1. Those who abide by the rules and regulations of the department, perform well, and are not punished by the department in the month, will be notified and praised once.

2. The hotel and the department will be rewarded with 51-111 yuan if reasonable suggestions are put forward to benefit them.

3. Those who have professionalism, initiative in service, warm hospitality, courtesy and patience, and have been praised by the guests in writing for many times, will be rewarded with 51-111 yuan, and will be commended.

4. Those who are competent in their jobs and have outstanding service skills among employees will be awarded 21-81 yuan.

5. Others who meet the reward conditions will be rewarded according to the actual situation. 1. In case of any of the following circumstances, record a "slight fault" once and give an oral criticism and education:

When going to work, you are disheveled, don't wear your badge, and (don't wear it at the designated location) bring your personal handbag into the hotel business area.

When dyeing weird hair color, female employees don't wear long hair (it's not beautiful), and the forehead is covered with sea chaos and eyebrows, while male employees wear long hair and don't shave.

you don't use the staff passage to get to and from work, just walk through the lobby.

I am uneasy about setting the time and standing correctly to welcome guests, whispering when standing to welcome guests, scratching my head, playing with skirts and fingers, not saying hello to guests, and not seeing them off after dinner.

During business hours, chatting on posts, making loud noises, chasing and slapping, sneaking around, chewing gum, eating snacks, reading newspapers, taking a nap or meeting private guests.

the work or service is not effective enough to meet the basic standards of work.

spitting, littering with scraps of paper, cigarette butts and wastes, and smoking in business areas.

Do not keep the wardrobes, dormitories and public places clean and tidy.

Do not pay attention to saving equipment, water, electricity, matches, detergent and other low-value consumables, and do not take care of public property, tools and equipment.

failing to complete the sanitation and cleaning work within the specified time.

employees wear mobile phones and pagers when on duty (except for the needs of managers).

answer and make personal calls during working hours.

The above provisions are the most basic requirements for employees. Generally, behaviors that are unsightly and slightly affect others' work are classified as "slight negligence". Give verbal criticism and education to the first offender, and the education will be invalid, and 5 yuan will be fined for 2 times, and a fine of 11 yuan will be imposed for 3 times.

2. In any of the following circumstances, a "fault" will be recorded once, and a fine of RMB 11 will be imposed:

Termination of work without the approval of the leader, leaving the post without authorization or being late or leaving early.

drinking or getting drunk (except for work needs), playing cards, playing chess, and doing other personal affairs while on duty.

unauthorized use of the facilities and equipment of the hotel's guest service.

failed to arrange and complete the tasks assigned by the superior leaders in time.

dispose of items forgotten by guests without permission.

don't respect colleagues and superiors, and don't obey the work arrangement and scheduling of leaders.

the equipment and facilities in the responsibility area are damaged, lost, not reported in time or falsely reported.

making decisions without asking, exceeding the scope of authority, or making answers that have nothing to do with one's own duties, resulting in losses.

it is rare for someone else to ask for leave or call for leave (except in special circumstances).

51 yuan will be fined for absenteeism without reason.

work with emotion.

It is found that there are small pieces of garbage in the public area of the hotel, which can't be picked up and ignored.

during the cleaning and sanitation work, it is forbidden to sweep the garbage in this area into other people's sanitation areas, or intentionally spill the garbage through other people's sanitation areas, and it is a disciplinary phenomenon that affects other people's work.

during the non-business hours of the hotel, except the staff on duty, no employees are allowed to stay inside the hotel without approval, and they are not allowed to sleep in the business area.

Failure to return unopened cigarettes, alcohol and drinks to the guests in time.

eat and drink leftover food from customers in the room.

Any violation that seriously affects the work, hotel order and deceives superior leaders or has the nature of "disobeying" or "intentionally" belongs to the category of "negligence". Depending on the seriousness and frequency of violation, the management personnel have the right to punish the employees accordingly.

3. Those who have one of the following circumstances will be recorded as "serious negligence" and be laid off or immediately dismissed or expelled:

Those who have been absent from work for three times in the month without reason will be removed from the list.

tear up or alter the original documents and records, bills and use the paid bills to charge customers and deliberately charge them, so as to enrich themselves.

rude to customers and colleagues, with bad attitude, foul language and rude remarks.

divulging confidential hotel information (including hotel menus) to the outside world without permission.

Deliberately destroying or wasting hotel facilities, equipment and customers' finances.

those who steal hotel finance and spread indecent thoughts, if the circumstances are serious, shall bear criminal responsibility.

acts that seriously violate the hotel rules, endanger the image and interests of the hotel or neglect their duties, causing great economic losses to the hotel.

Gambling or gambling in disguised form, and other gambling activities.

unreasonably refused to accept the task, disobeyed the normal transfer of the hotel and remained unchanged after education.

sow discord, spread gossip, affect unity and disturb the peace of the hotel.

those who have violated the provisions in "negligence" for more than 3 times (including 3 times) and refuse to change after repeated instruction.

taking advantage of his position or taking advantage of the complicated situation of dining on the wrong floor and uniformly checking out the guests, opening more drinks, drinks and dishes without permission. Once found, or verified by the report, be dismissed.

any behavior that is dereliction of duty, bad moral quality or breaking the law and discipline, causing much ado about nothing, belongs to the category of "serious negligence".

4. Other classes. In the following cases, the management personnel shall be punished (economic punishment or laid-off punishment) after investigation and verification.

due to a service dispute, its responsibility is unknown, and it is complained by customers.

Beat others or fight with each other, get together to make trouble, incite and participate in the European fight.

At work, employees quarrel and dispute, which affects unity and normal work.

when handing over tableware, employees should count the number of tableware face to face to see if there is any damage, etc. If the number of tableware does not match and the tableware is damaged due to unclear handover or failure to teach, the receiving party shall bear the corresponding responsibilities.