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How to Improve the Service Quality of Wedding Banquet in Star Hotels

as a high-star hotel, in addition to providing services according to the general principles of traditional wedding banquets (namely, the number of dishes is even, the names of dishes are auspicious, and the selection of dishes is heavy on customs), we should also mobilize the resource advantages of high-star hotels, write articles at "personalized" wedding banquets, and build our own brands, so as to win customers' praise and reflect the true meaning of high-star services.

For example, when Taiwan Province Taichung Tonghao Hotel held a wedding banquet for Taiwan Province baseball player Zhang Zhihao, it skillfully used the names of baseball teams, newcomers and baseball terms to name dishes, and won the reputation of "the wedding of the century in baseball". In addition, high-star hotels should rely on the advantages of abundant culinary talents, make great efforts to study China's traditional dishes, dig deep into the marriage customs culture, and pay attention to combining modern food fashion to continuously inject new elements into the design of dishes. 2) Arrangement of occasions High-star hotels have become an excellent place for countless new couples to harvest love and open a new chapter in their lives because of their spacious banquet hall, high-grade and exquisite indoor facilities and star-rated service of service personnel. How to make the wedding scene layout highlight the wedding theme and create a festive atmosphere is the key link to win the "full house". When the entrance ceremony, flower offering and cup tower are gradually added to the standardized procedures of hotel wedding banquets, how to make these services more "popular" is a problem that hotels need to further consider. 3) Set up a high-quality wedding butler Many high-star hotels have set up a wedding department or set up a "wedding butler" position to share the booming wedding market, providing organizers with more professional wedding environment layout, wedding process organization and other services. To provide more professional services, we should work hard on how to reduce customer costs, improve comprehensive service quality and cultivate core competitiveness. For example, the cost of flower decoration has a lot of room for improvement. This input cost is high and the value is reflected in a short time. Therefore, how to use flowers in a way that can not only improve the grade, but also highlight the key points, reduce the cost and investment, requires the wisdom and technology of professionals. Such wedding service is so meticulous and humanized, and only in high-star hotels can it be of such high quality.

second, expand the extension of "wedding banquet" products. High-star hotels can make use of existing service providers, such as luxury rooms, recreational facilities and Chinese and Western restaurants, to provide new couples with preferential items full of human feelings. Such as free parking spaces, free use of recreational facilities, free luxury wedding rooms and breakfast the next day. Some will also send commemorative cakes on the first anniversary of the wedding. However, when many convenient free services are adopted, hotels must use the customer information they have to launch personalized wedding banquets. For example, the love story of the couple can be imitated and reproduced by real people in the form of short films, which can create a banquet climax, which is another great gift sent to the hearts of the couple. In a word, to make the whole process of the wedding banquet grand and unique, it needs the careful planning of the organizer.