First, the overall thinking of the work
The working idea and goal of 20xx are: "pay attention to one transformation, ensure two stabilities, complete three breakthroughs and realize four extensions".
(A) pay attention to "a change", that is, the change of business thinking.
20xx is the first year after the revision and implementation of the Property Management Regulations. The implementation of the new regulations not only puts forward a new development direction for the whole property management industry, but also puts forward a new guiding principle for our enterprise work. Therefore, on the basis of conscientiously implementing and understanding the spirit of Property Management Regulations, we should change the management thinking of the company from "quantity" to "quality", that is, from the expansion of strategic scale in the past to the pursuit of efficiency, so as to realize the sustainable development of the company.
(2) Ensure "two stabilities", that is, ensure the safety and stability of the company's various projects and the stability of the company's workforce.
The safe operation of the project is the key to the healthy and stable development of the company. Controlling and reducing all kinds of accidents and establishing a normal safety control mechanism are our primary tasks. In 20xx, we will still take safe operation as the top priority of all work, and actively take preventive measures to eliminate unsafe hidden dangers and ensure the stability of project operation.
Ensuring the stability of the company's personnel is the basis for us to achieve our work goals. The company's cultural accumulation for many years has created an excellent humanistic environment and talent cultivation and development atmosphere for xx Property. In the future, we will continue to carry forward, form a stable environment for talent training and growth, and create a mechanism for talent training, appointment and use with Anhua characteristics, so that employees who are interested in serving Anhua can develop and grow here.
(3) Complete "three breakthroughs", namely: First, there should be new breakthroughs in management; Second, there must be a new breakthrough in the employment mechanism; Third, there should be a new breakthrough in cost management;
Innovation is the eternal theme of the company's development, and breakthrough is the foundation of innovation. After more than ten years of development, xx Property has accumulated rich management experience. On this basis, innovation needs a breakthrough. Therefore, in 20xx, we should closely combine the company's development strategic needs and the new situation of the current property management industry, study our management work, employment mechanism and cost management, break through the existing model and realize new innovation.
(4) Realizing "four extensions": First, extending "refined" service to "zero defect management"; Second, business ability training extends to professional ability training; Third, facilities and equipment management extends to health management; Fourth, the company's scale expansion extends to the benefit goal.
1. According to the enterprise development goal of "standardization, proceduralization, standardization and informatization", in 20xx, we will further refine service links, improve service processes and standardize service behaviors, and extend the implemented "refined service" mode to "defect-free management" mode; Improve our service quality and service level.
2. Further strengthen the company's training. In 20xx, the company should speed up the training process of employees' professional quality on the basis of establishing and perfecting the scientific and systematic training management mechanism, and speed up the training of professional and technical personnel, especially electromechanical equipment and facilities professionals, so as to realize the extension of training to professional ability;
3. Based on the fact that the facilities and equipment management of our company is still in the basic maintenance state, in 20xx, the company will intensify the management and technical transformation of key equipment, gradually reduce and eliminate hidden dangers of equipment, improve the health level of equipment, ensure the safe operation with equipment health, and realize the healthy extension of facilities and equipment management;
4.20xx years, the company will continue to integrate resources, optimize the internal industrial structure of the company, pursue efficiency, correctly handle the relationship between scale and efficiency, reasonably expand the business scale of the enterprise, reasonably maintain the living space of the enterprise, and realize the extension to the efficiency goal.
Second, seven key tasks in 20xx
1. Take the service owner as the center, continuously improve the service quality, and promote the "zero defect" management of workflow through the implementation of "refined service".
2. Strengthen the construction and management of staff, pay special attention to education and training, continuously improve the comprehensive ability and management level of project managers, continuously improve the professional quality level of employees, and ensure the comprehensive quality of employees to meet the needs of the new situation.
3, based on safe operation, strengthen safety awareness, improve risk prevention ability and early warning ability, effectively control, reduce and eliminate all kinds of accidents.
4. Strengthen the maintenance, maintenance and reliability analysis of facilities and equipment, pay close attention to the management, transformation and improvement of equipment, improve the professional level of maintenance, and ensure the normal and healthy operation of facilities and equipment.
5. With the goal of deepening internal resources and integrating external markets, we will continue to do a good job in the allocation and adjustment of personnel structure, organizational structure and resources in order to improve work efficiency, work efficiency and work effectiveness.
6. Cultivate the staff's awareness of being prepared for danger in times of peace, deepen enterprise performance assessment and cost assessment, and constantly expand new ideas and new ways for enterprises to increase revenue and reduce expenditure, reduce staff and increase efficiency, and save energy and reduce consumption.
7. Continue to recover the overdue service fees, intensify litigation, and realize new income and income generation by reducing the loss of receivable funds.