Haidilao model can be copied, but the success of Haidilao can not be copied. The company's products and services can be imitated. Some catering companies are imitating or trying to imitate Haidilao's practice, but even if they copy this model, they can't be as popular as Haidilao.
Some people say Haidilao's service is shockingly toxic. For example, when a waiter sees a customer eating alone, he takes a doll and puts it across the table, which makes the customer look less lonely. For example, the waiter desperately tries to put the plate into the customer's bowl while talking about how he's putting the plate into the bowl while eating so little. I'm afraid this person's mother didn't send him to eat and talk with you. Stay with youLife talk about ideals. Haidilao's service is not enough to help you pay. Humans can't stop Haidilao.
Authorization. The waiters at Haidilao are authorized to offer any table for free. By the way, it's the waiter, not the manager, and it can't be without a dish or two. Never mind delivering food or stuff.
Treatment. Pay is more than just money. Most restaurants are crowded, but many of them have servers who live in the basement and eat in the store. Instead, Haidilao's employees have a special dormitory.
Sincerity. Haidilao is a strange business. As the catering industry's most commonly used assessment indicators, such as profit, profit margin, per capita consumption, turnover, turnover rate, etc., these indicators are not assessed. Zhang Yong said, "I don't want to use watermelon for guests because of profit assessment, the towel to wipe hands has holes, and the mop in the toilet has no hair."
Respect. Respect doesn't just come from treatment. It's not just about making their day. It's respecting every idea. Nowadays, many hotpot restaurants are copying eyeglass cloths, headbands, and plastic cell phone covers, one after the other, an idea that actually came from some waiter with no culture whatsoever.
Commitment. In management, it's called organizational commitment. There's a term called dowry at Seabrook. Any store manager who leaves a job and serves for more than a year or more can be given a dowry of 80,000 yuan, even if that person is poached by Little Sheep