202 1 Model essay on commitment of after-sales service of products (1) Dear users:
Thank you for purchasing our related products. In order to make you more satisfied with our service, after you purchase our related products, our company promises you the following points:
The company's quality policy: strict management, continuous innovation, continuous improvement and customer satisfaction. Our company's quality commitment: quick response, immediate action.
I. Product Commitment
1. If the product is not satisfied within one week after being sold, there is no reason to return it. But the freight is borne by the returning party.
2. Within three months after the product is sold, if the customer raises a question and it is proved by our after-sales engineer that it is a quality problem, it can be returned, and the freight will be borne by us.
3. Within one year after the security products are sold, and within three years after the road monitoring products are sold, we are responsible for free maintenance of any non-human damage and failure.
Second, the service commitment
1. We will answer the customer's after-sales consultation within 2 hours during working hours.
2. After we confirm the customer's complaints about the customer's products, we will register the customer's complaints. Our technicians will analyze the reasons and give an answer within one week.
If on-site technical support is needed, our after-sales staff will arrive at the customer's site within one week.
4. After the after-sales service is completed, the after-sales service report shall be submitted to the customer and signed by the customer for confirmation. Our after-sales personnel can only leave the scene after the customer's needs are solved.
Commitment: xx
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202 1 Model essay on commitment of after-sales service of products (II) Dear users:
Thank you for purchasing our related products. In order to make you more satisfied with our service, after you purchase our related products, our company promises you the following points:
In order to create a famous brand, improve corporate visibility and establish corporate image, we solemnly promise to you in the spirit of "all pursuit of high quality and customer satisfaction" and the principle of "the most favorable price, the most thoughtful service and the most reliable product quality":
I. Product Quality Commitment
1. There are quality records and test data for the manufacturing and testing of products.
2. Strictly control the testing of product performance, and deliver it for installation after it is confirmed to be qualified.
Second, the product price commitment
1. In order to ensure the high reliability and advancement of products, the materials used in the system are all domestic high-quality brand-name products.
2. Under the same competitive conditions, our company will sincerely bring it to you at the most favorable price without reducing the technical performance of the products or changing the parts of the products.
Third, the delivery date commitment
1, product delivery date: as far as possible in accordance with user requirements, if there are special requirements, it needs to be completed in advance, and our company can organize production and installation separately to meet user needs.
2. When the products are delivered, our company will provide users with the following documents: ① Technical Maintenance Manual ② Purchased parts and manufacturer's instructions.
Fourth, after-sales service commitment
1. Service tenet: fast, decisive, accurate, thoughtful and thorough.
2. Service tenet: service quality wins users' satisfaction.
3. Service efficiency: In case of failure during or outside the warranty period, the maintenance personnel can arrive at the site within 12 hours after the supplier receives the notice and start the maintenance.
3. Service principle: the product warranty period is 12 months. During the warranty period, the supplier will repair and replace the parts damaged due to quality for free. For the parts damaged outside the warranty period, only the cost is charged. If the equipment is damaged due to the buyer's human factors, the parts repaired or brought by the supplier will be calculated at the cost price.
After the warranty period, our technicians will pay no less than two return visits every year to investigate the users' usage.
Commitment: xx
Xx，xx，XX，XX
202 1 Model essay on commitment of after-sales service of products (III) Dear users:
Thank you for purchasing our related products. In order to make you more satisfied with our service, after you purchase our related products, our company promises you the following points:
I. Pre-sales service
1. Send a specialist to introduce the domestic and international industry implementation standards to users, introduce the characteristics and general situation of our products, and select high-quality and low-cost products and materials for users.
2, technical solutions, send professional and technical personnel, business personnel for technical exchanges, business disclosure. You can organize your company's personnel to visit the factory for guidance. Before and after the whole bidding process, provide product performance, characteristics, scheme design drawings and various parameters in time, and actively cooperate with your company to select satisfactory product manufacturers. Even if our products are not selected due to other factors, our factory is willing to provide your company with technical consultation for this project, so that your company can purchase products with advanced technology, reasonable price and reliable performance.
Second, selling services.
1. In terms of technical design, our factory optimizes the design and strives for perfection. We work closely with the design institute and your company to ensure the smooth development of the design work, and actively listen to the requirements of on-site operators to improve the design. If the design institute needs to be changed and users have special needs, our factory will try its best to meet their requirements and try its best to coordinate the cooperative relationship with all parties.
2. Choose the best parts manufacturer in China, which not only meets the performance requirements, but also facilitates future maintenance and parts supply.
3. In the manufacturing process, fully cooperate to arrange the work of drawing review, product supervision, inspection and acceptance, etc., so that all the work before product delivery can be carried out in an orderly manner.
Third, after-sales service.
1. When the product is delivered to the user, our factory will send a special person to open the box for inspection with the relevant personnel of your company.
2. In the process of equipment installation and debugging, our factory sent senior engineers with rich field experience to the site to guide the installation and debugging free of charge to ensure the normal and smooth operation of the products.
3, free training of technical and maintenance personnel, and establish contact with maintenance personnel, in terms of maintenance, do long-term technical support. During the use of your equipment, provide 24-hour maintenance to ensure the use requirements of users.
4. Supply spare parts in time to ensure customer satisfaction.
(1) timely reflect the needs of users;
(2) Provide products with high quality and low price, and ensure timely delivery;
(3) Strictly control product quality;
(4) Proper packaging to prevent omission and damage.
In a word, we not only provide users with qualified products, but also provide high-quality services, establishing a good image in the same industry and leaving a deep impression on users.
Commitment: xx
Xx，xx，XX，XX
202 1 model essay on commitment of after-sales service of products (iv) Dear users:
Thank you for purchasing our related products. In order to make you more satisfied with our service, after you purchase our related products, our company promises you the following points:
1. Provide products that meet the national standards in strict accordance with the contract requirements. Products with qualified quality.
2. Strictly check and control the incoming quality of raw materials, original devices and accessories.
3. Ensure that the supplied equipment has perfect processing technology and complete detection means, and the products will never leave the factory without defects.
4. The warranty period is 24 months, counting from the date when the goods pass the final acceptance. During the warranty period, due to the warranty problem of the product itself, our company is responsible for replacing the damaged parts and maintaining them free of charge; If there are quality problems caused by users, our company will send the person in charge of the technical department to come to the door for maintenance, and only charge the parts cost and maintenance fee. Outside the warranty period, provide lifetime maintenance of products.
5. In order to ensure the normal use of users, our company responds within 2 hours after receiving the fault notice and arrives at the user's site for maintenance within 4 hours; During the warranty period, all parts damaged under normal conditions shall be repaired and replaced free of charge. In addition to the free warranty period, provide product lifetime maintenance.
6. Ensure the equipment provided during transportation, loading and unloading. In case of accident, we will replace and repair it free of charge within 5 days after receiving the notice according to the damage.
7. Guarantee to provide spare parts with the same quality within 1 year after the warranty period.
8. During the whole product life cycle, we guarantee the supply of spare parts and provide corresponding maintenance services.
9. Provide lifelong free training services for products.
10. After-sales service procedures: See the training plan and after-sales service procedures.
Commitment: xx
Xx，xx，XX，XX