1. Service consciousness: Service should obey any work arranged by hotel leaders before appealing, even if it is unreasonable. \x1d\2. Cooperation consciousness: Cooperate with hotel leaders, colleagues in this department and other departments. \x1d\3. Consciousness of innovation: constantly innovate and update in order to better improve business skills and create better benefits and honors for the hotel. \x1d\4. Service consciousness: Skilled in business skills, and instinctive to provide services for every guest who enters the hotel. \x1d\5. Advance consciousness: Before serving the guests, judge the guests' requirements according to their expressions, feelings and manners. \x1d\6. Guest consciousness: distinguish the host, the first guest and the second guest through observation. \x1d\7. Energy-saving awareness: I have an instinctive awareness of saving water, electricity and disposable consumables in the hotel. \x1d\8. Group consciousness: The hotel is a whole, and everything takes the hotel's profit as the priority, and it is hotel-centered, not self-centered. \x1d\9. Role awareness: recognize the role you play in your work and do your own job well. \x1d\11, initiative consciousness: All work should be active, positive and not passive, including (initiative service is subject to innovation, asking for instructions and reporting facilities maintenance in advance) \x1d\11, standard consciousness: every work has standards to measure, and everything is done according to the required standards instinctively. \x1d\12. Equipment maintenance consciousness: take good care of the hotel's public equipment and facilities, and handle and solve problems in time when found. \x1d\13. Safety awareness: master safety knowledge, strengthen safety patrol inspection, and handle and solve potential accidents in time. \x1d\14. Consciousness of asking for instructions and reporting: If you can solve all the problems in your work by yourself, you should report them to the leader in time after solving them, and if you can't solve them, ask the leader to solve them in time. \x1d\15. Legal awareness: Know the law, and consider it from the legal point of view in advance, and do not break the law. \x1d\16. Cost awareness: The hotel's goods, disposable consumables, and equipment and facilities should be cost-conscious, and attention should be paid to saving and avoiding waste, which will cause losses to the hotel. \x1d\17, professional ethics consciousness: know how to deal with people, abide by the professional ethics of this position, and don't bully customers.