You can go to the Health Bureau and the Industrial and Commercial Bureau to complain and report, and the relevant administrative units will impose fines or suspend business for rectification. If consumers find mice, flies or other foreign objects in the dishes, they can negotiate with the merchants to solve them. If the negotiation fails, it can be reported to the Consumers Association or the food hygiene supervision department in time, and call 1 10 for alarm solution.

How to claim for food poisoning in restaurants;

If food poisoning occurs in a restaurant, you can ask the merchant to pay compensation according to the fault and loss, and claim the corresponding medical expenses, hospitalization expenses, lost time and so on from the merchant for your actual loss. In addition, you can complain to the Consumer Protection Association, mainly asking for corresponding compensation. If a natural person, legal person or other organization engaged in business activities such as accommodation, catering, entertainment or other social activities fails to fulfill its security obligations within a reasonable range, causing personal injury to others, the obligee for compensation may require it to bear the corresponding liability for compensation.

Legal basis:

Law of the People's Republic of China on Protection of Consumer Rights and Interests

Article 7

Consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services. Consumers have the right to demand that the goods and services provided by business operators meet the requirements of protecting personal and property safety.

Article 18

Business operators shall ensure that the goods or services they provide meet the requirements of protecting personal and property safety. For goods and services that may endanger personal and property safety, consumers should be given a true explanation and a clear warning, and the methods of correctly using goods or receiving services and the methods of preventing harm should be explained and marked. Operators of hotels, shopping malls, restaurants, banks, airports, stations, ports, theaters and other places of business shall fulfill their obligations of safety protection for consumers.