The following aspects can be referenced:

Why did you choose the hotel industry?

This interview question is for you to answer your knowledge about hotels. If you don't know this industry, you will choose this industry? And your cognition more or less reflects the clarity of your mind when making a choice.

interview answer: the hotel is a comprehensive place that can best reflect personalized and humanized services. It requires not only certain functional skills, but also a proper attitude towards people and things. I think I will exercise myself more in the hotel industry.

what are your advantages in applying for this position?

interview answer: I majored in hotel management, and my last work experience made me suitable for this job; In addition, I am cheerful and like to deal with people, and my communication skills are good, which can help me a lot in my work.

Briefly describe your job responsibilities in your last hotel

Interview answer: My job is a shift system, working 12 hours a day. My main job in the morning is to handle C/O procedures and corresponding services. At noon, I need to make a report of the day and check the cashier amount; C/I formalities will be started in the afternoon, and all kinds of complaints and demands of guests will be dealt with during this period. In the evening, I work as the night shift manager to handle the night affairs of the apartment. In addition, the night audit work at the front desk should be completed: checking the number of rooms, the collection of deposits and so on.

how do you handle guest complaints?

interview answer: when a guest complains, first apologize to the guest, then listen patiently to understand the situation. If it is a mistake in the work of the apartment, make corresponding compensation after apologizing to the guest. For complex problems, we should slow down the guests' excessive mentality, don't make a statement immediately, and report to the superior leaders before giving them an answer.

what is your career goal in choosing the hotel industry?

hint: the examiner wants to know what kind of development plan you have in the hotel. To what extent do you want to optimize yourself? Don't say something empty, which is not true because it is in those books.

interview answer: I think my language communication skills are still lacking. I want to overcome myself, improve my ability and make up for my shortcomings. Of course, my wish is to be a qualified front office manager, and I will work hard in this direction.