# Resume # Introduction Self-appraisal is an individual's self-summary of a period of time. Writing self-appraisal allows us to examine ourselves. The following is the self-appraisal of hotel front desk work, welcome to read!

1. Self-appraisal of hotel front desk work

The front desk is the first "window" of the hotel, and the quality of waiters directly reflects the service quality and management level of the hotel. As a desk attendant, I have to face a large number of guests every day, which has a great influence. Therefore, I should pay special attention to etiquette in my service work and leave a good impression on the guests.

As a desk attendant, I dress neatly, don't wear heavy make-up, don't wear expensive accessories, pay attention to personal hygiene, and avoid eating strongly irritating food before going to work. In the standing service, always full of spirit, smiling at the guests, active and enthusiastic. Have professionalism, and don't leave your job casually to do private affairs. I don't chat with others and ignore guests during working hours. In any case, don't argue with guests, use civilized and polite language, don't laugh at or satirize guests, don't use vulgar language and behave rudely.

I have a warm and sincere service attitude. When a guest complains about the service, I listen patiently, accept it sincerely, don't interrupt the guest's conversation, and even ignore it. I sincerely apologize to the guest and start to solve the problem immediately. Do treat all guests equally and serve them warmly.

I am always ready to answer questions. Answering questions is concise, accurate and articulate. If you are in charge of the location, service hours and facilities of the hotel, you don't have to answer the guests' inquiries with vague words such as "maybe", "maybe" and "probably". I am eager to be a good adviser to the guests when they ask questions. In addition to knowing and being familiar with our company, I am also familiar with other local service industries, such as tourist attractions, round-trip routes, means of transportation, shopping places and other relevant information, so as to provide services to guests at any time and avoid asking questions.

when the guests encounter difficulties, I try my best to help them, and never refuse for any reason, such as repairing large and small items on behalf of the guests. If I can't meet the requirements of the guests, I apologize to the guests in time for understanding, and I don't make up excuses at will and prevaricate. I will keep my word when I promise my guests, and I will not neglect or even forget.

when the guests leave the store, they come to the front desk to check out. I am enthusiastic and handle it quickly and accurately, so as not to delay the guests' time. Check the charges on the spot and settle the money face to face. Thank the guests after the checkout and welcome them to come again. Because I know the proper farewell words, which can impress the guests and attract them to come again.

2. Self-appraisal of the front desk of the hotel

This internship at the front desk of xx Hotel is a valuable practical activity for me to leave my classmates and school, and the front desk of the hotel is self-appraisal. It's not only a lot of feelings, but also a lot of benefits.

First of all, in terms of professional skills, under the strict teaching and supervision of the master, from being completely unfamiliar with the job responsibilities and contents at the beginning to gradually understanding, to being familiar with it, from reading "Operating Rules for Front Desk Service" to actual operation, from "behind the scenes" to "in front of the curtain", it is not only a manifestation of improving one's own skills, but also being responsible for the guests. Among them, all the old employees took pains to help me, and I sincerely thank you. Every time I receive a customer and answer a phone call, it is a new challenge for me. I don't have rich reception experience, and I'm not familiar with the business, so I obviously have the shortcomings of low work efficiency in practical operation, and the operation is a little stiff. I self-identify "Hotel Front Desk Self-Identification".

Secondly, what impressed me deeply was xx's corporate culture. Various types and levels of skills and hotel culture-related knowledge training showed me that an advancing enterprise is not only an incentive system, but also an opportunity for self-improvement. In addition, the salary system in Golden Bay is also one of the areas I am very interested in. Flexible scores and scores, plus bonuses, not only bind the salary to personal performance and development potential, but also fully consider the hotel's occupancy rate and business conditions. There is also a culture called "solving difficulties", that is, the ability to provide knowledge to help guests solve difficult problems. The "golden key" is typical, and it is also what I pay attention to in this internship. Satisfaction plus surprise, complete the impossible task.

From another point of view, xx Hotel is short of hardware facilities. It has been more than ten years since its opening. The rooms are slightly narrow and the facilities are aging. Although some rooms are newly renovated, it is difficult to change the pattern. I believe that only by providing better services to guests can we make up for the defects of hardware facilities. Furthermore, through the internship at the front desk, it is found that employees are very mobile, especially those from other places. Perhaps this is a common phenomenon in hotels, but this will inevitably lead to the loss of talents and waste of resources, which requires hotels to invest more time and energy to continuously cultivate new employees.

Through this short-term internship at the reception desk of xx Hotel, I have a more intuitive understanding of the operation process at the reception desk and realized the importance of management practice, laying a further foundation for future theoretical study. At the same time, during the internship, I also met many colleagues and friends, who also gave me great help and really thanked them.

3. Self-appraisal of hotel front desk work

The hotel front desk work I have completed in the past has greatly improved my comprehensive quality. After all, I attach great importance to this job and naturally don't want to disappoint the leaders because of my negligence. Moreover, the front desk position needs to be communicated with customers frequently so as not to make mistakes seriously. In order to overcome the difficulties in hotel front desk work, I should conduct self-appraisal of my recent performance.

ideologically, I attach importance to the service etiquette of the front desk staff so as to maintain the overall image of the hotel. I should know that the quality of service brings different feelings to customers, so I can't let them down. Therefore, I can learn the advanced deeds of hotel staff and do a good job in service etiquette. Both the front desk reception and the customer's questions and answers reflect the service level of hotel staff. Thanks to the accumulated experience in hotel work in the past, I can handle the doubts raised by customers skillfully. However, because customers pay more attention to the service ability of employees when they stay in the hotel, it is natural to pay attention to it, not only to reflect their professional ethics in hotel work, but also to satisfy customers. Moreover, I have a serious and responsible attitude, so that I can get the understanding of customers while dealing with hotel work.

In terms of work, I can keep in mind the instructions of the hotel leaders so as to perform the duties of the front desk staff. As a front desk staff, I naturally have to solve the doubts of hotel customers and make detailed registration. I should take it seriously whether I keep the spare keys or negotiate with customers by phone. After all, the front desk work pays more attention to the improvement of employees' own quality, so I can't slack off, so I always stick to my front desk position to handle the required business for customers. In addition, I also properly use the printing equipment in the front desk area to organize the required documents for the manager, and I will also take care of them every day before leaving

In my life, I have established a deep network of contacts in the front desk work through mutual assistance with my colleagues. After all, I can only go further in the development of the workplace by working together. In addition, I can be open-minded and eager to learn, so I have been recognized by my colleagues with a good attitude. Considering the direction of career promotion, I pay attention to communication with other departments in my recent work. At least if I am involved in all kinds of work, I can better adapt to the working environment of the hotel, and when I encounter difficulties in the front desk work, I can solve them better by empathy. Maybe there may be more challenges in the front desk work in the future, so it is natural to cultivate the ability to solve problems independently in advance.

4. Self-appraisal of hotel front desk work

Only one year before graduation, I wanted to go to work to sharpen my temper, so I found a hotel front desk job. Became a receptionist and got in touch with a real job.

there is a training period when you enter the hotel. I mainly learn some etiquette and the rules that the front desk work needs to follow. It didn't take long, that is, about five days. There were more than twenty people working together. After the internship, we were assigned to work in different areas. I was assigned to Hangzhou xx Hotel as a receptionist. Do some simple work.

The task of our front desk needs to answer customers politely, and at the same time, we should be able to solve some problems, such as arranging housing, contacting restaurants, etc. We need to know how to do some detailed things in our work. I am still very serious about this internship. Although I am only a small receptionist, I also know how heavy my current task is, so I have been studying.

Although I have been trained, I still need to exercise and study in my post, which tests each of us in all aspects. I also hope that I can do well in my post, but I have been scolded several times in my post, such as being scolded for my poor work, making mistakes, being punished, etc., which makes me feel pressure. I didn't expect a simple front desk job to be so difficult. I can't even do the basic work well.

Fortunately, I am a strong person who can withstand pressure. Because I have made many mistakes, I will bend my head and listen carefully every time, and then I will correct it in time. Maybe my work is not good, but it does not prevent me from studying hard. Only when you are ashamed and brave can you go higher. With more setbacks, I can continue to find my own problems and then solve them. After correcting them, I won't make any more mistakes.

I have a good attitude towards work, and my adaptability is also very strong. Even if I need to work overtime sometimes, I don't feel pressure, but I find it interesting. You can't shrink back from your work. As long as you have a solid foundation, you don't have to worry about not doing well in other places. To put it bluntly, work is one thing. I don't need to worry too much about my ability. I don't have high expectations for my first job. The goal needs to be in line with my own situation, and I can't blindly increase the difficulty for myself. Every time I improve a little, my ability will be stronger.

I'm quite happy about my work during this period, because I was praised, did a good job, made no mistakes, became an excellent employee in the hotel, and was very happy to be notified to become a regular employee. But I also know that I can achieve results because there is nothing wrong with the way I work, and I need to refuel, otherwise it will easily decline. As a bottom-level employee, I have to do more and work harder than others before I can improve faster. No matter what happens in the future, I will always have a positive attitude towards my work and resolutely complete my daily tasks. Do a good job at the front desk, don't let the leaders down, and don't let yourself regret it.

5. Self-appraisal of hotel front desk work

First of all, in terms of professional skills, under the strict instruction and supervision of the master, it is not only the improvement of one's own skills, but also the performance of being responsible for the guests, from completely unfamiliar with the job responsibilities and contents at the beginning to being familiar with them, from reading the Operation Standard of Front Desk Service to actual operation.

among them, all the old employees took pains to help me, and I sincerely thank you. Every time I receive a customer and answer a phone call, it is a new challenge for me. I don't have rich reception experience, and I'm not familiar with the business, so I obviously have the shortcomings of low work efficiency in practical operation, and my operation is a little stiff.

Secondly, what impressed me deeply was the corporate culture of Golden Bay. Various types and levels of skills and hotel culture-related knowledge training showed me that an advancing enterprise is not only an incentive system, but also an opportunity for self-improvement. In addition, the salary system in Golden Bay is also one of the areas I am very interested in. Flexible scores and scores, plus bonuses, not only bind the salary to personal performance and development potential, but also fully consider the hotel's occupancy rate and business conditions. There is also a culture called "solving difficulties", that is, the ability to provide knowledge to help guests solve difficult problems. The "golden key" is typical, and it is also what I pay attention to in this internship. Satisfaction plus surprise, complete the impossible task.

From another point of view, xx Hotel is short of hardware facilities. It has been more than ten years since its opening. The rooms are slightly narrow and the facilities are aging. Although some rooms are newly renovated, it is difficult to change the pattern. I believe that only by providing better services to guests can we make up for the defects of hardware facilities.

furthermore, through the internship at the front desk, it is found that employees are highly mobile, especially those from other places. Perhaps this is a common phenomenon in hotels, but it will inevitably lead to the brain drain and waste of resources, which requires hotels to invest more time and energy to continuously cultivate new employees.

Through this short-term internship at the front desk of Golden Bay Hotel, I can intuitively understand the operation process of the front desk, and also realize the importance of management practice, so as to further lay a foundation for future theoretical study. At the same time, during the internship, I also met many colleagues and friends.

6. Self-appraisal of hotel front desk work

I have been in the hotel for several days, and my work experience during this period has also enriched my life a lot. For example, some of my own progress and changes in these days have brought me some inspiration and thinking. Gradually, I began to have some ideas and ways about this job. Therefore, in the job of the front desk, I think I have been able to fully control it now.

After graduating last year, I have been stumbling in this society, and I have encountered many difficulties and things that are enough to beat myself up. At first, I was very disappointed and lost. It wasn't until I took a break later and remembered what I was suitable for, that I found that I had forgotten one part that I was best at, that is, communication. I have been a very lively person since I was a child, and I also like to communicate and chat with others. In this respect, I think I have some advantages, so after repeated thinking, I want to work as a hotel front desk. Because I majored in hotel management in my university, combined with my own factors, I think it is a very good choice to do the front desk work myself, so I am very grateful that the enterprise can give me such an opportunity and a platform to grow and progress. I am very grateful!

I have been studying hard since I entered the enterprise for half a year, especially in the first three months. I have squeezed out a lot of my time to study. I know that any job is not easy. At first, I thought that I should be successful in this job, but I didn't know until I entered it that it would be so simple to do a good job at the front desk. So it also tells me that without a correct attitude, we will miss many opportunities for growth. Therefore, during this period, I always told myself that I should sink my heart to learn and learn from it. It's not enough to do a good job. I still need to be close to perfection. This is my goal and the direction I will always work hard.

I am very grateful to my colleagues in our department during this time.