Question 2: What is the membership consultant is responsible for what the membership consultant is a service position, is a high-end club to the members of the most knowledgeable people, the current stage of the fitness club turnover of more than 50% from the membership consultant sales. Membership consultant's work includes attracting new members, pulling together the relationship between members, so it is necessary to have a cheerful personality. Open-minded people to do membership consultant, the most important thing is to give people a deep impression, a good membership consultant will always pay attention to the implementation of the fitness program, members of the lazy timely phone call to remind, if time permits in person, accompanied by the members of the exercise to encourage them. Speaking of which, some people may ask: how much money can they earn in a month by working like this? Is it more than a private black trainer? Most of the gym membership consultant's salary is the base salary + commission, directly linked to sales performance. Large fitness club membership consultants are divided into two categories: one is specialized in running outside, that is, door-to-door sales, and the second is to run inside, that is, waiting for rabbits, waiting for visitors to the door. Outside the field is generally more men, more hard, to face the wind and rain, sun and rain, but also to face the cold eyes of others and refused, but the commission is generally higher for 8% - 10%. And the infield is much easier, generally for women and other guests door-to-door - to receive guests, but the commission is lower in 5% - 6% fitness will be in order to improve sales performance of the number of infield far more than the infield, infield personnel less, but everyone is elite! And small clubs do not have so much staffing, generally 5.6 membership consultants into 2 groups, AB group weekly rotation of the field inside and outside, the company set a goal for each group, to achieve the goal of the excess prize, not reached only 80% of the target. No matter what kind of commission, membership consultant's base salary is very low, coupled with the fitness industry's slow. Peak season, coupled with the competition between the consultants, so the men and women sharpened their heads, racked their brains, and do everything possible to do card. Do it. Do it again! Make a list. Make a list. Do single again! So there is a membership consultant and black coach collusion with each other, inside and outside, cronyism. For example: a customer to visit a circle after the membership consultant in the conversation to persuade them to buy the more expensive own high commission 3-year card, and the customer is only willing to apply for a one-year card, at this time playing the role of the coach to play the enthusiastic out of its free subhealth test, through the test all the customer's physical condition is normal, but in order to make it do 3-year card, deliberately said that over the standard and not up to the standard, health said that the health of the unhealthy, no illnesses said that there are diseases! Even if 3 - 6 months can reach the standard, but also to say that 3 years to practice! Finally a sales technique, a professional knowledge bombardment, a song and a harmony, and finally succeeded in making this single! Of course, the membership consultant from her commission to the coach in a certain amount of labor, so that the company's performance improved teamwork ability is also enhanced, it is really two birds with one stone ah!
Problem three: membership consultant is what to do in the yoga studio, physical fitness club to introduce membership consultant this position, is forced by the demand of market competition. Membership consultant in the fitness club sales work is more widely used; in contrast, in the yoga pavilion, physical fitness club used in the relatively small, many operators think: membership consultant's role is not great, and will increase personnel costs. In fact, it is not, no matter you are an old store; or newly opened store, membership consultant is an indispensable position. From a certain extent, membership consultant is the sales process of the promoter, he is in the pre-sale, sale, after-sale are playing an important role.
As the first part of the sales process, the Membership Advisor is critical to the development of new resource customers and creates the first customer base for the store. Although there are many ways to form new customers, the invitation of the promoter is the most direct and simple way to do this.
Membership counselors should be listed as one of the four staffing levels in a yoga studio/club, usually two to four people, and for store operations, promotions are an important part of the day-to-day sales process.
Why enable the "membership consultant" position
1 For the newly opened stores, it should be said that many of the current yoga studio investors are not very sufficient funds, so the pre-sale before the opening and the opening of a period of time after the return of funds, is a very critical work, due to the role of the operator and the different division of labor, promotional work. Different division of labor, the promotion work should be handed over to the membership consultant to complete, at this stage, the membership consultant is also simply acting as a promoter's role.
2 has been open for more than 2 years Yoga studio / body club, new customers are naturally decreasing trend; has experienced yoga, or do not agree with the yoga customer day more, a variety of promotional tools for people familiar. Then at this stage, the role of membership consultants will be more obvious: the development of new promotional programs, maintenance of customer relations to prevent the loss of old customers. At this stage, many operators will think that the maintenance of customer relations and renewed card work with a yoga instructor can be, membership consultant is a simple promoter, in fact, not.
3 industry due to service problems caused by the existence of negative publicity and influence; this issue should be given enough attention to damage the image of the industry resolutely can not do, which requires our operators and membership consultants to a higher attitude to the practice, to promote our yoga culture, physical aesthetics and their own store culture.
4 now yoga studio / body club operation is different from other service industry operations, this point, from the membership consultant (promoter) the significance of this work can be reflected in the membership consultant (promoter), yoga / body services are different from beauty services, more like hairdressing, catering, hotels, as is a basic, mass consumption of services; Yoga studio / body services are more with the operation of the color of the culture, so the operation will be more difficult, more fragile, and more vulnerable. Therefore, the operation will be more difficult and fragile. Also reflects the necessity and importance of quality service.
Question 4: What is called membership consultant Membership consultant is a fitness or some of the class service floats a career, and we understand that the salesman is almost the same, the content of the work includes the development of new customers, maintenance of old customers, to improve the quality of the company's services.
Question 5: What does it mean to be a newborn membership fitness consultant home practices,
Question 6: What does it mean to be a membership consultant for a fitness center Sales Department duties and management system:
First, the work of
1, arrange for the guests to visit the club's facilities and introduce the course, to complete the admission procedures.
(Visitors need to cooperate with the customer service in the front desk to do a good job of registration, according to the characteristics and needs of members to guide members to choose the appropriate exercise and card types)
2, membership consultants must be familiar with the work of the club facilities, including the internal environment and the number of equipment brand, and the open types of exercises, the coach's expertise, the price of the card, the club's operation and development.
3, the work of the secondary school will push the coach and colleagues to develop a good mentality and habits, there are members to hire a personal trainer, to help the member to contact the recommended personal trainer.
4, keep in touch with the fitness and membership aspirants, and constantly according to the recorded information on the guest tracking service and telephone call back to further enthusiasm, a comprehensive introduction to improve the enthusiasm of visitors to join the club, and to understand the real needs of the visitors fitness purposes.
5, serious statistical member information, regular and uninterrupted members have been enrolled in the phone call back to ask about the training experience, the effect of exercise, opinions and requirements, through thoughtful and enthusiastic service, and ultimately achieve the member to renew the card to refer members of the purpose, while maximizing member satisfaction and make a detailed record in order to review and summarize.
6, to expand the market, do a good job of planning, out of the field of surprise publicity to promote enterprises and institutions to do card membership to participate in fitness.
7, through the implementation of a variety of marketing programs to achieve the effect of increasing the visibility of the club. So as to open up a wider range of marketing channels and marketing market
Second, the instrument should be neat
Commuting time must wear overalls, clothing must be kept neat and clean, their own mental outlook to maintain a good, male employees hair to play germanium mile, not allowed to stay long hair; female employees hair should be tied up, shall not be cloaked.
Third, the polite language of sales staff
Put an end to the department staff in the office and public **** place loud noise (such as: office shall not affect the sales department personnel phone business,) put an end to swearing, pay attention to their own image; field encounter members, must use polite language, the aisle meets the members must be courteous to go first,
Fourth, the sales staff must have certain The sales staff must have a certain fitness knowledge and understanding of the use of various fitness equipment exercise methods.
V. Sales staff should not go in and out of other departments or chat with their staff for no reason
VI. Inside visitors and reception
1. All visitors are received by the membership consultant in the field.
2. Membership consultants need to cooperate with the front desk to guide visitors to do registration.
3. Receive the infield visitors, membership consultants are not allowed to walk around the front desk, shall not affect the members in and out of the front desk, shall not be in the front of the loud noise, to ensure that the front desk normal work.
Seven, card system
1. All card types need to be signed by the manager to take effect.
2. Without the signature of the application shall not be allowed to privately sell concessions, low prices or gifts, to comply with the activities developed by the company's program and card system.
3. Membership consultant has the responsibility to explain to the new members of the club's relevant regulations and systems, and members to establish a good and friendly relationship.
4. It is strictly prohibited to rob a single, compete for a single, string a single, a single.
5. Cross the single, according to the service follow-up priority responsible for membership.
Eight, health maintenance
Office and public **** place to do clean and tidy.
Nine, the outfield community, market and office building exhibition industry has a plan
Membership consultant disciplinary actions and penalties
1, work to do things not related to work, such as playing chess, playing cards, watching TV, sleeping, Internet games, playing ball games and so on. The first 10 yuan / second 20 yuan.
2, do not comply with the club dress regulations, such as working time not wearing a work card, wearing slippers. The first verbal warning / the second 20 yuan.
3, not signing in and out of work on behalf of the signing in, late, early departure, tampering, off duty. The first 10 yuan / second 20 / third 50 yuan.
4, to the club or guests to show false documents, report false situation. The first 50 yuan / second penalty and dismissal.
5, it is strictly prohibited to grab a single, fight for a single, string single, spell a single, there are the above situation is verified and dealt with, malignant will be given the appropriate punishment confiscated.
6, for personal purposes to the guests overcharged or undercharged or without the approval of the manager agreed to privately sell concessions / low price / gift, etc., need to fill the corresponding balance and give a warning.
7, disclosure of company information, fighting and shaking in the club, due to personal reasons caused by the company's significant losses to the appropriate penalties and dismissal.
Rewards
Refer to the current "Salary" ... >>
Question 7: The main work of the membership consultant is about the management and service of the members. For example: health clubs or book clubs and other types of club membership consultant. Membership consultant is the company's marketing staff, but also assume the responsibility of communication between the company and the members. Many members only remember the membership counselor when they purchase or renew their cards, but they can also call their own membership counselor when they have a problem. If the membership spends most of its energy on developing new members and forgets its responsibility to the old members, it is actually a dereliction of duty, and Endurance should pay attention to this point. The communication between the membership and the members should be strengthened. Fitness Club Membership Marketing System Internal Training Course You will learn: How to persuade different types of customers to close the deal How to quickly increase the customer's desire to buy How to deal with customer objections How to deal with customer complaints How to enhance the team's power of action, cohesion, execution, How to have super communication skills How to have super persuasive words How to have the mouth to the money to the closing skills Course time: 9:00 am - 12:00 pm 13:00 pm -Afternoon: 13:00-16:00 Whether you are a lion or a gazelle, you must run. Whether you are a president or an employee, you must learn. Corporate training costs money, but not training costs more.
Question 8: Please ask the membership consultant is what to do reception introduction, pull the guests into the club card, not good to do, there are small club task set a high bad commission
Question 9: What is the meaning of membership? Membership consultant is about the management of members and the staff of the service.
For example: health clubs or reading clubs and other types of clubs membership counselor.
Do not need any special conditions to engage in this work
Question 10: Fitness club membership consultants often say *** r mbr what is the meaning of 5 points jumped and what can be done? Since the sales industry is actually the most important thing to exercise their own and to develop in the industry that suits them If you are interested and willing to go to the challenge of doing it in any line does not matter In fact, the sales of this line of work, the primary stage is very hard and need to invest a lot of their own time and energy only to work hard to do the success of the heart, you will be able to find their own real goals
Question 10: What does it mean to jump and do?