The labor cost of catering industry is a big problem that puzzles operators. Dining scenes such as restaurants involve many people, from ordering, placing orders, cooking and delivering meals. But at the peak of passenger flow, too few people will lead to slow eating and impatient customers; In the off-season of passenger flow, there are more shop assistants than customers, and too many people will lead to redundancy, and the expenditure income is out of proportion to the expenditure. Whether the staffing is reasonable or not will affect the revenue level of the restaurant.

In order to allocate human resources more flexibly and reduce the cost of employing people, many restaurants have introduced intelligent terminal equipment such as self-service ordering machine and scanning code ordering method. Self-service ordering machine and code scanning can save the clerk from ordering food, so that customers can order food quickly at any time without waiting for the clerk to place an order. The advantage of the self-service ordering machine is that for some groups who are not familiar with the operation of mobile phones or have no smart phones, the self-service ordering machine does not need too many thresholds, and the order can be placed immediately on the screen, what you see is what you get, and the order can be placed directly without authorizing personal information through the mobile phone, which is more friendly to all kinds of customers.

At the same time, some advanced self-service ordering machines can also support code scanning payment, face brushing payment and credit card payment at the same time, which is more diversified than mobile payment methods.

In addition, some smart restaurants have even introduced automatic food delivery robots, which can realize self-service food delivery, restaurant navigation and other functions, realize unmanned ordering and food delivery, save labor costs and make human resources deployment more flexible.

Some distribution robots can realize automatic distribution, automatic obstacle avoidance, face recognition, positioning navigation, voice interaction and other functions. They can be used not only as food delivery robots in restaurants, but also in hospitals, hotels and buildings.

The introduction of self-service ordering machines and intelligent food delivery robots in smart restaurants does not mean that all staff should be replaced across the board. The introduction of self-service ordering machines and intelligent food delivery robots in restaurants does not mean the transformation to unmanned restaurants, but only liberates some staff to complete other non-repetitive and complex links. The use of intelligent terminals, such as self-service ordering machines and intelligent food delivery robots, can make restaurants intelligently empowered in terms of income increase and expenditure reduction, customer experience, resource allocation, etc., and realize more optimized configuration of restaurants.