lawsuit to the court.

Extended information

Common overlord clauses

1. Catering:

1. It is forbidden to bring your own drinks.

2. Minimum consumption is set in private rooms.

3. Please use the coupon within the validity period, otherwise it will be invalid.

4. The cinema refuses to take out food.

5, disinfection tableware charges.

6. collect the bottle opening fee.

2. Renting a house and buying a house:

1. Through channels other than this intermediary, the house-viewing behavior is invalid.

2. The signature of the owner, the customer and their close relatives, friends and colleagues shall be deemed as my signature.

3. If you don't pay the decoration deposit, you won't give the key.

4. The property management company has the right to cut off water and electricity for the tenants who are in arrears with the property management fee for more than six months.

5. If the property management fee is delayed, a late payment fee of 3% of the payable fee will be added daily.

3. Mobile phone category:

1. Refurbished parts are available for maintenance, and the ownership of old parts is determined by the repairer.

2. If the maintenance causes damage, only the maintenance cost of the consumer will be compensated.

3. If the transportation is damaged, the maintenance fee cannot be exempted.

4. Failure to pick up the machine within the time limit is regarded as the consumer giving up the ownership.

5. Define the scope of responsibility of the repairer.