Although hotel managers and operators have a strong sense of service, they advocate "people-oriented" and "feel at home". However, due to the different hardware configuration of the hotel itself, there are more or less unsatisfactory places in the service to the guests, such as:

1. The waiter knocks on the door in the morning, cleans up, or asks if there is any laundry requirement, or others.

(because I don't know if the guest is in the room at this time).

2. The guest's service request can't be answered in time, and the service can be provided.

(There is no waiter on the floor, so waiters and guests can't meet).

3. The control equipment is troublesome and complicated to operate.

(bedside control panel, the handwriting is too small, which is inconvenient to use).

4. After the guest leaves the room, the temperature control mode is simple.

(The air-conditioning operation mode is simple. When the guest leaves the room, one is that the air-conditioning system in the room stops, and when the guest returns to the room, the room temperature cannot quickly return to the temperature suitable for the guest; Another air conditioning system keeps the state set by the guests, and the guests are not in the room for a long time, which wastes a lot of energy in the hotel.

5. Guests stay at the front desk for a long time when checking in and checking out.

(When you check in, it is better to have a reservation network. Although you can call the front desk in advance when you check out, few guests will use this function, so the hotel can't predict when the guests will check out).

6. The guest's belongings were stolen.

(Hotel safety is every guest's concern, but usually the perpetrators are familiar with the internal control of the hotel and are easy to get started).

7. The room is not soundproof. (In the past, there was a bedside control panel, and all the controlled lamps and equipment patching lines went to the bedside, so two back-to-back rooms were almost opened at the bedside).

8. There are too many waiters and the management can't reach everyone at each time.

9. The hotel wastes a lot of energy.

(The card is inserted in the guest room to get electricity in name only, and both paper and comb can get electricity. After the guest leaves the room, the electrical equipment in the guest room has not been disconnected, and there are hidden dangers).

The first six items mentioned above are the most unacceptable or disgusting ones for the guests, and also the biggest headache for the hotel.

At present, with the help of network and high-tech means, a product that can provide humanized service for guests and reduce the comprehensive operating cost of hotels-room service system is widely used.

it came into being according to the international popular trend of humanization, simplification and intelligence.

humanization: it refers to providing humanized service for guests. On the basis of meeting the most basic requirements of guests' comfort, safety and cleanliness, the hotel emphasizes the concept of "feel at home" to create a soft and simple lighting control for guests, and the room temperature is suitable and there is no noise. The guests' needs can be responded at the first time, and the guests can check the tourist information, shopping information, transportation information and supporting facilities in the hotel one by one in the room, so that the guests can always feel the careful and thoughtful services provided by the hotel.

simplification: it refers to the simplification of the operation of hotel facilities. Guests have different levels, nationalities and habits, so their facilities follow international practices as much as possible, use internationally common signs, characters and symbols, and have simple and convenient operation requirements.

intelligence: intelligent control is essential for modern hotels, and equipment needs intelligent control to make it run in the best state and at the lowest cost. Management is realized by intelligent means, avoiding human factors such as feelings, and service needs intelligence. Through intelligent control, it can work actively, overcome inertia, allocate personnel more reasonably, and finally achieve the goal of low-cost operation.

the room service system is composed of controllers from rooms, service centers, engineering departments and other workstations. It is a real-time control system, and the points controlled by the system in the room can be more or less. It is freely combined according to the hotel's star rating and positioning, and every hotel will have a most reasonable investment and income plan.