Current location - Recipe Complete Network - Catering industry - 1 Food and Beverage Department Overview Reflections: the purpose of this course, through the course of study hope to learn what knowledge?
1 Food and Beverage Department Overview Reflections: the purpose of this course, through the course of study hope to learn what knowledge?
A, from the guest's point of view: so that guests feel that they have received attentive service, feel happy and satisfied with consumption. Not only that, good service will allow guests to give the restaurant free advertising, the source can be expanded.

Two, from the perspective of the staff:

1. Let the guests feel that they have learned to enhance their own value.

2. Improve the level of service and awareness of the waiter to better serve the hotel guests, so that the hotel level to enhance the strength of the stronger.

3. Better service can drive hotel consumption, staff income can be increased accordingly.