Time is passing, never stop, a period of time has come to an end, looking back on the past work, doubly fulfilling, harvest a lot, it is time to summarize the past achievements in the work summary. I believe that many friends do not know how to write a work summary, the following is my collation of the front desk supervisor succinct work summary (generic 6), for reference only, let's take a look at it.
Front desk supervisor concise work summary 1The hotel part of the equipment and facilities were renewed and renovated, deserted for many years on the third floor after renovation business, to make up for the vacancies of the hotel entertainment projects, so that the hotel's service projects are more complete for the guest room odor, by opening the windows to ventilate the room to get the fundamental solution, at the same time on the guest room old TV updated ... ..., all these bring vitality and hope to the hotel. The updating of the hotel equipment, the improvement of the service items and the further improvement of the staff's service standard make the XX Hotel achieve the second best result ever in the star review in the year of XX, which makes the XX Hotel have a high reputation in the hotel industry. All these are the effective management of the store-level leadership and the efforts of the hotel staff in all departments are inseparable. So the hotel pays more attention to the spiritual civilization construction of the staff, to create a good living space for the staff, the hotel's laundry room into a spacious staff restaurant and staff activities in the dual-use room, and add billiards, ping-pong tables, chess and other entertainment projects, and many times to carry out the various competitions, namely, to enhance the staff's physical fitness and enriched the spare time of the staff, the hotel will also be solar hot water installation to the staff dormitory, solving the problem of staff bathing in the winter. The hotel also installed solar hot water to the staff dormitory, solving the problem of staff bathing in winter. All of these employees can only through serious work to return to the hotel. This year, the Front Office Department in the case of constant replacement of personnel, all employees are still able to overcome the difficulties, unity and enterprise, the successful completion of the hotel to the reception of the task, the whole year *** reception of the vip group of four, the meeting countless times, in the whole process of hospitality by the guests of the praise of the Front Office Department in the past year to do the following work:
a, strengthen business training, improve staff quality
Second, to instill in the staff "open source, increase revenue and expenditure" awareness, control costs
"Open source, increase revenue and expenditure" is the pursuit of each enterprise, the Front Office Department Employees actively respond to the hotel's call to carry out savings, cost-saving activities, control costs. In order to save money, the Front Office Department to buy their own plastic baskets to contain the team's keys, reducing the use of key bags and room cards, to the hotel to save money (the original, regardless of whether it is a team or casual guests, each room must fill out the room card and the use of the key bag, through the team room does not use the room card and the key bag, a great saving of money, room card 0.18 yuan / piece, key bag 0.10 yuan / one, every day the team room are 100 or more, a year can save a large sum of money); business center with expired statements to print draft paper; urge the staff of the accommodation to save water and electricity; control of office supplies, use every piece of paper, every pen. Through these controls, the hotel revenue generation for the Front Office Department should make a contribution.
Third, strengthen the staff's sales awareness and sales skills, improve occupancy
Front Office Department according to the market situation, and actively promote the sale of loose rooms, this year the hotel launched a series of guest room promotions such as: fan room, points card, vouchers, $1,000 card and other promotional activities, the receptionist in the hotel at the same time as preferential policies according to the market situation and the day of the occupancy of the hotel. Market conditions and the day of the check-in situation to flexibly grasp the room rate, the front desk of the bulk of the guests has increased significantly, the occupancy rate has increased, emphasizing the receptionist: "as long as the guests to the front desk, we have to do everything possible to let the guests to live down," the purpose of the fight for more occupancy rate.
Four, focus on the coordination between the departments
The hotel is like a big family, departments and departments in the work of the friction will inevitably occur, the coordination of the work of the good and bad will be greatly affected. Front office is the entire hotel's central department, it has a close working relationship with the catering, sales, rooms and other departments, such as problems, we can take the initiative and the department to coordinate and solve the problem, to avoid the deterioration of the matter, because everyone's *** with the same purpose is for the hotel, not to solve and deal with the hotel will bring a certain negative impact.
V. Strengthen the management of all kinds of reports and customs data
The front desk in accordance with the provisions of the Public Security Bureau of each guest check-in registration, and input into the computer, the foreign guests of the information through the hotel's customs clearance system in a timely manner to the National Security Bureau of the Exit-Entry Administration Section for customs clearance, and conscientiously carry out the Public Security Bureau of the notification issued by each guest valuables reminders. The hotel will earnestly implement the notice issued by the Public Security Bureau, and remind each guest to deposit his/her valuables. All the reports and data of the Front Office Department are assigned to a special person, and the reports are categorized and filed and reported monthly. Two xxx year room income and two xxx year room income comparison, housing rate increased by 9.46%, but the income has decreased by 240223.07 yuan, mainly because of the vicious competition between the hotel industry led to the average room price reduction, occupancy rate increased but the income decreased phenomenon, the guest room brief table attached.
Achievements are gratifying, but not where we are also y aware of and appreciate:
1, the lack of flexibility and initiative in the service;
2, the aging of the switchboard equipment caused by the line is not good, and often cause guests to complain;
3, the individual new employees are not proficient in the operation of this work;
4, the aging of the business center copier, copier effect is not good, affecting the guest complaints;
4, the business center copiers. 3477.9 13 3490.9
Typing 2549.5 1031 3580.5 12 3592.5
Fax 3931.2 668.8 4600 10206.1 14806.1
City 2466 2.8 2468.8 1.1 2469.9
Long distance 2648 3.4 2651.4 2.1 2469.9
Total amount of internal signature waivers 3.4 2651.4 2.2 2653.6
Other income 54 54 54 54
Total 14461.6 2371 16832.6 10234.4 27067
According to the hotel to the sales department set a new sales targets and tasks, two xxx years for the front office department is an important year, in order to cooperate with the sales department to complete the task, here is the development of xxx years of the sales department. In order to cooperate with the sales department to complete the task, specially formulated xx year work plan:
1, continue to strengthen the training, improve the comprehensive quality of staff, improve the quality of service;
2, stabilize the staff team, reduce staff mobility;
3, "hardware" aging "software
The new year has begun, the front office staff will be a new spirit and practical action to provide guests with the best quality service, the implementation of "guests first, service first" purpose.
Front desk supervisor succinct work summary 2Time past year, in the hotel front desk supervisor position and did a year, can be really fast. This year, the management of the work of the front desk, with all the front desk staff to stick together in the front of the hotel, for the good development of the hotel to do their duties. The following is a summary of the work I do:
First, to strengthen the staff's business training
Smile service as the basis for the training of the skills of service. Do the front desk staff, it is necessary to have quality service, to make the customers who come to the hotel are satisfied, in order to do up the results for the hotel. Front desk is the lintel of the entire hotel, service is the first to do well. Therefore, this year, every month, the staff will be one or two business training, training all staff service skills, so that each employee in the work of a better show. In accordance with the training program, after the training, but also on its assessment, incentives to do a good job of staff, to encourage poor performance, as far as possible, the business skills of everyone to develop up, near the end of the year, we have a year of training has had a very good effect in the front of the staff are able to give customers satisfied with the service.
Second, to strengthen the construction of the staff team
A year, I strive to do a good job of reception and booking of the front desk, through the reasonable arrangement of the staff, so that the staff in their respective roles. One or two meetings a week, three collective meetings in a month, to bring everyone together to summarize and reflect on their work. Through the meeting on the work of their own a reflection and put forward the problem, so that the team gradually grow up, unite all the people in this area of the front desk all do a good job. In this year, because the hotel traffic is relatively high, so our front desk staff is often in overtime. This year through the front desk of all the staff's hard work and serious attitude, we have completed the hotel's reception and room booking work.
Third, the work is not enough
1, reception service is not good enough
This stems from the training did not pay attention to this aspect of the etiquette of the staff in the reception of the customer, there are a lot of etiquette is not good, and therefore the quality of the reception service is bad.
2, discipline management is not strict
Because they are busy with other work, so the management of the discipline of the staff to work is not very strict, resulting in some of them to work is not serious, there are three days of fishing and three days of sunshine situation, and then there is no timely reception of the customer, which affects the effect of customer service.
In the new year, I will certainly strengthen the management of everyone, and strive to focus on all aspects of the work of the front desk, to achieve unified management, for the hotel to receive more customers, to improve the hotel's passenger flow. In the coming year, I will also put forward higher requirements for their own work, so that they can make a contribution to the development of the hotel more exciting.
Front desk supervisor concise work summary 3I was just promoted to the first half of this year to the supervisor, in fact, the position of the change has brought me a lot of pressure. In a flash, this year this year and so inadvertently on the past. For this job, I have done my best and responsibility. Although this year's work did not do a very beautiful, but I think this year is a good foundation, next year's work will be more smooth on this foundation. The following I did a summary of their work this year:
First, lead by example, and strive to learn
This year, I have just risen to the front desk supervisor position, in the pressure is certainly some of them. The first half of the main or a process of familiarization and mastery, for each just promoted people, the most important thing is to stabilize themselves, not too proud to float up. This time in charge of this position, I have always maintained a very low-profile attitude, and colleagues like before as a group, unite our small team. But in the middle of this also more things, that is, I have a different understanding of management, first of all, I think we should first go to improve their own, which is for me as well as for each front desk employees are so, we represent the face of the company, so our image is very important, and I as a leader, should also be the first to lead, first to make some achievements.
Second, the management team, unity and cooperation
The second half of the management of the team is the management of some significant achievements, our hotel industry, the front desk is very important. I have been working in the hotel for almost five years, in fact, experience is still very rich. But just into the management of the work, there are still some parts do not have a good grasp of. In this year, I keep trying, keep learning, and finally with my own understanding and hard work, we built up this team. I realize that as the director of the front desk, want to reach **** knowledge with colleagues, it is necessary to communicate with them more, more and more contact with them, do not put themselves high up, as if the work of the front desk are their business, which is the core of the impact of teamwork. In addition to good management of their own, but also to build up their own team, which will make this job more smooth progress.
Third, continuous training, enhance the collective
This year, I organized a number of training, training content is also about the work of the front desk of the most core of the content. One of the most impressive is to do etiquette training, in fact, many colleagues in this regard are doing very well. I did not notice before, until this training, I realized that in fact, colleagues have many departments do better than me, this is all I should go to learn. I stand in this position, naturally have their own advantages, but no matter in which capacity, I should be low key to learn, so that the road to the future will be more open!
Front desk supervisor concise work summary 4Unconsciously this year's front desk supervisor work has been successfully completed, to be able to contribute to the development of the hotel through the completion of this work so that I feel honored, because this is an important year of development of the hotel and thus allow me to devote a lot of effort, in addition to the management of the front desk staff will also be in the work of strict requirements for their own, but the review of the work that has been completed! Front desk supervisor let me realize that I have many deficiencies, now the hotel front desk supervisor of this year's work is briefly summarized.
Do a good job on the front desk area of the inspection work so as to urge employees to fulfill their duties, the completion of the front desk work is very important to the development of the hotel naturally can not afford any negligence, so I strengthened in this regard to get the supervision and require employees to do a good job of the front work, at least in the front of the work did not do a good job. When they are able to correct in a timely manner, for the staff can not do the Lord's case will assist each other to complete the work, in short, to have strict requirements in the work of the front desk to be able to enhance the overall quality of the accumulation of experience, every week I will also convene a regular meeting and let the staff to explore the front desk work problems encountered in the case of brainstorming employees in the work of the existence of the doubts can be well resolved.
Seriously start the customer reception work and make a good registration of the reservation, I understand that the reception work is the main responsibility of the front desk staff, so whether the customer comes to do business or through the phone or the network, I will do a good job of strict registration so as to help each other to do business in the process at the same time will require customers to show proof of identity documents, I can do a good job of this work also means that I can give customers the opportunity to do the work. Work also means that I can give customers a good experience, even if the work has been completed by the front desk will also be to reflect on whether there are shortcomings, because I attach great importance to the cause of this year's front desk work can be better completed.
Focus on improving efficiency in order to handle the business can make customers feel satisfied, because some customers for check-in or check-out time is relatively close to the reason, so in the hotel is busy when the phenomenon of queuing, and I am also committed to improving efficiency and hope to be able to solve the customer's problems as soon as possible, if it is because of a long time waiting for customers to hotel service dissatisfaction, it is not worth it. If a long wait leads to customer dissatisfaction with the hotel's service is not worth the loss, and I have always been strict standards for themselves and hope to do a better job in the work, so that I can also use this to spur themselves and the completion of the work of the front desk to put forward new requirements.
With the completion of the work of the front desk supervisor means that I have accumulated a lot of experience, so next year I will continue to do a good job at the front desk and work hard for the development of the hotel, and I hope to be recognized by the leadership through the good performance of the front desk work.
Front desk supervisor succinct work summary 5I. Summarize the work of 20XX, because the front desk receptionist's expertise is not professional and extensive enough, the service details are lacking, in contact with the customer, they are sometimes unable to provide the services needed by the customer, and even let the customer produce a sense of distrust. Therefore, we need to continue to strengthen the professional knowledge training of receptionists and mechanics, improve business skills, strengthen the technical level; in the service process, service personnel should do to think differently, for the sake of the customer, to provide customers with real services, and put forward constructive suggestions to the customer, so that our services can make customers more satisfied.
Second, in the past, our after-sales due to the front desk and workshop standards of the process is not very in place, and the staff face the work is not very careful, resulting in a number of avoidable details of the work on the mistakes, so in 20XX we need to enhance the management staff, workers on the work of the sense of responsibility, so that the staff to know the status of the current business and the future of the plan, and the market and the future trend, so that they realize that their stable work and income company's responsibility, the company will be able to provide the best service. Their own stable work and income of the company's corporate development is directly linked, thus making the staff from passive to active. From the point of view of the current service industry, the company wants long-term stable development, service is the most important. Front desk reception is GAC Honda after-sales external window, receptionist's every move, on behalf of the image of GAC Honda after-sales department, so we must be GAC Honda after-sales department and even set up a good image of the enterprise, in the minds of customers to be recognized, so that we can continue to develop and grow down the enterprise.
Third, price rationalization, the price of high and low is also one of the important factors that influence the customer into the factory, and provide customers with better service and reasonable price, and always from the customer's point of view to develop a reasonable maintenance program, so as to save money for the customer, and then beyond the customer expectations.
Fourth, strengthen the 5S management, adhere to the regular maintenance of machinery and equipment, timely detection of damage or inability to operate the equipment and repair, so as to improve the overall operational efficiency of the workshop and reduce costs.
Fifth, in the face of GAC Honda's open and secret inspection of our company, we should strive to build a top and bottom of the unity, harmony and cohesion of the team. When things go wrong, we must all think together and work together, we *** with the idea, take measures to solve problems and get through the difficulties.
Finally, please rest assured that the company's leaders, GAC Honda after-sales department will ensure that the work of the year's task, and strive to over-complete the work of the company's tasks in 20XX.
Front desk supervisor succinct work summary 6
In the past year, in the hospital leadership, departmental leadership and colleagues care and help, I successfully completed the work, in the ideological awareness has been further improved. Now will be a year of thought and work as a summary of the work as follows:
First, ideological and political performance, moral qualities and professional ethics
able to conscientiously implement the basic line policy, through newspapers, magazines, books and actively learn political theory; abide by the law, and conscientiously study the knowledge of the law; love and dedication to their jobs, a strong sense of responsibility and dedication, and actively take the lead in the development of the country's economy, and the development of the country's economy. The company has a strong sense of responsibility and dedication, proactive and conscientious study of professional knowledge, a positive work attitude, conscientious and responsible.
Second, professional knowledge, work ability and specific work
I came to the college in June to work as the college administrative secretary, to assist the director of the office to do a good job.
The administrative work is trivial, but in order to do a good job, I am not afraid of trouble, to the leadership to ask for advice, to colleagues to learn, their own practice, in a very short period of time will be familiar with the work of the College, a clear work program, direction, improve the ability to work, in the specific work of the formation of a clear working ideas, to be able to carry out the work and skillfully and satisfactorily complete the work of this job. In this year, I in line with the work to do a better job of such a goal, to develop a sense of innovation, and actively and successfully completed the following duties:
(1) to assist the director of the Office of the various types of official documents to do a good job of registration, reporting, distribution and other work, and to the original did not have a specific organization of the documents organized by category into a well-labelled folder to provide access to the documents to the convenience of a great deal.
(2) did a good job of sending and receiving all kinds of letters, at the end of 2021 to assist the director of the Office of the smooth completion of the 2021 collection and subscription of newspapers and magazines. In order not to delay the college, the work of everyone, not afraid of hard work every day on time to pick up the letter to pick up the newspaper, the official letter, the letter in time to distribute to the departments and individuals.
(3) to assist the director of the office to do a good job of the college's financial work. The financial work is an important work of the college, need to be serious and responsible, correct attitude, clear mind. I seriously study all kinds of school financial system, clear thinking, categorization and organization of all kinds of accounts, and carefully registered, before the end of the year to complete the college xx year office supplies, business trips, reception, meetings, teaching materials, low-value consumables, and other types of accounts of reimbursement work. The financial work of the college is further improved and standardized, I will continue to work in the new year to do a better job.
(4) do a good job of management of the official seal. The use of the official seal to do a good job of detailed registration, strict implementation of the College seal management regulations, do not abuse the official seal, do not do illegal things.
(5) do a good job of office supplies management. Do a good job in the office supplies registration, according to the needs of the issued, so as not to waste, on time inventory, in order to be able to timely replenishment of office supplies, to meet the needs of everyone's work.
(6) conscientiously, on time, efficiently do the college leadership and the director of the office of the other work assigned. In order to the smooth progress of the work of the College and the coordination of work between departments, in addition to doing my job, I also actively cooperate with other colleagues to do a good job.
Third, the work attitude and diligence and dedication
love their own work, can correctly and seriously treat every job, work, work commitment, enthusiastic for the service, seriously abide by the labor discipline, to ensure that on time attendance, attendance rate is high, there is no leave phenomenon throughout the year, the effective use of working time, adhere to the position, the need to work overtime To complete the work on time to work overtime to ensure that the work can be completed on time.
Fourth, the quality of work achievements, benefits and contributions
Before carrying out the work of a good personal work plan, there is a primary and secondary successive and timely completion of the work, to achieve the desired results, quality and quantity of work, high efficiency, while learning a lot of things in the work, but also exercise their own, after unremitting efforts. So that the level of work has made great progress, creating a new situation of work, for the College and the departmental work has made due contribution.
Summarize the work of the year, although there is a certain progress and achievements, but there are still shortcomings in some areas.
For example, creative work ideas are not a lot of individual work is not perfect, which is to be improved in the future work of the administrative front office year-end summary work summary. In the new year, I will seriously study the policies and regulations, and strive to make the ideological awareness and work efficiency comprehensively into a new level for the development of the College to make greater and greater contributions.