It is praised by Chinese and foreign guests for its "quiet environment, excellent service and excellent enjoyment". At the beginning of 2007, the hotel was completely renovated in terms of rooms, catering and entertainment, which reappeared the glory and dignity of the hotel. The hotel currently has lake view suites, luxury suites, lake view rooms, superior rooms and standard rooms, and the rooms are warm and comfortable. Hotel catering brings together global cuisines such as Cantonese cuisine, Chaozhou cuisine, Hakka cuisine, European and American cuisine, Japanese and Korean cuisine; Chinese restaurants, western restaurants and Japanese cuisine have elegant environment and strong cultural atmosphere, providing guests with a food culture that returns to nature, advocates health and cherishes life. The uniquely decorated Chinese and western restaurants and more than a dozen banquet halls with different styles are ideal places for holding various banquets and conferences. The hotel is located in the beautiful West Lake, adjacent to the commercial pedestrian street, with concentrated business circle and convenient transportation. It is an ideal choice for shopping, sightseeing and business activities. "Smile on your face and care in your heart" is the unchanging service concept of West Lake Hotel. All staff are willing to use their wisdom and sweat to create a warm home for the guests.