1, efficiency index
Efficiency index refers to the ratio of input to output of an activity or service, which is used to measure the efficiency of operation and is also an important dimension of kpi assessment. Common efficiency indicators include conversion rate, gross profit margin and report time.
2. Effect index
Effect index refers to whether the service or activity can achieve the expected goal. This is the main body of kpi evaluation, which reflects the achievements made in the process of project implementation and is used to measure whether the service or activity achieves the expected effect. Common effect indicators are pass rate, satisfaction and average processing time.
3. Value indicators
Value index refers to the final result of kpi assessment and reflects the final value obtained in the process of project implementation. Common value indicators include revenue, profit, market share and customer satisfaction.
Advantages of kpi performance evaluation:
1, improve employee efficiency
The core of kpi performance appraisal is to set clear targets and indicators, so that employees can know what kind of results and effects they need to achieve, so as to concentrate more on their work and improve work efficiency. At the same time, kpi performance appraisal can also help enterprise managers find the problems and bottlenecks existing in employees' work and solve them in time, thus improving the work efficiency of the whole team.
2, stimulate the enthusiasm of employees
The targets and indicators of kpi performance appraisal are jointly set by enterprise managers and employees. Employees can participate in the process of setting goals, and they can realize their importance and role, thus stimulating their enthusiasm. In addition, the results of kpi performance appraisal are directly related to employee performance evaluation and reward, which is also an incentive mechanism.
Refer to the above content: Baidu Encyclopedia Efficiency Index
Refer to the above content: Baidu Encyclopedia ‐ Value Index