Incentive measures for employees in Haidilao

Introduction: Why create a fair and just working environment? An employee who works in Haidilao should be promoted if his performance is good, which is a manifestation of fairness and justice. The following are the employee incentive measures I brought to you in Haidilao, hoping to help you.

So far, for example, there is still a big gap between rural areas and cities. "A child in rural areas and a child in Beijing are equally diligent, kind and upright, but because of their different backgrounds, one is in Beijing and his father is a professor; In a village in Jianyang, Sichuan, the father is a farmer. If they make the same efforts, the life track of Beijing children is like this: first, key primary schools, then Peking University or Tsinghua, then returnees, or a good civil servant, or made many good friends during Peking University. His life is colorful. However, it is very likely that the children in rural areas have made more efforts than him by 21%, but waiting for this child's fate is to work in Haidilao, which is doomed, because a county can't be admitted to a Peking University student for one year. "

In this case, it is very important for Haidilao to treat everyone equally. "Therefore, it may be related to sticking to this concept. Haidilao's job is very simple. Those who have received college education are the same as those who come from rural areas. If they have the same premise, honesty, diligence and kindness, they are considered to have the same starting point. " Many college students apply for jobs in Haidilao, expecting to be managers or administrators as soon as they enter the company, but this is not allowed in Haidilao, and they must all start at the grassroots level. Then, at the same starting line, how did Haidilao employees grow up?

first, a good promotion channel.

Haidilao has designed a career development path for its employees and clearly indicated the development path and treatment to them. "All the existing managers of Haidilao start from the most basic positions such as waiters and vegetable delivery staff. The company will provide every employee with a fair and just development space. If you are honest and diligent, and believe in the concept that you can change your destiny with your own hands, then Haidilao will achieve your future!" Every employee will be told this before joining the company.

In Haidilao, only two positions have special requirements for academic qualifications. The technical director and the office director are merged by one person; The chief financial officer and the chairman of logistics are merged by one person. These two positions are recruited from the outside, requiring academic qualifications and professional management level. All other cadres, including the manager in Beijing and the manager in Xi 'an, each have to manage nearly 2,111 employees. However, who would have thought that they were all trained from the most basic waiters, and they all have no high academic qualifications, but they all have the same qualities, that is, diligence, honesty and kindness.

Except for the pre-employment training, no additional training is conducted during the working period. All problems will be solved at the regular meeting, and employees' creativity, questions and difficulties in their work will be raised at the regular meeting for discussion and communication, and everyone will make progress. On the basis of having the basic quality and making progress with * * *, whoever has the ability to improve quickly and show it will have the opportunity to be promoted.

second, the unique assessment system.

Haidilao's assessment of cadres is very strict. On the wall of Zhang Yong's office, there is an assessment form for cadres above the store manager. The assessment is divided into several items, including innovation, employee passion, customer satisfaction and training of reserve cadres, and each item must meet the prescribed standards. "The emergence of our excellent store manager is not directly proportional to the fate of the store he manages. The selection of excellent store managers depends not on how much money he earns, but on the enthusiasm of employees, customer satisfaction and the cultivation of reserve cadres. Even if he earns a lot of money, his profit is always the highest in the company, and he is likely to be removed because of loopholes in these issues. For example, the manager of Peony Garden was removed not long ago, and his performance in our company is also very good, but the enthusiasm of employees and customer satisfaction are not up to standard. "

Haidilao has its own standards to measure these difficult assessment contents. For example, "employee passion", the headquarters will inspect each branch from time to time to see whether the employees' attention is focused on the guests, their enthusiasm for work and the efficiency of service. If an employee fails to meet the requirements, the manager should be held accountable. "How do you usually ask for it? How did you drive it? " Once you can forgive, you can give an opportunity, and then send someone to check in a few days, whether the service of employees is fast, accurate and enthusiastic, whether the customer's requirements can be fulfilled immediately, and whether it is fast, accurate and generous.

Managers of Haidilao have great rights. The headquarters will take out a part of the profits as the bonus of each store every month, and all these bonuses will be distributed by the manager. He must comprehensively inspect the performance of his subordinates. If everyone fails to meet the requirements, he can divide them, but he can't give them to himself. At present, there are 17 direct-operated branches in Haidilao, which are located in Xi 'an, Beijing, Zhengzhou and Shanghai. With so many branches, the distribution results are reported by each store. How to ensure that every manager can be truly fair and just? Zhang Yong told reporters, "There is a possibility of injustice, but don't be too obvious. All his actions must be accepted by the vast majority of employees. If everyone can't accept it, his leadership and influence will decline and his performance will decline." Moreover, Haidilao has a * * information source supervision system, and each branch will elect two ordinary employees as information sources, and report some problems in the management of our store to the headquarters in writing, which must be available every month. After Zhang Yong has read it, he will be transferred to the Ministry of Supervision for filing and verification. If the problems reflected are confirmed to be true, they will be transferred to the leaders of the department for handling.

Respect, care and create a harmonious family

The management of Haidilao is promoted from the lowest level. They all have personal experience and understand the psychological needs of their subordinates. In this way, they can care for their subordinates from the heart, give support and help to their employees in their work and life, and get recognition from their employees. For example, Zhang Yong smiled and said, "If the general manager in Beijing is replaced by a doctor who came back from the United States, I believe it will be a mess in less than half a year. Employees don't approve of you, no matter how good you speak or how good your ideas are, employees are not United with you and don't listen to you, there's nothing you can do! "

Haidilao's employees are mostly from rural areas, and their needs are very simple. Sometimes the management smiles at him, gives him a foreman and gives him a chance, and he is satisfied.

In Haidilao, respect and kindness to employees are always put in the first place. Since July 2113, Haidilao has implemented the "Employee Reward Plan", offering outstanding employees a share allotment, taking Xi 'andong No.5 Road Store as the first pilot branch, and stipulating that employees above grade one enjoy a dividend with a net interest rate of 3.5%. In March 2115, the second phase of "Employee Reward Plan" was launched, in which Zhengzhou No.3 Store was used as an employee reward store to distribute shares to outstanding employees, and with the unanimous consent of all directors of the company's board of directors, every third branch opened by the company was used as an employee reward plan store.

The managers and employees of Haidilao live in a unified staff dormitory, and it is stipulated that all employees must be rented two or three bedrooms in a formal community or apartment, not a basement. All rooms are equipped with air conditioners, televisions and computers. The dormitory is managed and cleaned by special personnel, and the work clothes and quilts of employees are also cleaned uniformly. If an employee is ill, the dormitory administrator will accompany him to see a doctor and take care of his diet and daily life.

In addition to the basic salary, all posts in Haidilao have floating salary and bonus as an encouragement to employees' good work performance. At the same time, considering the family life of most employees, the company has formulated many detailed treatments: if employees who have worked in Haidilao for one year are rated as advanced individuals for three times or three times in a row, their parents can visit their relatives once, and the round-trip ticket company will reimburse them all, and their children will have three days' accompanying leave, and their parents will enjoy eating in the store once; Employees who have worked for more than one year can enjoy marriage leave and treatment; If the parents of an employee who has worked for more than 3 months die, the employee can enjoy funeral leave and subsidies; Employees who have worked for more than 3 years can enjoy maternity leave and subsidies; If the husband and wife work in the same area, as long as one of them has worked for half a year, they can enjoy the monthly 61 yuan subsidy when renting a house outside, and the married store manager can enjoy the housing subsidy within 411 yuan; Store managers who live with their children under the age of 3 can also enjoy the monthly subsidy of 311 yuan?

On the issue of respecting and treating employees well, Haidilao still has many "creative ideas". For example, the bonuses given to advanced employees are sent directly to his parents. Zhang Yong said, "This is not just a matter of 411 yuan. 411 yuan may be very important for the countryside, but more importantly, his parents have glory.

Many employees of Haidilao are relatives, which is forbidden in many enterprises. Zhang Yong, however, believes that "it is precisely because employees have gained respect and recognition in Haidilao, and at the same time he also recognized the working environment and harmonious atmosphere here that he introduced relatives and friends. "

With regard to employees' marital life and children's education, many enterprises stipulate that waiters can't fall in love with chefs, and spouses of senior managers can't be in the same area and city with them." This regulation is very inhuman. Instead, we will try to hang them together and let them work and live together. The company will give them subsidies, encourage them to live together, and take their children with them to take care of and educate them themselves. "Not only that, the company will also help cadres above the manager of Haidilao to contact their children for admission and pay the sponsorship fee for admission.

In order to inspire and motivate employees' work enthusiasm and cultivate their dedication, Haidilao pays special attention to employees' amateur cultural life.

All branches and subdivisions of Haidilao often carry out appraisal activities to appraise advanced individuals, outstanding pacesetters, model workers and meritorious employees? Friendship competitions are often held between stores: basketball competitions, mutton cutting competitions and various skill competitions? The company encourages employees to actively participate and give appropriate rewards; The company started the Haidilao newspaper, which includes business management knowledge, career growth stories, philosophical stories, food culture and health knowledge. More and more employees actively contribute manuscripts, some of which can be called masterpieces: Realizing Dreams, About Example, and Happiness of Suffering Together; The employees spontaneously created the Song of Haidilao: "Singing the same melody, * * * creates a better tomorrow; With the same dream, always strive for strength. Heart to heart, through the difficulties together; Hand in hand, fight side by side every minute. Create brilliance, have dreams, repay kindness, and create the future with both hands? "

In such a harmonious culture and working atmosphere, employees' enthusiasm is increasing day by day, and many suggestions, including work and entertainment, are put forward. As long as they are reasonable, the company will adopt them. Zhang Yong said with a smile, "Haidilao's creative service is very famous among the industry and customers. In fact, most of them are put forward by employees. Our employees are all very talented! "

employees help Haidilao realize its lofty ideals

When it comes to its future development, Zhang Yong told reporters that although Haidilao has 17 branches and more than a dozen franchise stores, it is not enough to open them in a few big cities. Haidilao's third goal is to open to the whole country and then enter overseas. To this end, he has inspected the catering markets in several foreign regions. At the same time, Haidilao also has specialized food processing and distribution, warehousing and engineering departments, and these departments must also grow and develop at the same time.

To achieve this goal, Haidilao needs a large number of management talents, foreign language talents and professional and technical talents. At present, on the one hand, Haidilao has intensified its internal training and selected the first batch of employees for English training, management training and technical training respectively. On the other hand, it also began to pay attention to the recruitment and attraction of college students. Because all employees of Haidilao have to start working at the grass-roots level, they have not been able to attract college students, but in the past two years, with the expansion of Haidilao's reputation, some college students have gradually entered. Zhang Yong said frankly that Haidilao provides all employees with fair development opportunities. From the same starting point, college students are definitely better than rural children in understanding and have advantages in overall quality. With these advantages, as long as he is diligent and honest, there is a lot of room for development in Haidilao, and their participation can promote the overall quality of the staff. " We hope that there will be more and more high-quality employees, because while Haidilao helps employees change their fate with their hands, employees are also helping Haidilao realize its lofty ideals! "

Organization chart:

1. Strengthening the employee's induction training

As the new employees don't know much about the culture and all aspects of the enterprise, the induction training of employees is strengthened. The contents of the training mainly include: corporate culture, basic professional skills, teamwork ability, professional ethics of service personnel, basic public relations awareness, etc. At the same time, it is necessary to strengthen the management and control in training, and do a good job of training feedback information in time. Establish and improve employee file information.

Second, manage employees with affection

Due to the strong mobility of employees in the service industry, the turnover rate is high. This may also be one of the reasons for the poor management of your restaurant. The so-called family management is to really take care of employees as part of the enterprise. Due to the strong mobility of the service industry. Most enterprises are unwilling to provide them with effective safeguard measures to reduce their costs. We should manage employees as relatives and provide them with good protection, so as to comfort employees' hearts, which can not only strengthen the cohesion of employees but also increase the income of enterprises. Such as the family management of Double Star Group.

Third, improve the enterprise's security system and incentive system

1 Improve the employee's security system

Establish and improve the employee's security system to reduce the employee's turnover rate, which can also play a role in motivating employees. For example, paying necessary unemployment or medical insurance for employees, etc.

2. Perfecting the incentive system < P > Effective incentives can enable employees to better plan for the enterprise. The main incentive measures mainly include promotion, bonus, welfare and training.

promotion channels for employees

1 management line: new employees? Qualified employees? Level 1 employees? Excellent employees? Head waiter? Lobby manager? Store manager

2. Technical line: new employee? Qualified employees? Level 1 employees? Advanced employees? Model employees

3. Logistics line: new employees? Qualified employees? Level 1 employees? Advanced employees? Office worker or cashier? Accounting, purchasing, technology department, development department, etc.

4 Pay attention to staff training

3. Management and service of Haidilao

1 Let's wait.