I'm Zhao Nan, the head waiter. In a blink of an eye, I have worked in Baiheng Business Hotel for more than a year. In July, according to the work arrangement of hotel leaders, I took the position of lobby foreman, mainly responsible for the daily work and management of restaurant lobby. I reviewed the work of 20 1 1, made a summary report, and briefly outlined the work prospect of 20 14.

First of all, in terms of services:

1, there are fifteen tables in the hall, which are divided into one, two, three and four areas, and the waiters in each area stare at four tables on average. * * * Seven employees, one has breakfast every day, one is on duty, one is mobile to help, and the rest are normally staffed.

1, etiquette and courtesy training, requires employees to use polite language and have a greeting voice when meeting guests, and apply etiquette and courtesy to their work, so that employees can supervise each other and make progress together.

2. Insist on checking gfd before class. Those who fail gfd can only go to work if they are qualified. Correct the problems found in gfd at work immediately, check the use of guest etiquette and let employees form good habits.

3. Strictly master the standing posture and service consciousness, improve the service efficiency, and rationally allocate the service personnel during the peak meal period. Motorized personnel are always ready to support busy areas, and other personnel perform their duties, clarify their respective work contents, and divide their work and cooperate.