Do a good job of follow-up inspection.

Do a good job in performance appraisal

The following are for reference only:

When on duty, you must patrol all areas of the hotel as required, supervise all departments to work in accordance with the hotel's rules and regulations and working procedures, and promptly ask the duty supervisor of relevant departments to correct and improve the irregular service or service quality problems, and record these problems or phenomena in the duty log.

Assist the duty supervisor of each department to handle major complaints, and handle the authority and fine amount according to the situation. And record the events and processing results in the duty log.

Contact the front desk first after arriving at the post to ensure smooth communication.

Wear hotel uniform when on duty, and pay attention to gfd.

During the duty, you need to visit some regular customers to find out their requirements and opinions on hotel service quality, service facilities and service items, and record the information in the log.

Try not to drink alcoholic beverages before and during duty, and don't receive friends and relatives because of things other than work.

During the on-duty period, patrol the hotel's business premises at least six times, and record the patrol inspection in the log.

Don't leave the store for no reason. If it is really necessary to leave the store under special circumstances, it must be approved by the superior, and the relevant personnel or departments should be informed of the communication methods and the return time.

Task content

On behalf of the hotel, be fully responsible for the problems in hotel management and ensure the normal operation and management of the hotel. +

Handling of accidents. Duty work is an important link in uploading, publishing and transmitting information. Any problems and emergencies in the duty and reception tasks should be reported in time.

Handle guest complaints. When the guest complains during the duty, he should act cautiously, solve it with a realistic attitude, and record the results.

Patrol inspection. Strengthen the inspection of key parts and facilities of the hotel, such as floor, kitchen, hot water supply system, air conditioning, fire fighting, etc. Please take good care of this sign and cooperate with the security personnel to do a good job in the security of the business premises and pay attention to fire prevention.

Staff's audio service, gfd and etiquette norms have been corrected.

Check whether there is constant running water, constant light phenomenon and the sanitary situation in each area.

Duty record: when on duty, the matters, problems and patrol time handled during the duty should be recorded. The record is concise, focused, smooth and clear. All kinds of affairs entrusted by leaders should also be explained in the duty record. Report on duty at the meeting the next day and instruct relevant departments to rectify.

According to the procedures stipulated by the hotel, work related to guest's room rate/room change, checkout, discount, cash advance, check acceptance, etc.

Jointly investigate strange guests with the security department; Report and reduce the failure of hotel property management system.

Ensure that all operations of each business department are carried out in accordance with the company's accounting standards; All the work contents, operation procedures and software applications of the front desk service and catering cashier should be handled immediately if the software runs abnormally, and the superior leader should be reported in time, and measures should be taken to manually handle the bills to ensure that the accounts are clear and correct. Check whether any statements, bills and financial documents submitted to the head office by various business departments of the hotel that may appear in the night audit work are accurate;

Check the attendance discipline of night shift personnel (engineering, security, night shift, etc.). ), staff dormitory discipline and energy conservation, to ensure the safety of hotel property.

At the end of the work, write relevant records in detail and do a good job of handover, and hand over the duty book to the person in charge of the next shift. Special instructions should be given to key problems and problems solved in time.

All the work contents, operation procedures and software applications of the front desk service and catering cashier should be handled immediately if the software runs abnormally, and the superior leaders should be reported in time, and measures should be taken to manually handle the bills to ensure that the accounts are clear.