How to hold a pre-shift meeting

Holding a pre-shift meeting is an essential part of our hotel management and a very important link. It is related to all aspects of our work. Therefore, insisting on holding a good pre-class meeting can make our daily management more detailed and comprehensive, and improve the management level and quality. So how can restaurants hold a good pre-class meeting?

First, four links should be paid attention to to to ensure the quality of the pre-shift meeting.

1. Preparation before the meeting:

1-1. Prepare a special notebook for the pre-class meeting;

1-2. It is better to write an outline, make a good draft and prepare a short story or case, which will make the pre-class meeting lively and lively; ;

1-3. Criticizing employees should be investigated according to the evidence, and the ideological work of the employees concerned should be done well before the meeting;

2. Implementation in the meeting:

2-1. The requirements, rules, regulations and instructions of the superiors should be truthfully conveyed, and the requirements and standards for implementation should be clearly, thoroughly and concretely explained, so that every employee can clearly grasp them.

2-2. Correct the problems in the work in time, analyze the causes of the problems, put forward solutions and improvement measures, and resolutely implement them.

2-3, treat employees equally, and comment on the work instead of people. Give priority to praise and affirmation, and when making criticism, you should first affirm your achievements and then point out your shortcomings. From the point of view of helping employees, we can imply criticism by praising others. We should not only dare to speak, but also leave room for correction when we make mistakes.

3. Post-meeting record:

3-1. Analyze and evaluate the meeting.

3-2. On that day, the person in charge of the shift should keep the Minutes of the Pre-shift Meeting for the hotel or department to check at any time.

3-3. All personnel who are not on duty and did not attend the pre-shift meeting on that day must carefully read the Minutes of the Pre-shift Meeting and

sign for confirmation.

4. Implementation after the meeting:

4-1. Check and strictly monitor the implementation of the arrangement work on duty that day, and the arrangement work must be implemented.

4-2. Pay attention to the complacency of employees who are praised.

4-3. Pay attention to the improvement of employees who are criticized, and praise and encourage them in time. It is better to criticize and help some employees after the meeting.

4-4, check the implementation of the pre-shift meeting arrangement, make records, and talk about it at the later team meeting. What has been said must be implemented.

2. Form and content of the pre-shift meeting:

1. Moderator preparation: Each member of the team takes turns, and each employee takes turns to preside over the pre-shift meeting on that day. Learn once a day? Preparation work.

2. Preparation time of the host: 11 minutes before leaving work in the afternoon of the previous working day.

3. Implementation time of pre-shift meeting: 15~25 minutes.

4. Participants: all personnel on duty that day.

5. Theme of the pre-class meeting:

5-1. Learn once a day (time: 5 minutes)

5-2. Memories of yesterday (time: 3 minutes)

5-3. Summarize yesterday and forget yesterday. Start today (time: 5 minutes)

5-4, today's key tasks (time: 5 minutes)

5-5, give thanks for one minute (time: 1 minutes)

5-6, dance (time: 3 minutes)

5-7, shout slogans, high-five/shake hands (.

Third, the content and specific implementation steps of the pre-shift meeting:

1. Line up, check gfd and tidy up the clothes.

1-1, check whether the appearance, behavior and other aspects meet the requirements of the hotel and the post, and correct them immediately if they are found not to meet the requirements, with inspections and comments.

1-2. Check the implementation of the Code of Conduct for Employees, with emphasis on smiling, greeting and attention.

1-3. Adjust employees' mood, so that they can devote themselves to the work on duty that day in the best mental state. Observe employees' mental state and adjust employees' emotions, so that they can devote themselves to their work with full spirit.

the first procedure is to check the appearance, appearance, clothing and mental outlook of employees. Sloppy teams and messy clothes affect morale. At this time, the whole team should be loud and powerful. Employees tidy up their feelings, hold their heads high, and present a positive mental state.

The arrangement of teams can be diversified. Depending on the situation, they can be ranked, left and right, two rows face to face, and a small number of people can form a circle. Ranking or arrangement is easy for superiors to convey information to subordinates and cultivate morale. Face-to-face teams and circles are more conducive to discussion and communication.

2. point to point.

2-1 Purpose: Check attendance and make attendance records.

2-2 implementation methods and requirements: the targeted person steps out of the queue with his left foot, and his hands naturally droop to establish a positive posture. Loud voice back: hello! Then retreat to the team, with your right hand on top and your left hand in front of your abdomen, in a standing position.

　3、? Learn once a day?

3-1. Purpose:

① Make everyone in the team get a relaxed attitude and create a good working atmosphere before going to work;

② Stimulate learning enthusiasm. I have learned something before I officially go to work? I have made progress again, I have improved again, and my self-confidence has increased;

③ Exercise the language expression ability of team members.

3-2. Learning content:

A meaningful passage, current affairs of the country, or common knowledge of economics or life, or a five-minute speech; (The specific content will be worked out by myself)

3-3. Implementation methods and requirements: rotation system, and the designated person will prepare the next

day ten minutes before work on the previous working day? Learn every day? Content, time control within 5 minutes.

　4、? Memories of yesterday?

4-1. Purpose:

① Enhance the interaction among team members and actively share successful experiences and experiences at work;

② Make everyone have the courage to recognize their own shortcomings or mistakes and take responsibility;

4-2. Content: Tell the team what I felt most about the previous working day, share my own successful experience, and bravely tell the mistakes and lessons in my work and correct my determination.

4-3. Implementation methods and requirements: It shall be completed by the person randomly appointed by the host of the pre-shift meeting on the same day/shift, preferably by the members of the team

, and tell the most profound thing in their work in the previous working day, and the time shall be controlled within 3 minutes.

　5、? Summarize yesterday, forget yesterday and start today?

5-1. Purpose:

①? Summarize yesterday? The purpose is to let other members of the team know about their work progress, to supervise themselves and to overcome their laziness and inertia;

　② ? Forget yesterday? The purpose is to let yourself overcome complacency and make yourself always have the ability to challenge and scream;

　③ ? Start today? The purpose is to cultivate the planning of all members of the team;

④ Exercise the language expression ability of team members.

5-2. Contents:

①? Summarize yesterday, that is, summarize and explain the work completed and unfinished on the previous working day to all the team members;

　② ? Forget yesterday, forget the work that you have successfully completed, and prepare for the new challenge and start the next work;

　③ ? Start today to make a general plan for the day's work, and clarify the work ideas and priorities;

5-3. Implementation methods and requirements: each person shall take turns to speak in turn, mainly outlining the completion of his

key work in the previous working day and the key work that needs to be completed that day; ;